J. Peterman Company

I purchased a dress in Dec, returning it 12/19/2019 using their return label. I called 1/6/2020 to see about the refund, was told they wouldn’t be making that refund until the end of Jan!! Said that was standard practice, but I see from other complaints that it ISN’T standard practice! Called again 2/5 to see about return and was told that she saw that the return was received by them (12/27) but somehow my paperwork was misplaced. She then prioritize my refund, BUT the ONLY person who processes refunds has been out with THE FLU and wouldn’t be processing it until she returned. I called the next day, 2/6 to say if I didn’t receive it by end of 2/7 I would contact Revdex.com. They ASSURED me it would happen by end of day 2/7. HOWEVER, here it is, 6:00 PM, Feb 7 and nothing has posted to our credit card acct. They owe me $329 minus the cost of the return. They really don’t care. They are aware of their horrible Revdex.com rating, but makes no difference. Wish I would have checked them out prior to ordering. Always thought they were reputable!

On 13 November, I purchased a Men's Three Season Duffel coat from J. Peterman. It arrived shortly thereafter, however, when trying it on it was too small. I returned it to Peterman (UPS tracking # 1Z9XY9939013998181) and it was received at their warehouse location on 26 November at 10:30 AM and signed for by an individual named Wright. After approximately 10 business days, I contacted Peterman (with some difficulty) by on-line chat concerning a credit of $559.00 to my Chase account. I was advised the refund would be processed in about a week to 10 days. No refund was received and I again contact Peterman and they informed me it would be processed in the first week of January 2020. However, the refund has still not been received.

It is virtually impossible to contact the company as their chat agents are never available and when I call, I have been left on voicemail for over 15 minutes. At that point the call drops off.

TERRIBLE SERVICE OR SHOULD I SAY NON EXISTENT CUSTOMER SERVICE. I HAVE CALLED FOR 3 DAYS AND EACH TIME THEIR ROBOT WHO ANSWERS TELLS ME TO STAY ON THE LINE AND 15 MINUTES LATER A RECORDING SAYS THE MAIL BOX IS FULL CALL ANOTHER TIME.
ALSO THE LIVE CHAT IS NOT LIVE. AND DOESN'T WORK.

Returned shirt for size exchange-they received it 12-12-19-paid already with credit card-no action taken-no shirt, no credit, no answer on phone or chat lines.

About 6 weeks ago I received an email solicitation from The *** Company, which is a wholly-owned subsidiary of J. Peterman. IN the advertisement they solicited watches from ***, and I called in an order for the item. I gave the customer service person all of my information so that the order for the watch could be added to an existing order I had placed earlier in the day. I was told the order would go through and I would receive the watch with the main shipment.

The order arrived, and there was no watch, so I called back. Again I provided payment information, was told the watch would ship out immediately and... nothing. I called again and was told the watch was out of stock, they have no intention of ordering more, and the only way I would receive a watch is if someone returned one from another order.

This is Bait and Switch, plain and simple. The customer service manager was particularly unaccommodating, and refused to provide a replacement item (they have many different watches for sale) or to otherwise accommodate me. I purchased a watch from them. Twice. I provided payment information to them and they accepted the order. I believe that is a contract, and they are legally bound to provide the item I purchased.

I have since heard from the customer service manager, who, without any sense of wrongdoing or apology, notified me the item is out of stock and the order has been cancelled and my card would not be charged.

NOT. GOOD. ENOUGH!!

I ordered a dress from this company for $229.00 charged to my ***. I returned the package to *** on 2/26/19 @2:15 PM due to dress not fitting.
J. Peterman Co. received it on 3/1/19@10:41 AM. I had not received a refund on my ***, so I sent an email inquiring. I did not get a reponse from my inquiry by the end of that week, so I placed a phone call. Two things, then I received the reponse from the email while I'm talking to them on the phone , and two, I was told it takes two weeks for a credit. She assured me I would receive my credit this Friday 3/22/19. This has not happened. It certainly did not take weeks for them to charge my account. Could you please help with this matter.