Just had PHH Mortgage buy my mortgageWhen trying to set up an online account, I was told, on Monday, their website was down and it would be back up FridayStill couldn't log in on Saturday and customer service is only open Monday through FridayTried to pay by phone and was told it would be a $fee - turns out there is a fee to pay by phone OR onlineThis company is stuck in the stone agesTerrible
This company keeps calling me telling me that my mortgage payments are past due, which they are not They have also sent me letters telling me that it is past due My mortgage is not with this companyThey asked for my SS# when I tried to call them When I called back and asked who this company was that kept calling me, they said they would put me on the do not call list - I kept pressing - they hung up The letters and phone calls tell me where to make a payment and it is not to my mortgage company
This company, and or its' personnel do(es) not understand what 'Customer Service' means Fortunately I am not going through foreclosure, but I am NOT having any positive results regarding misapplied principal only monies, understanding how their system works relative to how I make payments (not serving the Customer), what and why is their time limit to correct their mistake(s), how do I understand the website information if they won't work with me (Thinking outside their mortgage loan box and like the Customer) Lots of platitudes, apologies, "5-days" to resolve, unable to escalate to management, VERY difficult to understand accents which adds to confusion, frustration and non-resolution Never encountered a financial institution that is not forthcoming with information and willing to work with you until you GET IT! I am not a stupid woman; have been through similar situations with other financial institutions, and NEVER had this kind of deplorable service I would like to straighten out the loan payments and principal only payments, current month due, balance of loan once corrections are made and remove late payments that do not apply America, Canada try not to deal with this company
Just had PHH Mortgage buy my mortgageWhen trying to set up an online account, I was told, on Monday, their website was down and it would be back up FridayStill couldn't log in on Saturday and customer service is only open Monday through FridayTried to pay by phone and was told it would be a $fee - turns out there is a fee to pay by phone OR onlineThis company is stuck in the stone agesTerrible
Terrible customer service, lots of run-around and liesWe think this is a bait and switch-offered year loan, weeks later offers us a with higher interest rate
This was my first mortgage everMy family's first home, a year into owning it we hit several roadblocks that hurt us financiallyWhile we have received some letters that some would consider scary, their representatives have always been happy to work with us, in a friendly and understanding wayAs a customer I haven't always been the best, but they have gone out of their way on several occasions to put our minds at easeAt this time, I am happy with the service we have received from PHHKeeping a clear line of communication goes a long way with them
PHH Mortgage approached me to refinance my mortgage and the following is a summary of all that went wrong during the refinance process and what I'm stuck with now with ZERO recourse (unless you count being transfered around the world to various call centers and superviosrs whose answer is, "I don't know and all I can do is read the screen.")
I was moved from person-to-person in this prcoess and NEVER had a consistant person to contact with questions or concernsDuring the refinance process an employee emphatically told me two pieces of information regarding both escrow of taxes and flood insurance in regards to my loan He was either explicitly lying or poorly trained as both of HIS MISTAKES cost me almost $1,extra!
I received my pay stubs for next year and the mortgage amount that they want is NOT the mortgage amount l agreed to on the refinance When I called I was transfered multiple times with NO ONE ABLE TO ANSWER MY QUESTIONS! I spoke with two customer service agents and two supervisors in two seperate departments and NONE of them could answer my questionsHOW DOES PHH HAVE AN A+ RATING?! I HAVE BEEN TAKEN ADVANTAGE OF AND HAVE NO RECOURSE!
Why can't I give stars? This is not ***; PHH is the worst company I have ever dealt withLegitimately every time I log on each month to pay my mortgage there website doesn't workIt never loads my loan to my profile and will not let me add itWhat is ever more frustrating is their customer serviceThey suggest the same "solution" every month (to delete my profile and have me create a new one) despite the fact that this response never fixes the problemEssentially this company knows there's nothing you can do to change your mortgage service provider (a process that is difficult, time-consuming, and costly) so they invest literally nothing in customer service or their websiteStay away from this company at all costs!
Our original *** was through *** which was subsequently serviced by PHH MortgageWe've had this loan for many yearsEver since PHH took over servicing this loan, it's been a negative experienceThe few times we needed any help, the customer service gives you the run around and the simplest request evolves into a drawn out nightmare! Currently all I need for my lawyer is confirmation the account is frozen and they refuse to generate a simple letter stating thatAnd when you ask them why, the answer is a sarcastic, "well you voluntarily froze it" which to me makes no sense to meIt was their own rep that instructed me to fax over the request, when I told her what I neededBesides are they telling me if I had involuntarily froze it (perhaps by not paying?) PHH would be happy to issue that letter?
