October 07, 2015Memo to: Revdex.com Re: Complaint number [redacted] From: Ferguson Clock RepairDear SirThis letter is to confirm that Mr. and Mrs. [redacted] (complainants) did in fact pick up the replacement clock offered to them in the complaint they filed with the Revdex.com. This in no way assumes my culpability or guilt in this matter...the clock was offered as a way of keeping goodwill and showing a positive approach to matters dealing with the professional profile of my business. We never had the clock in question, never issued a claim check for it, and have a witness in a former employee who was there at the time of the alleged incident.The [redacted] received a clock from our collection: a Linden tambour Westminster chime key-wind clock in oak with a replacement value of $750.00. As previously mentioned, the movement would need some repair: namely a new mainspring on the time train, and cleaning of the movement This was to be performed originally for $125 by myself (the usual cost being near $325-$350). However, as I later learned in a letter from the Revdex.com, the [redacted] simply wished to pick up the clock.This they did today. And your "timely" help in resolving this matter is acknowledged and greatly appreciated.Sincerely,Tom F[redacted]owner
October 07, 2015Memo to: Revdex.com Re: Complaint number [redacted] From: Ferguson Clock RepairDear SirThis letter is to confirm that Mr. and Mrs. [redacted] (complainants) did in fact pick up the replacement clock offered to them in the complaint they filed with the Revdex.com. This in no way assumes my culpability or guilt in this matter...the clock was offered as a way of keeping goodwill and showing a positive approach to matters dealing with the professional profile of my business. We never had the clock in question, never issued a claim check for it, and have a witness in a former employee who was there at the time of the alleged incident.The [redacted] received a clock from our collection: a Linden tambour Westminster chime key-wind clock in oak with a replacement value of $750.00. As previously mentioned, the movement would need some repair: namely a new mainspring on the time train, and cleaning of the movement This was to be performed originally for $125 by myself (the usual cost being near $325-$350). However, as I later learned in a letter from the Revdex.com, the [redacted] simply wished to pick up the clock.This they did today. And your "timely" help in resolving this matter is acknowledged and greatly appreciated.Sincerely,Tom F[redacted]owner