Jarden Consumer Solutions

Review: Part needed for humidifier, not in stock and no replacement parts

I purchased a humidifier model # BLU 8000, the cap for the water holder broke.

I have called and e-mailed. but the first time I was sent the wrong part.

Every time I call or e-mail I get told no replacement parts are on hand. .Desired Settlement: A new working humidifier.

Review: I purchased (2) [redacted] about 6 months ago. I followed the instructions on the unit that inform you to change the carbon filter but could not find any information about it on their website. I began a chat in which the representative provided me a part number, however they do not have them in stock. They asked me to check with local vendors (but as they are the manufacturer, none of the stores had them). I was then asked to purchase the more expensive HEPA filter (which would not help the problem). I waited a month to see if stock would change. I called into their customer support in which I was informed that there were none in stock and again the representative asked me to buy a package of the more expensive filters. I asked her for a refund on my product as clearly it is not able to work; to that response she asked me to return it to the store that I bought it from. I informed her that they would not take it back as it works and the only reason I would be returning it would be because the manufacturer can not provide a replacement part that is necessary for the unit to function as advertised. I asked to speak to her supervisor, who seemingly did a great job and promised to check on the stock issues with her manager and will get back to me the following day. I said that it is fine if they don't have them but they need to provide me a refund for the product as I purchased this with the mindset that it would work continuously. During this conversation she mentioned that it was a known issue (if it is a known issue this product should NOT still be sold on the market, but yet I can find it for sale still). It has been over 2 weeks and I have not gotten any response.Desired Settlement: At this point, due to the disrespect I received by no follow up and in correct solutions being pushed on me by their "customer service representatives" I refuse to give any more money to this company; either I get the full purchase price of these back ([redacted]) or free replacement filters for the life of these units. Since I know they aren't in stock, I assume the second one is not a viable option.