James Mitsubishi

I brought my 2014 Mitsubishi outlander for an inspection. I left the car there overnight and got a call about 8:35 AM next morning they open at 8 A.m. they told me my car would not pass inspection for the following reasons , both license plate bulbs are out $32 apiece plus tax, Front pads and rotors $310 apiece plus tax rear pads and rotors $310 plus tax out tire rod $126 plus tax alignment $89.95 plus tax, Transmission service due $250 plus tax. This car had a brand new complete transmission put on it under warranty it has 56,800 Miles on it and when I bought it it had 15,000 miles on it in 2016. I went back to the dealership and told them I was taking the car the girl at the service desk was very rude and told me to have a very nice day with a sarcastic smile on her face. I got in the car started it up backed up went Forward about 10 feet and every single light came on on my dash not one of these lights we’re on when I took the vehicle to the dealership. I want back in got the service manager took him outside and showed him the lights. The service manager said to me I can put that on the computer and find out what’s wrong but there will be a charge of $110 I said to him you can’t be serious brought the car here with no lights on picked it up what 10 feet with it and all the lights came on and now you want to charge me $110 to put it on a computer. I then discovered that the paperwork that I left on the front seat add to request of the girl at the service desk was missing then went back in again and I asked her where my paperwork was she said to me I don’t know where your paperwork is, And then told her I needed the paperwork she said well I’ll let the manager know I said I’d like to see him now she said he’s not here right now. I paid $750 for free inspections free oil changes in any small dents on the car would be fixed. Also part of the $750 contract included that when I brought the car in I didn’t need an appointment just drive the car up to the service door pull it inside and I could wait until the work was done. When I went there for the inspection the girl asked me if I had an appointment I told her no I had to $750 free oil change and inspection and didn’t need any appointments, she said back to me well we change that and you have to have an appointment now I said back to her that’s not what my contract States She got mad and just walked away. I then talk to a manager inside the showroom on the phone and he told me about the same thing. They refused to look into all the lights that are on my dash that wasn’t on when I took the car to the dealership but would be more than happy to charge me $110 to put it on the computer. $1239.95 total that they wanted to fix my car. All the lights are still blinking on my dash when they reinspected my car and it passed but they refused to fix the lights on the dash unless I gave them $110 dollars to hook up their computer to it. Like I said not one single light was on the dash when I took it there picked it up drove it 10 feet and every single light popped on. If you wanna be treated fair and honest find another dealership because you won’t get that at James Mitsubishi in Rome N.Y.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ? the enclosed paperwork they have provided was never in the yellow envelope we receive we we picked up the chevolet impala and now credit acceptance has accepted a payment in full not once but twice for the same vechicle...we are seeking an attoney as we were told by james cars to quoto" enjoy your new car"? ? "a pleasure doing business with yous"""....we are handicap disabled indivdual who have been taken advantage of from the first day we step on the lot and met mr richard hubbard....my husaband [redacted] ? is learning disabled meaning he can not read or write ...so tell he how a hear impaired learning disabled man is suppose to understand what they pulled....I think not? all their paperwork they provided was not in our yellow envelope and I have provided it all to my attoney so we can get our car we paid in full for back ...it is right fullly mine ....I paid for it in full

I did sign paperwork but I didn't get any copyThey said they would give it to me when they finish things on their endThe car was for my girlfriend to use.?

