Jabba Communications Inc.

I have been a Jabba customer for about a year and a half and I cannot sing loudly enough the praises for Jabba and their service!!! I have had very few issues with them and most were at a point were they were upgrading or repaired equipment. Always resolved quickly and politely. I had [redacted] and even tried [redacted] prior. [redacted] was ridiculously expensive and I couldn't even stream a movie. [redacted] was so horrible, the service was off more than on, and that it is not an exaggeration ( I reported them more than 40 times in a 2 month period to AZ Corp Commission.) JABBA on the other hand is reliable and I watch [redacted], etc. without buffering!

We have issued an $8.00 refund back Ms. [redacted] credit card for the 4 days of no service.

I will not be using this internet service ever again, I want a refund of those four days, I live in a retirement community not a resort.  I want a full refund...

not a credit for future use.

We have issued a full months credit to Mr. [redacted] account. We have also forwarded the issue to our head technician to resolve ASAP.
 
Thank you,
Jabba

Customers account was closed as of February 29, 2016. Customer will have a credit on account for 4 days when returning to resort.

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I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Actually I did not get a response from [redacted] UNTIL I submitted the complaint.  I tried daily to get this resolved...

for over a month before I resorted to making the complaint.  I emailed, called, and basically begged for them to do something about this issue which is still unresolved.  I am supposed to be getting 24 mbs and as you can see by the attached screenshot I am only getting just over 6 now.  So saying that it was resolved prior to the complaint is untrue and continues to remain an issue.  They are however slowly working on it.  I just want the service that I am offered and paying for.Thank you

I have been waiting 22 days fior someone to come and hook me up to the Internet. I received an e mail telling me to be available and then the tech does not show up. Repeated calls get me no where. Yet they charged my credit card on the first day.

A full refund has been issued. Confirmation * [redacted]
 
Thank You,
Jabba Communciations