Jason's Used Cars

***, I apologize to hear that you are having issues with your solar monitoring systemWe have just replied to your other Revdex.com complaints and reviews earlier todayWe haven't received any voicemail or notice that you have been trying to reach us to resolve any issues you are havingThe correct
number to be calling going forward is 844-765-If you don't receive an immediate answer, make sure to leave a voicemail so that we know you are trying to reach us and we can call you backWe will also have a tech reach out to you to help resolve any issues you might be possibly having with your monitoring system. Thanks,

RE: *** *** case # *** I apologize that it took longer than expected to get this solar project connected with the utility companyIt can take a while to get the building permits and utility provider approval for these solar projects, and that is what happened in this situationThe
solar project has now been completed according to the agreed upon size, and we have reimbursed the customer for his solar payments that were to be made while we waited to get his system connected with the utility companyWe don’t make any promises regarding any rebates, and I think this may be mistaken for the federal tax credit that may be available to certain customersThank you

I am sorry to hear that the customer is not happy with the solar project that they purchasedA solar system will not push power back to your home or grid during an outage for the safety of any utility employee's who are working on the systemWe were not offering backup battery systems because of
the extremely high cost, additional labor, many problems with existing systems, and customer's misconceptions about how the battery systems workWe can see by the customer's comment that they knew that they weren't getting a backup battery systemOur notes show that customer's concerns were also resolved about this prior to signing the contractWe are sorry to hear that you have had trouble with getting through to anyone via phoneI am told we have only received the one message that was returned just recentlyWe still do not offer any backup battery systems and won't be able to help the customer with getting one installedWe suggest they reach out to a solar company who specializes in backup battery systems to help them accomplish thisWe can see that the customer's system is working great and much better than it was designed to produceThe most recent year their system has produced 1,636kWh more than it was estimated toI hope this has helped to answer and questions or concerns that the customers has. Thanks

We are aware of this issueYour are correct and we show your account is paid in fullWe have actively been working with the installation company and the supplier who sent this pre-lien notice to you We are currently being told that this should be resolved shortlyI apologize that you haven't
been able to reach the install company about thisTheir phone number is 844-765-if you need to get in touch with them in the futureWe will also be reaching out to you. Thanks,

Complaint: ***
I am rejecting this response because:I canonly agree to this if this action is accomplished in a couple of days rather than the weeks it has taken for any other promises they have made.
Sincerely,
*** ***

***, the lending company that you used for your financing is Dividend Solar and they can be reached at 844-805-7200. Thanks,

RE: *** *** case #*** The customer *** *** was not sold by a Clear Solar repShe was working with another affiliate sales company that uses the same installation company as usWe require all of our sales reps and affiliate companies to work ethically and lawfullyIf you
have any further questions, please give me a callThank you

We have your current contact phone with an area code from FloridaWe will have a tech continue to try and reach you at the contact info we haveIf this is the wrong number, please call us and let us know. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Reply to complaint case # *** I am sorry to hear that the customer is not happy with how things have been handled with their solar systemThe customer’s city approves and signs off on the work that was completed with their meterWe have sent a tech out to the home to double check that
everything is set up and wired correctly with the meterThe correct meter was used and installed correctlyOur tech department has looked into the system via online monitoring, and they have verified that the system is producing and working as plannedWe will reach out to the customer to see if there are any other issues or concerns that we can help them with. Thank you, Devin D***Clear Solar801-899-1459 Office

We will look into this complaint and see what can be done to resolve it. Thank you

Complaint: ***
I am rejecting this response because: We have asked several times who we need to speak in regards to the matter and were provided a name and number to call from ClearThey emailed me back stating with the original proposal given to us showing the lower amount monthly payments of $115, but they still have failed to provide me a name and number for the finance company to speak in regards to this matter
Sincerely,
*** ***

Complaint *** I apologize to hear that the customer is having issues with his systemOur notes show that we sent out a technician 1/10/to make sure everything was working correctly on his solar systemI will reach out to our tech team and inform them that there may still be
potential problemsThey will reach out to the customer to help resolve any issues as soon as possibleFor the power bill issue, we don’t control the customer’s energy usage or billingWe can’t guarantee, and don’t make any promises in our contract about a set payment that the customer will pay to their utility company because of having a solar systemThe proposal that was signed and accepted by the customer also states, “This proposal is an estimate and does not guarantee actual system production or savingsThe system design may change based on a detail engineering site auditActual system production and savings will vary based on the final system size, design, configuration, utility rates, applicable rebates, your ability to realize tax benefits, and your family’s energy usage.” We wish to address all customer concerns and hope to resolve these issues with the customer. Thank you

We have already sent responses about the customer's concerns in previous repliesWe do not pay for customer utility bills after installationThe solar can help produce energy that helps to offset the customers utility billThis does not mean that we will pay the remaining utility amount after the customer receives solar. Thanks

