James Gang Company

This complaint has been resolved to satisfaction of the customer The customer was comparing the print to another shop, but the dimensions of the print were very different and therefore the resolution of the print was also different The quality of the print was within specifications of the Brother DTG printer for the file, fabric and size of print Additionally, with direct to garment printing there are many different brands and generations of print machines These are essentially ink jet printers and print quality varies between manufacturer Once we understood that the print was to be smaller on the shirt, the resolution/colors could be easily matched We stand behind our customer service and quality of our prints and why James Gang is the leader in Screen Printing in San Diego since 1976! Unfortunately this was escalated to Revdex.com, but in the end it all worked out and we have built what I believe will be a long standing relationship with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I did my business cards with them and it was perfect and on time, will use again!

This complaint has been resolved to satisfaction of the customer.  The customer was comparing the print to another shop, but the dimensions of the print were very different and therefore the resolution of the print was also different.  The quality of the print was within specifications of...

the Brother DTG printer for the file, fabric and size of print.  Additionally, with direct to garment printing there are many different brands and generations of print machines.  These are essentially ink jet printers and print quality varies between manufacturer.  Once we understood that the print was to be smaller on the shirt, the resolution/colors could be easily matched.  We stand behind our customer service and quality of our prints and why James Gang is the leader in Screen Printing in San Diego since 1976!  Unfortunately this was escalated to Revdex.com, but in the end it all worked out and we have built what I believe will be a long standing relationship with the customer.