I don t understand I just made 1st payment to PHH..and now I see they are a bad company so if Revdex.com has so many bad reviews WHY NOTHING IS DONE to protect INNOCENT people
I would never use PHH again I closed on my house in April and I am still waiting on my escrow money to be returned to me They said I can expect the money in September Is that legal?
Very shady practicesWas offered a refinance, which sounded very good when they were trying to sell it to meHowever, when we got the paperwork in the mail, it was $more a month than what I was quoted over the phoneWe decided to cancel because that didn't make as much financial sense and then they charged a $cancelation fee, which we are actively disputingNot a positive experience
Our mortgage was sold to themI would NEVER use them We tried applying for assistance they make it impossible for you to submit paperwork as they ask repeatedly for same documentWe also got out payment sent back to us and we're unable to cash it at our bank because they made the check out to themselves Beware as they are a predatory lender!
I purchased my house through another lender who then sold the loan to PHH Their services are totally sub-par, for example the only way to pay your bill without incurring a ridiculous fee is to auto debit a checking accountI had no major issues with the execution of their services but I never fell behind on my paymentsHowever PHH has since turned around and sold my loan to another lender This isn't unusual except that they gave me NO NOTICE that this was occurringI received some emails from the new lender, but as I never received any communication from PHH these seemed like fraud or phishing attempts so I didn't take them seriously and made a note to follto find out if they were legitimateMy first inkling that this transfer was legitimate came when I received my first statement from the new lender - this had me understandably worried that perhaps someone else was taking out loans in my nameI got to the bottom of it, but I am very upset with PHH Their lack of care and handling of my loan was unacceptable and given any choice I would never do business with them
Difficult to get information about my loan Very limited information onlineSeems to be serviced by out of the country organization I do not recommend this company
Beginning of long story shortMy basement flooded due to drain issues and insurance paid to have it all fixed/replaced Insurance sent me a check also made out to PHH (we'll call this Day 1) I had to send it along with a ton of paperwork that the contractors and I had to fill out to PHH (took two days to gather the info) and we had to MAIL IT (could not submit digitally), so I paid to have it overnighted (Sent Day 3) Called to confirm receipt on Day 5, and they stated it was received, but needed 3-days to enter Called back days later (Day 8) and they said it was almost all entered, and then it needed to be verified, another 3-days Called back days later (Day 11), not complete, again the following two days, finally complete on Day At this point the contractors have been working for a week without pay assuming payment was coming any dayDay I requested a disbursement, and they agreed to send me the vast majority of the funds (which I was pleasantly surprised by) I begged for it to be sent via Next Day so I could get money to the contractors ASAP as they were starting to become annoyed They agreed to send Next Day (but noted that it was an exception) I waited for the check the next day (Day 14), and nothing arrived I waited the next day (Day 15), thinking that it was printed but not sent until the following day, but nothing I called the next day (Day 16) and they said it takes 3-days to print the check, then it would be sent It took days to print, a day to put in the envelope, and a day to ship, I finally received the check on Day That is BUSINESS DAYS, that is a full month it took for them to cash and resend the money to meThankfully my bank knew what was going on and did not put a hold on the check (THANK YOU *** ***!!)