It is with great concern and regret we received a letter outlining a problem that Ms [redacted] had received pertaining to our service.Ms [redacted] purchased a car from us on 4-16-On thatday James Cars finance manager Tom [redacted] did what he could to get Ms [redacted] along with her financing on her vehicle a 2yr warrantySadly, the bank came back to us and refused the warranty as her loan was maxed out.We did however go to great lengths to find a company that could finance for the customer a 2yr warranty with 0%interest as she was looking forWe tried to contact Ms[redacted] with no availWe are aware she tried to contact us as well, we are available days a week for any customer to come in and talk with us about any issue, we hold our high reputation of exceptional service to our customers first and foremost.We have been in contact with Ms [redacted] and she is planning to come in and fix the issue.On behalf of James Cars of Rome, we would like to apologize for any inconvenience.We accept full responsibility for any misunderstanding and I assure you we are taking the necessary steps to prevent it from happening in the future.Thank you for bringing this matter to our attentionIf you have any further questions or would like to discuss this matter further, please feel free to contact us at our number: [redacted] .Owner; James P [redacted] James Mitsubishi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not hear the ad on the radioI saw it on Facebook AND asked them specifically if it applied to people with bad creditI was told "Yes"Not "maybe, we'd have to check with the bank"I was specifically told YES it would apply to me with terrible creditTheir website even says "Remember, if you have a job, you're approved!"All of these factors combined would lead a reasonable person to believe that, even with their poor credit, they would be able to take advantage of the promotion that was offeredI have a job with steady, verifiable income, so I should be approvedTheir words.At best, they were extremely misleadingAt worst, they are engaging in Bait & Switch marketing Regards, [redacted]

Revdex.com: the check I received from James cars was for me to remove my negative reviews on social mediaI was never OK with the deal
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear Sirs:The below complaint has been resolved by James Cars of Rome, they installed drive flat tires on the SUV, I thank you for your assistance in this situation. Now I am still trying to get a Title from the DMV, it has been over months and nothing, called and got nowhere.Thank you
again*** *** ***Complaint ID* ***

They never gave me any paper work with the carAccept a receipt for my 500$ down payment..they put a plate on it and temp registrationThey first told me that the payments would be about a monthI told them it was to high so they lowered it to a monthThen come to find out it was for a
month loanI felt forced into the car that I didn't even wantThey lied about my incomeI told them I want to back out of the whole deal and want my 500$ deposit

It is with great concern and regret we received a letter outlining a problem that Ms*** *** *** had received pertaining to our service.Ms*** purchased a car from us on 4-16-On thatday James Cars finance manager Tom *** did what he could to get Ms*** along with her
financing on her vehicle a 2yr warrantySadly, the bank came back to us and refused the warranty as her loan was maxed out.We did however go to great lengths to find a company that could finance for the customer a 2yr warranty with 0%interest as she was looking forWe tried to contact Ms.*** with no availWe are aware she tried to contact us as well, we are available days a week for any customer to come in and talk with us about any issue, we hold our high reputation of exceptional service to our customers first and foremost.We have been in contact with Ms*** and she is planning to come in and fix the issue.On behalf of James Cars of Rome, we would like to apologize for any inconvenience.We accept full responsibility for any misunderstanding and I assure you we are taking the necessary steps to prevent it from happening in the future.Thank you for bringing this matter to our attentionIf you have any further questions or would like to discuss this matter further, please feel free to contact us at our number: ***.Owner; James P*** James Mitsubishi

*** *** took a settlement from us which he signed, stating that he was content with the terms of financing

Phone response, this consumer has been taken care of

I did sign paperwork but I didn't get any copyThey said they would give it to me when they finish things on their endThe car was for my girlfriend to use.

