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James Hodge Ford

1711 E Washington St, Idabel, Oklahoma, United States, 74745-7851

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I bought my car from james hodge ford in Idabel oklahoma.In my contract I got Gap insurance. Six years later I totaled my car on january 21 2019.Long story short after 3 weeks into turning in my insurance. Genesis says I had cancelled my Gap insurance. The Ford place has no record of it but in march paid my lien holder what I paid for in 2013 sum of 783.00.Even though I constantly said I never cancelled. if I did why did ford place wait 6 yrs to pay my lien holder didn"t understand that either.There was no proof on either side that I ever did. Now I"m stuck with a 1300.00 balance that I cant afford to pay.Its
bad on my credit and has put a tremendous strain on me.I have my contract of when I bought Gap and all other papers . Is there anything I can do? THANK YOU

James Hodge Ford Response • May 14, 2019

Ms. claimed she never received payment from when she canceled her GAP insurance in 2013. Enclosed you will find documents to show that on March 15, 2019, a check was prepared for $786.96 and mailed out to OKCU (her lender) on March 15, 2019. Also, a cancellation worksheet has been included to show where she canceled GAP on December 9, 2013.

Customer Response • Jun 10, 2019

Complaint: ***

I am rejecting this response because: I never cancelled.

Sincerely

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Address: 1711 E Washington St, Idabel, Oklahoma, United States, 74745-7851

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