Fast forward a month and the work is nearly complete They have dug up my entire back yard, run a new waste line and refilled everything They basically demo'd my entire basement to repipe the rest of the house, and cut a route through the basement concrete to run the drain lines to the main line out of the house ALL that remained was filling the concreteThe paperwork I had said that after the work was 50% complete I could request the remaining funds We were 95% complete so I thought I'd go ahead and make the request since I knew they needed to send an inspector out (Day 1) They said I should hear from the inspector in 3-days (anyone else see a pattern here?) The inspector called me the next day (Day 2) and scheduled to come out the following day a Saturday Day 2.5) I explained to the inspector that the concrete was going to be completed on Monday (Day 3), and suggested that he come afterwards He insisted on coming that Saturday He came out, took a few pics, and wrote up his report stating the work was 80% complete (Math was not my strong point, but over solid weeks (including weekends) of 8-hours days, to get us this far, but day of concrete is 20% of the job???? I was skeptical, but the documents said it only needed to be 50% complete, so I didn't care He submitted the documents Day 4, and I called to verify receipt on Day They stated they were received and looked good, but would take a few days to enter and process (I assumed 3-days) I asked if I could request the disbursement, and I was told I needed to wait until they were processed I called back several times, and finally on Day they were processed and I requested the remaining funds (which was approx 5% of the total) I was told that the work had to be 90% to request additional funds! I told them I had their documentation IN WRITING stating I could request the remaining funds after 50% I went around and around with different people before they said that is partially correct, I could request SOME funds at 50%, but only up to the % that the inspector said the work was complete I was very upset and explained that the work was 100% complete the day after the inspector came and despite me telling him the work would be complete the next day he refused to wait They didn't care I requested the draw for 80% of the remaining funds and requested another inspection They told me the check would take 3-days to process, another couple to print, and then would be mailed out I asked for Next Day, but they refused stating that they did it last time as a courtesyThe inspector contact me on Day and again wanted to come out the next day He came out on Day (and was annoyed to be out again so soon) I told him I was upset about his % last time, and explained the trouble it caused He took a couple pics, wrote 100% down and I signed it and he left He submitted the next day, and I called every day until it was processed on Day I followed up on the first dispursement and was told that it was approved and was ready to go out the following day I requested the remaining money, and they told me the inspector noted 99% because of a small section in the back that was not complete I was LIVID! 1) The inspector changed the % AFTER I SIGNED IT! 2) I explained that small section was NOT part of the bid! It was damaged during the work, but due to other issues it needed additional work that I couldn't pay for, and couldn't be done with frozen ground I explained to them and they didn't care and said they had to abide by the inspection report I requested the funds that I could and they told me it would take the same 3-bla bla blaIt is now days later (Day 23), still no check in the mail I call to follow up and they tell me they have sold the loan I told them I was aware, but everything was requested before the sale of the loan, and the check was supposed to have been sent business days ago She tells me quite abruptly that the loan is sold and there isn't anything she can do, I'd need to contact the new servicer I asked her again about the check that was supposed to have been sent already She said that she has no record of it I was so upset that I was shaking I told her that my contractor is demaning payment and that he is threatening to put a lien on the property She says (smugly) that he signed a waiver and couldn't I responded (curtly) that the waiver was contengient on being paid in full, and that since they are withholding the remaining funds he hasn't been paid, so yes, he has every right Her response was that I need to take it up with the new company TWENTY THREE DAYS of being jerked around and LIED TO! Add in Christmas and the New Year, and that is over weeks! Absolutely unacceptable!
I called the new servicer My loan was sold as of Jan 1, it is now Jan and they still do not have all the information or funds for the loans from PHH! I explained what happened, and she tells me that she can see record of the dispursement, and that it was cancelled the next day for "Project must be 90% complete to request additional funds." She could also see the documents that I was sent and that they did in fact state 50%!
PHH is a dishonest company They do not abide by their own rules, and they change them whenever it suites them They will lie to you whenever is suites their interest They knew they were selling my loan before I made the requests for additional funds, and clearly had no intention of doing anything Instead they decided to keep the funds to earn additional interest on them They have profited from deceit and fraud They are among the worst companies I have ever worked with I am disappointed in the A+ rating that Revdex.com has given them with a 94% Negative review rating and over complaints
In mid-February I received a call from a PHH Mortgage representative offering to refinance my loan and get some extra cash At first I said no but then decided to hear him out He explained the process and I thought it sounded okay He pulled my wife and my credit and went over it He got to a couple items that were "chargeoffs" and I said to him "well that is the end of this coversation" He said "oh know...they are charged off and there is nothing to worry about" he then said we were pre-approved We have been with PHH for over years, never missed or have been late on any payment so I figured they were taking this into account He explained that when I lock in my interest rate they will need a credit card to pay for a home appraisal and that if I backed out for any reason or I did not qualify I would loose around $but not to worry unless I BACK OUT Long story short we went thru the entire process of paperwork and sending all into PHH They come back and pull a couple items from our credit report that their representative said were charge offs and "nothing to worry about" They wanted us to go to those companies to get proof If I did that it would open up the entire case again with the creditor!!! I truly believe that PHH pulls this crap to get your $with no intention of ever granting you a loan I have never even seen a copy of the home appraisal that I paid for
Worst customer service Can't answer anything about my loan nor be compassionate about not knowing a status of a mortgage payment My loan was transferred to another bank and I made my payment to PHH mortgage and they could not offer any information Super frustrating when you have no say in the lender of your mortgage and having to deal with a dated company that has no online services and the customer service representative you are working with can't provide any information Unacceptable How do they have a B- rating?
