Janco Cleaning Services Inc.

Regarding the subject BB complaint;  Mr. [redacted] was contacted by the Good Ideas, Inc. President on 6/20/2017.  A new kennel door was sent to Mr. [redacted] on 6/20/2017 and should be delivered on/about 6/23/2017.  In addition, a new version of the kennel door is...

currently in production and will be sent to Mr. [redacted] as soon as it is complete.  Please feel free to contact me with any questions/concerns you may have.

I am writing in response to the subject complaint submitted by Mr. [redacted].  In response we are refunding Mr. [redacted]’s original purchase cost ($67.99) as well as sending the ordered product out today.  Our Materials Manager spoke with Mr. [redacted] on the phone today and...

expressed our sincerest apologies for the error with getting his shipment to him correctly and promptly.  He was very receiving of our resolution and appreciative for making things right.  Please let me know if you need anything further regarding this issue.  Have a great evening!