Complaint: ***
I am rejecting this response because:I do not trust this companyI was also disturbed by a phone call they made to me, suggesting that it would be in my best interest to cancel my complaint with the Revdex.com if I wanted the work to proceedI would prefer that they simply refund the money I paid them and get their equipment off the propertyI am an elderly person who has been through financial abuse before and am unwilling to go through it againAfter almost years of running after Clear Solar, I am worn out with their way of doing business
Sincerely,
*** ***

We are sorry to hear that you no longer wish to work with us to resolve your issues. If you change your mind and would like for us to continue to help you with your system, please let us know. Thanks,

Complaint: [redacted]
I am rejecting this response...

because:Yes,  Dave S[redacted] from Southam Associates,  and also President of Solar Installations,   did come unannounced while both myself and my husband was at work.  While I do work from home,  I have a boss,  and metrics I must meet daily.  I do not have a great amount of flexibility to just take off from work.  But I met with him.  My husband also left work early in order to meet with him.   Dave and his associate only had a few hours and could not wait until we were both off work due to  a flight he had to make.   He made some promises, even though he admitted that he was not licensed in solar nor any part of clear solar licensed in AZ,   To either to have it finished or to have it removed.  Whatever it takes for us to be happy.  If removed he said he would give us money to fix the roof.   We did not make any commitments either way.  My husband emailed him later,  and said yes,  we would like enough money to fix the roof,  and for us for our missed work and hassle we have gone through.  Dave said he was out of the office,  and had to wait until he was back to do any negotiations on Jan 29th.  By February 1st,  we had not heard,  so I called Dave S[redacted] on the phone.  He clearly told me that Clear Solar rejected our terms,  and that he was not part of Clear Solar and had no authority or pull to "make them do it."  or even negotiate.    As far as Clear Solar we have not heard from Clear Solar since December,  and since Dave S[redacted]  told me over the phone he is not part of Clear Solar,  he is not on the contract,  Southam Associates is not on the contract.  Nor is Solar Installations on the contract,  I still assert I had not heard from Clear Solar.  That is until yesterday morning.  A Devon called while I was at work.  I explained we had not talked to anyone in a long time,  however I was at work,  I was in a very important meeting I could not miss,  TO please call me after 5 when I got off.  He never called back.  Just like when Talon agreed to have me called every Monday Morning before work,  I never got those calls either.  I have heard a lot of promises from the time we signed up in May.  The problem comes with the failure to follow through.  This is a quote from an Email sent from Talon on Dec 13th when asked for a face to face meeting because my husband is legally deaf and can not talk over the phone. I completely understand. I will see what I can do. We have pulled out of Arizona because of the issues that you and others went through with our lack of service. So our senior leadership team are all in Utah and I do not know when we would be able to make the trip down there. However, Can we do a skype or Online version?  Sent: Tuesday, December 13, 2016 9:34 AMTo: Talon D[redacted] Subject: Re: Load Calculations  My husband wants a sit down meeting with high representatives from the company.  As he is legally deaf,  he can not talk over the phone.  we do not  have TTY,   he does not do sign language.  he reads lips face to face.   And that is what he is requesting  a face to face meeting in our home.      I sent you the email with the bills as well.  originally sent to Gentry on Nov 22 as well.   Again that is what I am referring to,  when you say you had problems with Preventive Solar.   I am saying none of the problems were fixed when you took it back from them.   The customer service has been atrocious continuing on even in the past few weeks.    It has now been 4 months since the panels were placed still nonfunctioning and incomplete.  There has been no progress forward or backward.  I hear promises,  but I have caught them in lies,  and there is not anything they can say that I will believe without proof. Their promises are just empty promises,  dreams that wont come true.  The only time I have heard from clear Solar is when I have made complaints,  they try to  throw out a few crumbs and a few more empty promises to buy more time,   then stop communication until I complain again.  I am just tired of the whole situation and wish I had never gotten involved with solar or this company.  [redacted]

Complaint: [redacted]
I am rejecting this response because:I just got back from vacation and see that I missed my 7 day window. Can you please re-open this complaint so I can respond? This company is playing "ignorant" and is not responding to my requests for help. They have told me they would pay for the electric bills. Why would someone put enough solar panels on their home to eliminate electric bills, and then expect to continue paying electric bills??? The company response if completely lame and in character with the way they have told me one thing and done another. Please reopen this complaint and let me respond. Thank you!
Sincerely,
[redacted]

I believe this info is about the same complaint is a duplicate that we already responded on. We are going to be researching this complaint to see if it is a customer of ours. Thanks

We haven't received any calls or voicemails from this customer in the recent months. We will reach out to her and make sure she has our correct contact number. The system was installed correctly and according to design. After the installation the system is also inspected by the city to verify...

everything was done correctly. I have attached a copy of the inspection showing that it passed. Thanks