PHH Mortgage approached me to refinance my mortgage and the following is a summary of all that went wrong during the refinance process and what I'm stuck with now with ZERO recourse (unless you count being transfered around the world to various call centers and superviosrs whose answer is, "I don't know and all I can do is read the screen.")
I was moved from person-to-person in this prcoess and NEVER had a consistant person to contact with questions or concernsDuring the refinance process an employee emphatically told me two pieces of information regarding both escrow of taxes and flood insurance in regards to my loan He was either explicitly lying or poorly trained as both of HIS MISTAKES cost me almost $1,extra!
I received my pay stubs for next year and the mortgage amount that they want is NOT the mortgage amount l agreed to on the refinance When I called I was transfered multiple times with NO ONE ABLE TO ANSWER MY QUESTIONS! I spoke with two customer service agents and two supervisors in two seperate departments and NONE of them could answer my questionsHOW DOES PHH HAVE AN A+ RATING?! I HAVE BEEN TAKEN ADVANTAGE OF AND HAVE NO RECOURSE!
You sold my mortgage! After yearsThis *** I'm so ticked offI will tell anyone and everyone not to use your services
Just had PHH Mortgage buy my mortgageWhen trying to set up an online account, I was told, on Monday, their website was down and it would be back up FridayStill couldn't log in on Saturday and customer service is only open Monday through FridayTried to pay by phone and was told it would be a $fee - turns out there is a fee to pay by phone OR onlineThis company is stuck in the stone agesTerrible
This company keeps calling me telling me that my mortgage payments are past due, which they are not They have also sent me letters telling me that it is past due My mortgage is not with this companyThey asked for my SS# when I tried to call them When I called back and asked who this company was that kept calling me, they said they would put me on the do not call list - I kept pressing - they hung up The letters and phone calls tell me where to make a payment and it is not to my mortgage company
This company, and or its' personnel do(es) not understand what 'Customer Service' means Fortunately I am not going through foreclosure, but I am NOT having any positive results regarding misapplied principal only monies, understanding how their system works relative to how I make payments (not serving the Customer), what and why is their time limit to correct their mistake(s), how do I understand the website information if they won't work with me (Thinking outside their mortgage loan box and like the Customer) Lots of platitudes, apologies, "5-days" to resolve, unable to escalate to management, VERY difficult to understand accents which adds to confusion, frustration and non-resolution Never encountered a financial institution that is not forthcoming with information and willing to work with you until you GET IT! I am not a stupid woman; have been through similar situations with other financial institutions, and NEVER had this kind of deplorable service I would like to straighten out the loan payments and principal only payments, current month due, balance of loan once corrections are made and remove late payments that do not apply America, Canada try not to deal with this company
Just had PHH Mortgage buy my mortgageWhen trying to set up an online account, I was told, on Monday, their website was down and it would be back up FridayStill couldn't log in on Saturday and customer service is only open Monday through FridayTried to pay by phone and was told it would be a $fee - turns out there is a fee to pay by phone OR onlineThis company is stuck in the stone agesTerrible
Terrible customer service, lots of run-around and liesWe think this is a bait and switch-offered year loan, weeks later offers us a with higher interest rate
This was my first mortgage everMy family's first home, a year into owning it we hit several roadblocks that hurt us financiallyWhile we have received some letters that some would consider scary, their representatives have always been happy to work with us, in a friendly and understanding wayAs a customer I haven't always been the best, but they have gone out of their way on several occasions to put our minds at easeAt this time, I am happy with the service we have received from PHHKeeping a clear line of communication goes a long way with them
PHH Mortgage approached me to refinance my mortgage and the following is a summary of all that went wrong during the refinance process and what I'm stuck with now with ZERO recourse (unless you count being transfered around the world to various call centers and superviosrs whose answer is, "I don't know and all I can do is read the screen.")
