Jaguar Orland Park / Land Rover Orland Park 2009

I purchased a 2011 vehicle from International Kia dealership and a few days later my check engine light came on. I took it back to the dealer as I had a 15 day or 500 mile warranty and left it over night. I received a call form the dealership stating there was a charge of $140 just to check it that I had to pay. I spoke to a manager and he said he would split the price with me. I picked my vehicle up and took it to a shop for a mechanic to check it. A code PO299 (Turbocharger/ intake) is the problem. I took my vehicle back to the dealership and service checked it for free and said it would cost me $3200 to fix it. My mechanic said someone turned to check engine light off to sell me the vehicle and that's why it came back on a few days after I purchased it as it was still showing the code in the history. Now the dealership wants me to trade this vehicle in for a newer one that is 1000s of dollars more, I am left with no option but to keep this vehicle and try to have it repaired by a mechanic elsewhere as this dealership ripped me off by selling me a damaged vehicle and not helping me by standing good for it. They now state that I have exceeded the 500 miles on the warranty at 10 days because I had to drive to their dealership from my home twice due to this issue.

I'll try to keep this as short as I can. Bill Spencer tried to play me today. Car stalled and needed to be towed to the nearest Audi location which was this one. He tries to explain to me the process with 3rd part warranties (which it was not, got it straight from where I bought the car from). Bill tried to swindle me by telling be that the fuel pump went bad, that it wasn't covered and I needed to pay for parts and labor which would've come to about $1, 700. Told him I'd get back with him...called my dealership and the warranty folk and they both told me that it was covered...after hours wasted of going back an forth on the phone with Bill, nothing was being resolved, he kept trying to play this role that the the warranty people were wrong when clearly he was at fault...I told him that I was coming to get my car and have it towed to the place where I bought it. Got there, sought out Bill, introduced myself...the best he could say to me was that my diag service was written up and I can see the cashier and that my car was parked up front. He showed no courtesy or concern for me as a consumer...won't play the race card but yes I"m black. Bill Spencer tried to scheme me and the warranty company of out thousands. I'll never work with him again. So much for short. Oh, did't mention that he added on other work that we never discussed.

