I used Janis Anne Travel Incto book a reservation for a huge partyTotaling $15,made in reservations through themOne of my friend's cancelled their reservation and Janis Anne Travel made the mistake of also cancelling another friend's reservationThis other friend was the photographer for the event that was taking place at our destinationWe had to change our entire itinerary due to this mistakeAll that the agency had to offer was an "I'm sorry human error happens"Well I'm sorry that is not an acceptable response, the purpose of hiring a professional is to avoid these issuesDO NOT use this agency--save yourself the headacheAnother issue--they did not know that our Check In Bags were freeThey were telling us we had to payLuckily my husband looked into it and I had to let the agency know that we were entitled to a free check in bag pursuant to a promotion offeredUnbelievable! Lack of professionalism
I used Janis Anne Travel Incto book a reservation for a huge partyTotaling $15,made in reservations through themOne of my friend's cancelled their reservation and Janis Anne Travel made the mistake of also cancelling another friend's reservationThis other friend was the photographer for the event that was taking place at our destinationWe had to change our entire itinerary due to this mistakeAll that the agency had to offer was an "I'm sorry human error happens"Well I'm sorry that is not an acceptable response, the purpose of hiring a professional is to avoid these issuesDO NOT use this agency--save yourself the headacheAnother issue--they did not know that our Check In Bags were freeThey were telling us we had to payLuckily my husband looked into it and I had to let the agency know that we were entitled to a free check in bag pursuant to a promotion offeredUnbelievable! Lack of professionalism