Jaanuu

I placed an order on 1.31.2021 for two sets of scrubs to be have a logo and embroidery. I have not received them yet, 2.15.21. I had to keep following up by going on the chat to find out the status of the order because Diana was unresponsive. Long story short, on 2.4.21 I paid for the order and was told the scrubs were ready and would be expedited shipped. On 2.11.21, I heard nothing from the company. I emailed them, and was told that the scrubs weren't ready and would be shipped in 4 days. I asked again to speak to a manager and still no response. At this point, I feel this company is unreliable and untrustworthy. I wasted over a month waiting for my scrubs and have been met with poor customer service and no concern that I have reliabled on them, to get my scrubs for work. Highly frustrating and disappointing. I had to end up calling the bank today to start the process of canceling the payment. I have ordered from Jaanuu before but after this experience, I will do my research and shop elsewhere for scrubs. No one should go through that. We already work in a highly stressful environment, why does getting only 2 sets of scrubs from Jaanuu have to add to my stress?

I will never order form Jaanuu againI will get the word out to as many as I can to not use this online store as well on 3/29/I place an order for clothing items at full price form JaanuuA pop up said that as a first time order, I will receive 20% Off the order and Free shipping was also highlighted at checkout I was so excited to receive my two tops and two bottomsafter trying them on I needed to exchange an item and return three of the items As I tried to do this the customer service representative told me I could not return any of the Items, as it was final sale only for getting the 20% offWHAT!!!! I was returning well within the days required and returning in tissue and box as received, perfect!, I would not accept her response and challenged her how crazy this was and that right here on the order I recei ed it says , we will gladly return any itms with in the day periodWHAT THEY DONT TELL YOU IS THAT YOU CAN RETURN THEM, BUT NOT GET ALL OF YOUR $$ BACK My return amount was $less than what I put on my credit card for the order and their was FREE SHIPPING The way JAANUU is handling thesis awfulThey made me feel like I had done s omitting wrong!!! It was an awful experience for meIn this day and age with easy order and returns from online companies, they will not surviveNo one likes to be scammedAnd that is how I felt on the other end of the phone with the representativeShe first told me that I could not return any of the items and they would give me as store credit of $for a $orderI had to p lead with her to get her to send me a return label which is also NOT included in your package when you recieve it I have NEVER taken the time to write a review like this But the word needs to get out what this comp lay is really about Do not order from JAANUUTell Your friends to stay awayAll is good until you want to return an item or two....RUN!!!!

refusing to refund money after return was made unworn and undamaged order # fXXXXXXXXX I contacted the company about a refund and got this email Heather (Jaanuu) Mar 11, 16:PST Hi [redacted] , Thank you for reaching out! Because we do not have an even-exchange policy currently, please re-order the new desired items with the code EXCHANGEto get the same discount For your return, please go ahead and print out a return label in the My Account section of our website and drop the shipment in the USPS mailWe offer free shipping and returns for items that have not been worn, washed, stained or damagedReturn shipments must be sent within the first days of receiving the order and include all tags, labels, and the invoice Please be advised that returns are generally processed in 2-weeksOnce received, we will process the refund accordingly and notify you via email once done Please feel free to let us know if you have any questions, we are always here to

I placed two orders with Jaanuu, the first 3/28/($102.00) and the second 4/8/($61.00)All items were returned due to either poor fit or a dislike for the materialAll items were returned well within days, tags on, unworn and unwashed...I've included their return policy to back my claim- We gladly accept the return of unworn, unwashed, and undamaged Jaanuu items within days of purchaseOriginal tags must be attachedTo date, only $of my $total has been refunded (this outside of shipping expenses for the second order after having to fight for the return over the phone with customer service)Where is the remaining $of my balance? It seems as though ***had a similar experience upon reading reviewsTheir return policy hasn't been well represented in my experienceConsumers shouldn't have to demand integrity, the best businesses demand it of themselvesI won't be purchasing from Jaanuu again

refusing to refund money after return was made unworn and undamaged
order # fXXXXXXXXX I contacted the company about a refund and got this email
Heather (Jaanuu)
Mar 11, 16:PST
Hi ***,
Thank you for reaching out!
Because we do not have an even-exchange policy currently, please re-order the new desired items with the code EXCHANGEto get the same discount
For your return, please go ahead and print out a return label in the My Account section of our website and drop the shipment in the USPS mailWe offer free shipping and returns for items that have not been worn, washed, stained or damagedReturn shipments must be sent within the first days of receiving the order and include all tags, labels, and the invoice
Please be advised that returns are generally processed in 2-weeksOnce received, we will process the refund accordingly and notify you via email once done
Please feel free to let us know if you have any questions, we are always here to