Short Version: Purchased a Certified XC90 from this dealership from Bill and had a HORRIBLE experience. I am not one to complain because no one is perfect but I have NEVER purchased a vehicle and been treated so poorly. DO NOT BUY A CAR FROM BILL! TRUST ME!
Long Version: In April, My wife and I started looking at XC90s as her new/used vehicle. We spoke with Bill over the phone to verify the XC90 his dealership had for sale had the options my wife wanted. It did not, it had minimum options. My wife decided she wanted the Inscription version of this truck but there was a big price jump to get a Certified one. A Couple weeks later, I reached back out to Bill and he said that the XC90 we originally looked at was $500 less. I told my wife that this would be a good deal to introduce us to the brand since it is Certified and maybe we can get the Inscription later. This was a Thursday and we couldn’t make it to the dealership until Tuesday. We live two hours away. I gave Bill my Credit Card info to hold the vehicle, did a Credit Application and got approved and was willing to show him bank statements of cash available if needed. Credit score is ***, Multiple credit Cards and over $50k in cash available to work the deal as needed. Bill told us there was brand new floor mats and weather floor mats. We took care of some paperwork via text over the next few days. Bill was great…until we made it there.
We planned to make it at noon but a family emergency slowed us up to 2pm. Upon arrival Bill drove our trade in to his Volvo area of the dealership and we walked down to meet him. He had the Volvo XC90 all ready for us. He didn’t know a lot about some of the features of the truck but we went to test drive it. Upon, test driving it, the brake system made grinding noise upon initial gauging and disengaging. I tried to drive it a bit to see if maybe the brakes were just dirty but nothing improved. I did read that the brake system is problematic in these trucks. No big deal I thought, since it is Certified and we are at a Volvo Dealership. I am sure that they can take care of this.
When we made it back at the dealership, Bill waiting on us. I told him there was a brake issue. His reply was a sarcastic: “Alright, no deal”. I was taken back..”No deal?”. Everything is done to get the deal done. Lending money. Everything. What do you mean “No deal” why not check out the issue? I told him that we should test ride it together so that he could hear the noise. He said he couldn’t ride with anyone else because of Covid-19. Which would be understandable BUT he JUST drove our truck that we were in for two hours with no gloves minutes after we got out.
Bill then took the XC90 for a drive and said he didn’t hear anything. From there his sarcasm and customer service skills further disappeared. It was like a switch was flipped in him when he seen us and everything changed. Because his character was not like this over the phone. I asked that they take the truck in back to check out the brakes. He said: “No, it is certified, take it or leave it”. I said well how about this “You have a XC90 Inscription which his what she really wanted anyways, we want to drive that one. Maybe we will get that one” He told us “No, we cant test drive any other car”. I asked to take out the XC90 we just drove again to see if I could figure out the noise. He told me “You cant drive any car anymore”. He said he “Knew” this would happen when he saw us and said I was “Haggling” him down for weeks. I didn’t haggle him down. I wasn’t even asking for a discount. I just wanted the brakes checked out. We asked to work with someone else and he claimed there was no one else there, although multiple sales people were walking around. He also mentioned it was day off and he “doesn’t have time for this”. He said that as a Contractor, I should understand that you cant get “Quality, good pricing and Good Customer service all rolled in one, pick 2” I said yes you can…look at the Google reviews for my company. The entire time he cut me off, was combative and seamed to just want us to “Hurry up and buy”. I finally asked him to just let me finish what I had to say and explained that him having the brakes checked out should be easy since you’re a volvo dealership or Selling us the Inscription would yield a larger profit. He leaned back in his chair looked at the ceiling, looked at his watch and ignored everything I had to say. Finally, I asked for the keys to my wifes truck as my wife tried to find another salesperson to help us. This is over the period of a hour. Finally, Bill sprints to the back and get the service manager to go out on a ride with him “To check out the breaks”. Bill wouldn’t ride with us because of “Covid” but he could ride in our trade in and ride with someone else.
Luckily, the service manager was a great help and gave us a ton of info on the truck. HE saved the deal for that dealership. We proceeded to close the deal and requested to not work with Bill for the rest of the day. The floor mats were not new as he mentioned buy it wasn’t a big deal as long as they were there. The winter mats we received didn’t work properly and we didn’t get access to the Volvo app like we were supposed to. We had to work with a Manager at Volvo corporate to get access to the app for the Certified truck. I spoke with the sales manager who was apologetic and was going to send out the correct weather mats. That was two weeks ago and still no package. The State of WI has mentioned that they don’t have anything for our new registration. We will have to wait on that.
We took the XC90 to our local Volvo dealer who said that one of the rotors are warped and is causing the noise. They said it should not have been CERTIFIED with that issue. WE will be working with corporate to evaluate next steps. I sincerely hope that the next time Bill has something negative happen to him in his life….he thinks of us and the way he treated us. Maybe it was a bad day for him…maybe he didn’t want to be working on his off day….everything was GREAT until we got there….and you only wonder if a Puerto Rican Husband and an African American Wife changed his perspective when he saw us.

on June 11, 2020(Thursday) my husband and I purchased a car (2019 Kia ***) and signed a contract with International Kia Orland Park. On June 12(Friday) I called to talk Christian or Kevin regarding my contract. Not available. Call back Saturday June 13th talk to sales manager. I told him my warranty contract was not right. I paid $400 cash for my extended warranty. He said the $400 was to open up the contract for $2500 they bait and switch in my paper work. I told them, "I don,t want the car."

I finally talk to Christian on Wednesday regarding the $2500 in my contract. We discuss the $500 down payment and $400 for the extended warranty. I told him I did not want the car. He said to come in on Friday and we could work it out. Within in an half hour, the sales manager call me back and told me, I could not bring the car back because the car was funded and it would be put on my credit as a repo. I asked him how do I get this $2500 off this contract. He said they could take it off but it would not come off until the end of the contract. I told him " I want to bring the car back, I don't want it. Then I called ***, explain to them, if I have to keep the car, I want my $400 back, I should not have to pay for two extended warranty. They said they would reach out to the dealer. Then Christian call me back and said the $400 dollars was for the radio. REALLY!!!! So, I thought I was stuck! So, I mailed 2 money orders, one for $500 for down payment and one for $400 for extended warranty. I thought I was doing the right thing. My Intentions was to go through the Revdex.com regarding the bait and switch and making sure I was on the right side of this madness,

After they receive my money orders, they sent the a recovery tow truck for the 2019 Kia *** on Friday June 26th. I called Kia and talk to chad *** and he said he would give me my money back. So I let them take the car. They return $17, said it was a repossession.

I scheduled an appointment for my vehicle and I had just been there less than 60 days ago. I have a warranty for my vehicle for service and I was charged a fee for 161.00 just for them to look at my vehicle. I was there on 4/17/2020 and he my vehicle inspected and check and when I returned I received and entire itemized list on some repairs some of which I just had repaired in december and have my paper work to prove it. I feel as though I was charged for items that were already had already been repaired so I contact the person who worked on my vehicle and was told to bring it back in.

