Jack's Aquarium & Pets

Initial Business Response / [redacted] (1000, 12, 2015/08/06) */ The customer called wanting a battery and chargerWe started the trouble shooting process and determined that the battery and charger would not fix her issueWe sent her the correct parts to fix the issueWhen we last spoke with the customer she was satisfied with the resolution

Initial Business Response /* (1000, 12, 2015/08/06) */
The customer called wanting a battery and chargerWe started the trouble shooting process and determined that the battery and charger would not fix her issueWe sent her the correct parts to fix the issueWhen we last spoke with the
customer she was satisfied with the resolution

Initial Business Response /* (1000, 9, 2016/10/25) */
The parts were sent that were in our notesHowever, the customer says that she never stated what was put in the notesTo resolve the issue we sent the customer a refund check
Initial Consumer Rebuttal /* (2000, 11, 2016/10/26) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
I have accepted the response because I have received a refund check