Customer Service will not accommodate price fluctuations
Placed order on 10/Today, 10/(Order has not been received yet-expected arrival date is 10/15-10/17)Prices dropped 25%Ordered $worth of clothingif the 25% off was applied, that's a savings of Called customer service to honor the price change, customer service stated, "Unfortunately, your order was placed more than minutes; therefore, we cannot modify or change your order." Keep in mindall customer service had to do was give me a refund of the amount of the discountHow hard is that?

I will never order form Jaanuu againI will get the word out to as many as I can to not use this online store as well
on 3/29/I place an order for clothing items at full price form JaanuuA pop up said that as a first time order, I will receive 20% Off the order and Free shipping was also highlighted at checkout
I was so excited to receive my two tops and two bottomsafter trying them on I needed to exchange an item and return three of the items
As I tried to do this the customer service representative told me I could not return any of the Items, as it was final sale only for getting the 20% offWHAT!!!! I was returning well within the days required and returning in tissue and box as received, perfect!,
I would not accept her response and challenged her how crazy this was and that right here on the order I recei ed it says , we will gladly return any itms with in the day periodWHAT THEY DONT TELL YOU IS THAT YOU CAN RETURN THEM, BUT NOT GET ALL OF YOUR $$ BACK
My return amount was $less than what I put on my credit card for the order and their was FREE SHIPPING
The way JAANUU is handling thesis awfulThey made me feel like I had done s omitting wrong!!! It was an awful experience for meIn this day and age with easy order and returns from online companies, they will not surviveNo one likes to be scammedAnd that is how I felt on the other end of the phone with the representativeShe first told me that I could not return any of the items and they would give me as store credit of $for a $orderI had to p lead with her to get her to send me a return label which is also NOT included in your package when you recieve it
I have NEVER taken the time to write a review like this
But the word needs to get out what this comp lay is really about
Do not order from JAANUUTell Your friends to stay awayAll is good until you want to return an item or two....RUN!!!!

Company did not send items 2-day shipWill not respond to emails Responded on Instagram then blocked meWill not issue refund nor contact me
I placed two orders on Monday, May at 4:pm eastern time#fXXXXXXXXX for two tops and three pantsThis order I paid by Mastercard and $additional for two-day ship$ Then I also ordered two more tops on a different Mastercard debit on Monday, May 9, at 4:39pm regular ship (they had free shipping) total $I have tried mutliple attempts to email this company regarding sizingNo one respondedBy Thursday I NEVER received my 2-day orderThe company never responded to my emailsI proceed to contact them via Instagram on FridayNo response until I threatened to contact Revdex.comSomeone sent a message saying they would look into itNever received a responseI contacted Sat, Sun, and now today MondayI did receive one pair of pants which don't fit and I no longer want because I had requested a REFUND! They blocked

I sent my items back with tags in new unworn condition on 8/25/I havent recieved a refundCompany ignores email request for status update
Order ran large and didnt fit, color also off.Sent back 8/25/Order# fXXXXXXXXX return# rXXXXXXXXX
Paid with capital one credit card.Company doesnt respond to emails

I am a first time shopper on Jaanuu and I can only hope the scrubs are as comfortable as air, because so far I am NOT impressed I got an e-mail Tuesday saying my order shipped Today is Friday and it has not moved! USPS is still waiting for my package Really? Is this what happens when they offer free shipping? We have to wait weeks for our packages?? Another thing is they sent me an e-mail saying I could get 25% off my order This deal was only good for hours! When I tried to put the code in it said I couldn't use the code on sales items Well guess what? This was Nurses Week and EVERYTHING on the site was on sale!! Now when I chatted with someone they said that they changed it for me and I could use the code for up to days Okay, that's fine for me, but what about everyone else who got that e-mail and ran into the same problem? I guess if you didn't call, you just missed out on that discount
As I said, I can only hope these scrubs are worth all this bother Will I be ordering from them again? Most definitely not I get better customer service at another scrub site and I'm going back to them They may not be "fashionable" but I get my scrubs quick