I had a car in this dealership getting repair and after they could no longer help me I had the car picked and towed back to the finance company I just received a letter in the mail saying that my vehicle has been towed to a tow yard no no one from the dealership called and informed me that my car was still there and It need to be picked up.

First of all I have a DISABILITY and walk with a cane their are no Accommodations like placing your car mats back in place after the car wash. MOST importantly is the SERVUCE DEPARTMENT really sucks in Customer Satisfaction!! I've had to return 3 times to get the same repair issue fixed. Some that I've directly asked I'd completed like RESETTING THE SERVICE REMINDERS. Well, I have to return again a 4th time to have them reset and to restore my ENTRY LIGHTS on mirrors and INTERIOR LIGHTS when you open the door. NOT to mention PARTS never arrive as promised keeping you without your vehicle a LENGTHY number of days. CHANGE LOANER CAR program I PAID on my car for five years and now I do NOT qualify for a loaner...that's BAD business. So as long as you are making monthly notes you're good; when that ends so does loaners. WOW.

I purchased a Kia Sportage in August of 2019. I have yet to receive my sticker for my window or the active duty refund due to my late husband's time in the service. I called Monday 1/13 and Tuesday 1/14 to just be told that someone would get back to me regarding this. My last call was today 1/15, where I asked to please speak to a live person, as I would like to get this situation handled. I got the Sales manager's voicemail twice. I did not leave a message, just switched to Revdex.com.org.

I just want to know what I need to do to get my car in compliance with the state of Illinois and the result of the refund for Active duty members.

This facility was very attentive when selling the car, just please show the same when the sale is done.

Think twice before get a Kia.
“Did you have a gun pointed to your head when you signed the lease ?”
This is what the General Manager told me after some argument about the whole process with this dealer and how dishonest was the process. I agreed with sales people about buying a car advertised by a price. All good until go to finance and they say I can’t give you that deal unless you do a lease which was never the agreement. I did sign the lease with certain “assumptions” that they said yes so I would buy the car after 3 months lease and later find out that it was not like that at all. Trying to resolve the situation somehow he tells me something like that above and “ I am not just gonna sit here hearing you complaining”.
Guess no matter how reason you are, a place that treats you like that doesn’t deserve to get your business. As soon they make the deal they don’t give you proper customer service including Kia Usa that I tried to address and they say they can’t do anything because they are not the owners of the dealer. Never had a Kia before and will be last time after this horrible experience
Joao

-My wife and two young daughters recently bought a used vehicle from here. We are a hard working family, we have good values and expect the same in return in any kind of service provided.
- We recently purchased a 2016 forester. Low miles we thought a nice upgrade for our family.
- We took it for a test drive and everything seemed fine.
-Sales team chatting away with us like they are our best friends, but in reality they just made a sy move and lied to our faces.
- After getting to the finance, Oh by the way the car has been in an accident. We felt betrayed at this point but our kids were restless and we were ready to go.
-We get in the car AND PASSENGER SIDE HINGE WAS NOT THERE AND THE DOOR DIDN'T CLOSE PROPERLY AND THE ac DID NOT WORK.
-I HAVE SINCE BEEN TAKING THIS CAR dealer EVERY WEEK FOR THE past few months.

Today I take it to car max for an appraisal, Mechanics and appraisals came back with the following: Severe structural Damage to undercarriage and not an original hood. How can this dealer sell this to someone with two young kids and an honest person you might ask?

IF YOU WANT YOUR HARD EARNED MONEY to BE NICKEL and DIMED and devoured by a bunch of SHARKS. Come here. They literally sold us a Lemon with two young kids right in the dealership with no remorse or care whatsoever.

PLEASE TELL YOUR FRIENDS and FAMILY not to BUY from these guys EVER. THEY DON'T CARE ABOUT YOU

Why can't I put ZERO STARS? This place is terrible.....don't trust them and never buy anything from them. They have no attention to detail and no desire to ensure the paperwork is completed correctly. Their error or the company they hired to file the new car paperwork (I was charged a total of $300 in processing fees) cost me an additional $200 in incorrectly calculated sales tax paid to the state. I've spent over a month going back and forth with them and they refuse to acknowledge the issue. They just blame everything on the company they hired. The state takes the number they provide to calculate the sales tax and I've explained why the number is incorrect multiple times and they just ignore the issue.......no attempt to prove I'm wrong or correct it.......they just ignore the problem. Now I have to spend more time fighting with the state to correct their error and get a refund. The error only costs me so they don't care.............LAZY and crappy customer service.