THe consumer was presented the paperwork, attached are the copies

Revdex.com:
I want to clear up a few things and explain my situation start to finishFirst back in late November my girlfriend started working at James cars of Rome in the officeShe told them she might looking to buy a carThey tried to get her into a *** *** for about 12,with interest at over 20%I told her it wasn't a good ideaThen the manager had her ask me to Co sign for the carI let them run my credit but I declined the dealthough the management gave her dealer plates and let her drive the car for the weekend to try to convince me to buy the carI went into the dealership Monday to return the car and tell them I don't want or can I afford the carThe manager then became aggressive and said that I already bought the carThey had me fooled into thinking that I did buy the car because I signed for them to check my credit NOT THE SALES AGGREEMENTI remember refusing to sign the contract after collecting my thoughtsBut because of his aggression and intimidating selling tactics I thought I was stuck with the carAt one point the manager ran after me when I tried to leave and pushed me and raised his fistAs I was getting my phone charger out of the car and getting ready to leave the *** *** in the parking lot and walk homeHe ran outside and apologized to meI fell for his apology and he told me he would make me A better dealHe took me in the office and said he would get me a better car for not much more moneyA *** *** thought it was 299$ for years and I signed the contractThey told me they would deliver the car by Friday and give me the paperwork thenFriday came and I got the car but no paperworkThey said they would give it to my girlfriend *** who just started working there in the officeI left them a review on Google and Facebook that they didn't like and they fired my girlfriend *** for itJames the owner called me and said he would give me 865$ to remove the reviewOKNow my girlfriend is fired and I don't have paperworkI went to the bank and they gave me the paperwork and that's when I learned that the loan was for years at not yearsAll in all I didn't want to buy a car nor can I affordI am considering doing a voluntary repossession but I believe James Mitsubishi of Rome scammed me and should rewind the dealI don't want the car and never didThe manager was intimidating me and caused me to not think clearlyPlease help.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

They never gave me any paper work with the carAccept a receipt for my 500$ down payment..they put a plate on it and temp registrationThey first told me that the payments would be about a monthI told them it was to high so they lowered it to a monthThen come to find out it was for a
month loanI felt forced into the car that I didn't even wantThey lied about my incomeI told them I want to back out of the whole deal and want my 500$ deposit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed
appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** **
the enclosed paperwork they have provided was never in the yellow envelope we receive we we picked up the chevolet impala and now credit acceptance has accepted a payment in full not once but twice for the same vechicle...we are seeking an attoney as we were told by james cars to quoto" enjoy your new car" "a pleasure doing business with yous"""....we are handicap disabled indivdual who have been taken advantage of from the first day we step on the lot and met mr richard hubbard....my husaband *** *** is learning disabled meaning he can not read or write ...so tell he how a hear impaired learning disabled man is suppose to understand what they pulled....I think not all their paperwork they provided was not in our yellow envelope and I have provided it all to my attoney so we can get our car we paid in full for back ...it is right fullly mine ....I paid for it in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed
appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** **
the enclosed paperwork they have provided was never in the yellow envelope we receive we we picked up the chevolet impala and now credit acceptance has accepted a payment in full not once but twice for the same vechicle...we are seeking an attoney as we were told by james cars to quoto" enjoy your new car" "a pleasure doing business with yous"""....we are handicap disabled indivdual who have been taken advantage of from the first day we step on the lot and met mr richard hubbard....my husaband *** *** is learning disabled meaning he can not read or write ...so tell he how a hear impaired learning disabled man is suppose to understand what they pulled....I think not all their paperwork they provided was not in our yellow envelope and I have provided it all to my attoney so we can get our car we paid in full for back ...it is right fullly mine ....I paid for it in full

*** *** wasn't a customerHer complaint is based on second hand information provided by her husbandHe originally submitted insurance cards in another mans nameThe dealership didn't know this and when the bank caught it, he was asked yo supply his own insuranceHe couldn't and legally
James Cars became lien holder of his new vehicleWe consulted with DMV and followed their instructions to take the car back and return the car used as trade

*** *** wasn't a customerHer complaint is based on second hand information provided by her husbandHe originally submitted insurance cards in another mans nameThe dealership didn't know this and when the bank caught it, he was asked yo supply his own insuranceHe couldn't and legally
James Cars became lien holder of his new vehicleWe consulted with DMV and followed their instructions to take the car back and return the car used as trade

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I did not hear the ad on the radioI saw it on Facebook AND asked them specifically if it applied to people with bad creditI was told "Yes"Not "maybe, we'd have to check with the bank"I was specifically told YES it would apply to me with terrible creditTheir website even says "Remember, if you have a job, you're approved!"All of these factors combined would lead a reasonable person to believe that, even with their poor credit, they would be able to take advantage of the promotion that was offeredI have a job with steady, verifiable income, so I should be approvedTheir words.At best, they were extremely misleadingAt worst, they are engaging in Bait & Switch marketing
Regards,
*** ***