Jaber's Truck & Auto Sales, Inc

Jabers Truck and Auto Sales, Inc732 E Dunlap AvePhoenix, AZ 85020[redacted] RE: [redacted] To Whom It May Concern, From the very beginning, we informed the customer that the contract was part of the deal and held no value as the contract price was $0. How...

does one receive money back when the value is 0? This lead to the confusion of the customer feeling entitled to her refund, though it is explained and the document contains her signature acknowledging a $0 value. After settling with the customer, we did decide to satisfy her concerns and move forward with a refund. Due to the length of time that has elapsed, we will need time to go through previous records in order to determine whether or not a refund has already been issued. There has been no contact with the customer for the entire ’15 year which means we’d have to go through stored records. However, we will be unable to refund the disputed amount of $580.42 because that is not the amount we received from the warranty company. Moving forward, we don’t have a disagreement of refunding at this point, but would like to ensure we haven’t issued the refund in the past or have already made a prior agreement with the customer. For future correspondence, the words to describe the business as unethical and the customers condescending remarks are not necessary at this point as a simple phone call to the office would’ve produced the same result. Thank you. Sincerely, Adrian C[redacted] GM