Their service department is the worst I have ever encountered!
One time they used the wrong type of oil for my car. I had to return twice to fix that error. Multiple times they take your car with an appointment , and then let it sit for a few days before they even look at it. Now I need to schedule recall on my airbag,and it has been impossible! First, I called 4 times to schedule, and never returned my call. Finally got a person after going around their voicemail, and was told that they do not fix that recall in one day like the recall notice states, but instead keep your car for 3-4 days and work on it in between other repairs. I was told that , that is how everyone does. Not true! I called around ,and found out it is a few hour repair. This dealer just does not want or prioritize service.

I called international Kia to make sure the 2015 pearl white optima was in stock in which it was. By the time I made it inside, the car was already sold. I was not notified until I texst drove and signed the credit application in which they already knew it was sold but still wanted to run my credit and insist on making a sale. It made aware by the sales representative that the buyer’s gift bag was already ready to give to the buyer by the time I sat down and signed the credit application.

I brought my car in for service on December 17 2018, for a check engine light with 2 other sensor lights. I was told that the car needed cam shaft sensors by the service representative and it will cost $1200 to fix it. My vehicle is a 2009 tribeca with 170000 miles on it, so I asked: will this repair take care of the issue? The representative, Katie said "yes". Knowing that this is a dealership service department I thought that they would know best about the car, so I repaired it. Two days after I received my vehicle, the same issue happened and I took the car back. After a few days I was told that it needed a crank shaft sensor and that goes with the cam shaft sensor, which should've been done already. I was asked to pay $200 more for parts only!! For the second time I asked: Is this gonna take care of my issue? Service rep replyed "yes for sure". Two days later same problem comes on car, so I called and spoke to the manager expressing how furious and dissatisfied I am. I asked for a refund, the reply was that they need to look at the car again before they approve anything. I brought back the car they kept it for 2 weeks, put 60 miles on it and said the sensor is gone so they couldn't do anything with it. I picked up the car and 2 days later the sensors came back on again. I took back the car and they kept it for 2 more weeks and called me telling me that it needs engine harness which will cost me $900. They tried to make me feel that they where doing me a favor by giving me a discount and giving me a loaner car. This started in December and now it's March and I'm out $1,400 on a car that still has the same issues as it did when I brought it in for service. When I asked what trade in value can they give me knowing what they put me thru already they offered me $500. (very much equivalent to a junk car.) May I add that I use that car for share ride work so for past 3 months I didn't work enough to support my family! Subaru of orland park provided horrible service and remain to be very unprofessional with their clients. The manager, Eric was even worse! My wife and I had a meeting with him to discuss this issue and he didn't even offer to talk to us in the office we did it in the hallway. I feel cheated and disrespected!! Worst service.

During the sales process they were very helpful on answering questions and being informative.
However the service department was very non responsive. I bought a vehicle with a very clean carfax report and maintenance history on June 29. On July 2 I had called to let them know the "Service Transmission" light had came on and off again intermittently. This was just after 5 so they were not in office, so I left a voicemail to call me back as I checked all the levels and the vehicle was driving was fine, but never received a call back. I called again on June 9 because the light had come on again and my vehicle was having difficulty accelerating and switching gears. They told me to bring by the next day and they will have it taken care of. I drove an hour to drop my vehicle off and they did not have record of my appointment, but had an account for a name one letter off of mine and a different vehicle. That was definitely my appointment as I have an uncommon first and last name. I asked if I could leave the car because I was told a courtesy car would be made available. They did not supply a courtesy car and refused to compensate a rental with enterprise across the street. I got the issue taken care of at another dealer free of charge and they were very helpful. I never did receive a call back from this dealer trying to resolve the issue or to see if it was taken care of. This is very concerning considering the issue first arose 3 days after I bought the vehicle. Very poor communication.

I have a complaint not just about this business but about the entire company of ***. We have had an ongoing mechanical issue with our 2011 *** S4 (that was just paid off and is still under warranty until June). The company is not willing to stand behind their product and not willing to fix the issue, even though, they already tried once and it was not fixed. The engine seems to be consuming or burning off oil and the company of *** is not fixing it. This dealer is more helpful than the business. I will not be recommending *** to ANYONE and have already posted negatively about them on social media.

I HAD MY CAR SERVICED AT INTERNATIONAL AUTOS AND WAS VERY UPSET THEY STOLE MY KEYS OUT OF THE TRANSMITTERS FOR MY CAR. AND CLAIM TO SEND THEM AND I NEVER RECEIVED THEM! THERE SERVICE SUCKS AND SOME UNTONE RACISM. NEVER NEVER SPEND YOUR MONEY WITH THEM ITS NOT APPRECIATED.