Jan Pro of Phoenix

I'm shocked there aren't more bad reviews hereThis company is an absolute disaster to deal with! The cleaning was not getting done so after giving them three months to correct it we started the cancellation processIt is the most ridiculous and frustrating process I have ever encountered in my life! Yes they do make you jump through hoops even if you have been unhappy for monthsThe third time my husband talked to themsomehow still remaining calmthe guy (Domingo) was incredibly rude and then proceeded to hang up on him! We were shocked and astounded! After going through the whole silly process they require to cancelwhich took longer than we actually tried their servicesall the while they continue billing you per their contractWe have an email saying our final payment will be in Oct, but we got billed again in NovemberI called againwhich seems to always turn into a frustrating waste of timeto no resolutionIncredibleIf you are considering using them, you would be better off putting your money in a pile on the floor and setting fire to itMuch less frustrating and your place will still be cleaner than they would have left it

Review: After items became missing from our office in January 2013 we notified Jan Pro of our concerns. We agreed to not file a police report on the issue with the understanding that we were allowed out of our contract. We gave a written notice that we were no longer in need of their services effective immediately but agreed to pay for the services that were already performed in Jan. They did offer a new crew to be assigned to our office after the crew in question left employment without explanation and not forwarding contact information. We received a bill on Feb. 21st, 2013 a past due balance of $784.80 for January and February service. We had already paid the pro-rated January bill of $348.80 for the services that were performed. We did not owe for Feb. as there were no services performed. We called and spoke to [redacted] to discuss the billing issue and she stated she would have to get with our account manager [redacted] to get clarification on our situation and will call our office back. She never got back to us regarding the billing. On April 22nd we received another bill for the Feb. payment of $436.00. We faxed it back to their office with a note stating that we did not owe this money and we never received a call back from [redacted] to solve the issue. On 4/25, called and spoke to [redacted] in accounting and she stated that we would need to contact [redacted] to resolve the issue at hand. Left a message for [redacted] on 4/25 at 2:55pm, no return call. Left a second message for [redacted] on 4/29 at 9:30am, no return call. On 4/29 at 10:13am called and left message for [redacted], Operations Manager, no return call. On 5/6/13 our office received a call from a [redacted] requesting payment of the $436.00 balance. We spoke to [redacted] and explained the issue and that we would not be paying the balance as we feel this is not our responsibility. We notified him that we have made several attempts to contact Jan Pro and they will not contact our office regarding this issue. He stated that he would try to contact their office for additional information. On 5/17 received a letter from [redacted] demanding payment of $436 by 5/31 or this firm would file a suit against our office. He wrote on the statement *no police report filed.

To avoid further unnecessary charges and time spent on the calls trying to handle this issue we issued a check in the amount of $436.00 on 5/28/13 to the address listed on the collections letter as indicated. On 6/17 we received another bill from Jan Pro for the $436.00, figuring the payment had crossed in the processing with the check mailed to the collection agency we filed the invoice as paid. On 7/17/13 we received another bill from Jan Pro for the $436.00 past due. Called and spoke to [redacted] to let her know that the payment had been made on 5/28. She stated that they never received the payment and we still owe the balance. We got a copy of the cashed check from our bank and sent a copy to [redacted] via fax. She called our office back and stated that the person who signed the check and the account number that it was deposited into was not theirs, therefore they have not been paid. We explained that we paid the balance according to the collections agency, [redacted], the check has been cashed therefore we no longer have a balance on our account.Desired Settlement: We do not feel that we should have been responsible for the balance of $436.00 for Feb. services that were never completed. Had the company called our office to follow up with our initial phone calls, they could have avoided the expense of using an outside collection agency.

Business

Response:

August 26, 2013

RevDex.com

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To Whom It May Concern;

Re: ID#: [redacted]

As

of today’s date 8/26/213, we have not received a certified written

cancellation letter as stated in the attached signed cleaning contract

agreement between [redacted] and Jan-Pro of Phoenix.

In

January 2013, our senior Operations Manager, [redacted] took a phone call

from [redacted] of [redacted], she informed him that they had

missing items in their facility, [redacted] asked if they had filed a police report,

and was told no. He advised that they file a police report and explained

that our Insurance Company would require this report in order to file a

claim. [redacted] also asked that [redacted] send him

a follow up email confirming that the police report had been filed. As of this date 8/26/2013, we have not been

notified of any police report being filed.

[redacted], explained that the Franchise Owner that was servicing there facility

was very loyal and has been with our Company many years without any complaints.

To make [redacted] more comfortable, they both agreed to replace the Franchise Owner

right away and [redacted] asked that the keys to the facility be returned and the

cleaning to be done during business hours.

As

agreed, we tried numerous attempts to set up the appointment to introduce the

new Franchise Owner that would be cleaning their facility but [redacted] was never

available and never returned the phone calls.

Jan-pro

of Phoenix went ahead and terminated the cleaning service on 2/28/2013 because

we were locked out of the facility. Per the signed Cleaning Contract, the final

billing would be for 30 days from the original termination letter; no letter

had been received, so we took the month of January 2013 and billed through the

month of February 2013. Please see the attached Invoice 28494 billed on

2/1/2013 in the amount of $436.00 and sent to collections on 4/22/2013 for nonpayment

at 60 days old.

In

July 2013, [redacted] received their 5th 15 day

friendly reminder letter (that we continue to send even if the customer has

been sent to collections), that shows past due invoices, they called our office

and spoke with [redacted], Office Manager and explained that the invoice was

paid on June 12 2013. [redacted] told them that we had not received this check and

requested a copy be sent to her attention. Upon receiving the check copy,

[redacted] called [redacted] to explain that the endorsement

on the check was not ours. It was then explained for the 1st time

that the check was issued to the collection agency that was handing the account,

[redacted] thanked them very much and contacted the collection agency. As it turned

out, the endorsement on the check was that of the collections agency and had

been hand written by them.

Jan

–Pro of Phoenix received the payment from the collection agency on August 14

2013 & August 20, 2013.

Sincerely,

Office

Manager/Bookkeeper

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