James Spalenka DDS

[redacted] [redacted] ** [redacted] ,I am writing to inform you that the amount of $has been written offThe patient, [redacted] , now has a $balance on the accountI'm not sure why she received a bill but it is fixed now.Please let me know if you need any additional information, thank you[redacted]

[redacted] [redacted]
[redacted]
** [redacted]
[redacted],I am writing to inform you that the amount of $99.20 has been written off. The patient, [redacted], now has a $0.00 balance on the account. I'm not sure why she received a bill but it is...

fixed now.Please let me know if you need any additional information, thank you.[redacted]

Review: Late 2012 I received dental services for myself and my two sons from [redacted]'s office in Rancho Bernardo. There were billing problems which were ultimately resolved through an email exchange with the then Office Manager [redacted] on 11/28/12. In this email, which I still have an original electronic version of, the Office Manager assured me that the erroneous amount of $99.20 would be removed from my account and that I would stop receiving statements from them trying to collect it.

Then this Office Manager stopped working for [redacted], and he continued to have a high-turnover of Office Managers, none of which could figure out how to read [redacted]'s email, and proceed with the promise that [redacted] made, which was that the erroneous amount would be removed. To date, I am still receiving these statements.

Again, I have the original email from [redacted] stating the $99.20 balance would be removed from my account.

Mr. [redacted]'s failure to keep an Office Manager for any reasonable amount of time and his failure to conduct accurate billing practices is a huge red flag for dental patients. Not only do I question how many patients have received and paid erroneous bills from [redacted], but I also wonder how much longer I will have to receive statements for an amount that I never owed.Desired Settlement: I would like [redacted] to update his billing records himself to ensure this problem does not continue. I do not owe the business and I do not want to receive any more statements. I will provide proof of the Office Manager's email upon request.

Business

Response:

[redacted]

Review: At my last dental cleaning, my dentist recommended an elective dental procedure to correct my teeth grinding. I asked if it was covered by insurance, and how much I would have to pay. I was told insurance would pay for it and that I would be expected to pay a remaining cost of $200-$300. I considered this an acceptable price and the procedure was performed. On the way out, I was billed for ~$245. As this is what I expected to pay, I was happy to pay the fee. I paid and left.

Now, I'm being told there is an additional $309 fee. I do not take issue with the initial fee that was quoted and that I paid, however I feel this additional, unexpected fee well after the fact is unacceptable.

I have called and spoken to two individuals at the office. They were both unable to waive or reduce the additional cost.Desired Settlement: I want the extra $309 fee waived.

Consumer

Response:

I filed a complaint recently with Dr. [redacted]. This dispute has

been resolved, with assistance from the Revdex.com. I can't find anything on

the website with regards to what to do next?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,