Jacobs Custom Living

If I could give them a negative rating, I would! Sadly enough, I have done business with them twice before, trying for a third time. This time was a complete JOKE! I had a small boat cushion to be covered. On May 14, I brought in my own shaped foam piece for them to use and an example cushion to make it easier for them. Ha! Cody quoted me 2 hours worth of labor and said it would take 4 to 6 weeks. Wow, really? Whatever, I wanted it done and wasn't really in a hurry since it wasn't quite summer time yet. I called to check on it 4 weeks later, not started. I waited 2 more weeks and stopped in to pick it up because now we were going boating. Not started! Cody gave me my example cushion back so that I would have something in its place along with lip service about how busy they were. I called a week later, nope, not ready. I finally went in on July 17 and nothing had been done. I took my foam piece back and got "I'm sorry" from Darby because Cody had gone home for the day. I called Cody the next day to get an explanation. He never returned my call. I was never pushy or rude and I'm a little sorry I wasn't. That was terrible customer service. The other projects they did for me were not done well or timely either. My teenage son would have done a better job sewing our bimini cover they did for us. We even gave them pictures of a bimini they did for another client which was exactly like ours. They took 4 weeks to start that for us too and then realized they didn't have the black netting required to do it. And my dining room chairs were re-covered after 2 months but the legs were about to fall off when I picked them up. I would never recommend Jacobs for anything. Terrible workmanship and terrible customer service. Don't take your projects to them or you'll be sorry too!