J S Hovnanian & Sons Inc Reviews (1)
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J S Hovnanian & Sons Inc Rating
Description: Home Builders
Address: 900 Birchfield Dr, Mt Laurel, New Jersey, United States, 08054
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www.hovhomes.com
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Review: We purchased a new home from JS Hovnanian in [redacted] in late December 2013. The purchase price of the home included an irrigation system, sod, and landscaping. As part of an expanded patio we purchased as an upgrade that included additional landscaping in the backyard.
Since we closed in winter, at settlement, we were told landscaping would be completed in the spring. We began contacting Hovnanian's customer service department via email in April. In June, the irrigation system, sod, and some shrubs were planted. However, no mulch was put down, the landscaping and trees in the backyard were never completed, and a line of privacy trees between our property and our back neighbor were never planted.
All summer, we contacted their customer service who have blamed the issue on their landscaping contractor. As a result of the lack of mulch, the front beds, areas around the AC units, etc, are overgrown with weeds.Desired Settlement: We would like the following work completed immediately:
- front beds cleaned and shrubs planted, mulched
- back beds installed with shrubs and mulch
- mulch put in around the outside AC units
- trees in backyard planted
Business
Response:
We have been in contact with our landscaping vendor and the homeowner and we anticipate having the landscaping completed by 9/19/14.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance.
Regards,