In response to your complaint regarding [redacted] / [redacted] , please note that we have offered as much as we possibly could both in your original order and with the replacementFor your reference, we had already refunded the shipping fee of $6.95, as well as provided a free upgrade to monogramming ($12), and a free upgrade to custom Satin ruffles (usually $20)When it was first brought to our attention that there was a stain on the rail cover, we had offered $towards laundering costs as that would have removed the seamstress' marker stain, but on your request we took it back, laundered it professionally and then removed and changed the ruffles, all free of costAt this point we were already losing money on this order and repeated customization requests When complained again that the professional laundering did not remove the stain completely, we offered to just refund the whole order if you would return it, or refund the railcover if you returned it, or give a $credit (even it is very hard for us to accept returns of custom made orders where many fabrics have been switched)You chose not to return the order for full refund and accepted the $credit, which was already credited to your original payment methodWe could no longer replace the railcover because the ruffles fabric was not avaliable anymore to make another oneSince you had already accepted our offer of $towards laundering costs, we consider this resolvedApologies again for any inconvenience caused
In response to your complaint regarding [redacted], please note that we have offered as much as we possibly could both in your original order and with the replacement. For your reference, we had already refunded the shipping fee of $6.95, as well as provided a free upgrade to...
monogramming ($12), and a free upgrade to custom Satin ruffles (usually $20). When it was first brought to our attention that there was a stain on the rail cover, we had offered $10 towards laundering costs as that would have removed the seamstress' marker stain, but on your request we took it back, laundered it professionally and then removed and changed the ruffles, all free of cost. At this point we were already losing money on this order and repeated customization requests. When complained again that the professional laundering did not remove the stain completely, we offered to just refund the whole order if you would return it, or refund the railcover if you returned it, or give a $25 credit (even it is very hard for us to accept returns of custom made orders where many fabrics have been switched). You chose not to return the order for full refund and accepted the $25 credit, which was already credited to your original payment method. We could no longer replace the railcover because the ruffles fabric was not avaliable anymore to make another one. Since you had already accepted our offer of $25.00 towards laundering costs, we consider this resolved. Apologies again for any inconvenience caused.
In response to your complaint regarding [redacted] / [redacted] , please note that we have offered as much as we possibly could both in your original order and with the replacementFor your reference, we had already refunded the shipping fee of $6.95, as well as provided a free upgrade to monogramming ($12), and a free upgrade to custom Satin ruffles (usually $20)When it was first brought to our attention that there was a stain on the rail cover, we had offered $towards laundering costs as that would have removed the seamstress' marker stain, but on your request we took it back, laundered it professionally and then removed and changed the ruffles, all free of costAt this point we were already losing money on this order and repeated customization requests When complained again that the professional laundering did not remove the stain completely, we offered to just refund the whole order if you would return it, or refund the railcover if you returned it, or give a $credit (even it is very hard for us to accept returns of custom made orders where many fabrics have been switched)You chose not to return the order for full refund and accepted the $credit, which was already credited to your original payment methodWe could no longer replace the railcover because the ruffles fabric was not avaliable anymore to make another oneSince you had already accepted our offer of $towards laundering costs, we consider this resolvedApologies again for any inconvenience caused
In response to your complaint regarding [redacted], please note that we have offered as much as we possibly could both in your original order and with the replacement. For your reference, we had already refunded the shipping fee of $6.95, as well as provided a free upgrade to...
monogramming ($12), and a free upgrade to custom Satin ruffles (usually $20). When it was first brought to our attention that there was a stain on the rail cover, we had offered $10 towards laundering costs as that would have removed the seamstress' marker stain, but on your request we took it back, laundered it professionally and then removed and changed the ruffles, all free of cost. At this point we were already losing money on this order and repeated customization requests. When complained again that the professional laundering did not remove the stain completely, we offered to just refund the whole order if you would return it, or refund the railcover if you returned it, or give a $25 credit (even it is very hard for us to accept returns of custom made orders where many fabrics have been switched). You chose not to return the order for full refund and accepted the $25 credit, which was already credited to your original payment method. We could no longer replace the railcover because the ruffles fabric was not avaliable anymore to make another one. Since you had already accepted our offer of $25.00 towards laundering costs, we consider this resolved. Apologies again for any inconvenience caused.