I was moved from person-to-person in this prcoess and NEVER had a consistant person to contact with questions or concernsDuring the refinance process an employee emphatically told me two pieces of information regarding both escrow of taxes and flood insurance in regards to my loan He was either explicitly lying or poorly trained as both of HIS MISTAKES cost me almost $1,extra!
I received my pay stubs for next year and the mortgage amount that they want is NOT the mortgage amount l agreed to on the refinance When I called I was transfered multiple times with NO ONE ABLE TO ANSWER MY QUESTIONS! I spoke with two customer service agents and two supervisors in two seperate departments and NONE of them could answer my questionsHOW DOES PHH HAVE AN A+ RATING?! I HAVE BEEN TAKEN ADVANTAGE OF AND HAVE NO RECOURSE!
Why can't I give stars? This is not ***; PHH is the worst company I have ever dealt withLegitimately every time I log on each month to pay my mortgage there website doesn't workIt never loads my loan to my profile and will not let me add itWhat is ever more frustrating is their customer serviceThey suggest the same "solution" every month (to delete my profile and have me create a new one) despite the fact that this response never fixes the problemEssentially this company knows there's nothing you can do to change your mortgage service provider (a process that is difficult, time-consuming, and costly) so they invest literally nothing in customer service or their websiteStay away from this company at all costs!
Our original *** was through *** which was subsequently serviced by PHH MortgageWe've had this loan for many yearsEver since PHH took over servicing this loan, it's been a negative experienceThe few times we needed any help, the customer service gives you the run around and the simplest request evolves into a drawn out nightmare! Currently all I need for my lawyer is confirmation the account is frozen and they refuse to generate a simple letter stating thatAnd when you ask them why, the answer is a sarcastic, "well you voluntarily froze it" which to me makes no sense to meIt was their own rep that instructed me to fax over the request, when I told her what I neededBesides are they telling me if I had involuntarily froze it (perhaps by not paying?) PHH would be happy to issue that letter?
I don t understand I just made 1st payment to PHH..and now I see they are a bad company so if Revdex.com has so many bad reviews WHY NOTHING IS DONE to protect INNOCENT people
I would never use PHH again I closed on my house in April and I am still waiting on my escrow money to be returned to me They said I can expect the money in September Is that legal?
Very shady practicesWas offered a refinance, which sounded very good when they were trying to sell it to meHowever, when we got the paperwork in the mail, it was $more a month than what I was quoted over the phoneWe decided to cancel because that didn't make as much financial sense and then they charged a $cancelation fee, which we are actively disputingNot a positive experience
Our mortgage was sold to themI would NEVER use them We tried applying for assistance they make it impossible for you to submit paperwork as they ask repeatedly for same documentWe also got out payment sent back to us and we're unable to cash it at our bank because they made the check out to themselves Beware as they are a predatory lender!
I purchased my house through another lender who then sold the loan to PHH Their services are totally sub-par, for example the only way to pay your bill without incurring a ridiculous fee is to auto debit a checking accountI had no major issues with the execution of their services but I never fell behind on my paymentsHowever PHH has since turned around and sold my loan to another lender This isn't unusual except that they gave me NO NOTICE that this was occurringI received some emails from the new lender, but as I never received any communication from PHH these seemed like fraud or phishing attempts so I didn't take them seriously and made a note to follto find out if they were legitimateMy first inkling that this transfer was legitimate came when I received my first statement from the new lender - this had me understandably worried that perhaps someone else was taking out loans in my nameI got to the bottom of it, but I am very upset with PHH Their lack of care and handling of my loan was unacceptable and given any choice I would never do business with them
Difficult to get information about my loan Very limited information onlineSeems to be serviced by out of the country organization I do not recommend this company
Beginning of long story shortMy basement flooded due to drain issues and insurance paid to have it all fixed/replaced Insurance sent me a check also made out to PHH (we'll call this Day 1) I had to send it along with a ton of paperwork that the contractors and I had to fill out to PHH (took two days to gather the info) and we had to MAIL IT (could not submit digitally), so I paid to have it overnighted (Sent Day 3) Called to confirm receipt on Day 5, and they stated it was received, but needed 3-days to enter Called back days later (Day 8) and they said it was almost all entered, and then it needed to be verified, another 3-days Called back days later (Day 11), not complete, again the following two days, finally complete on Day At this point the contractors have been working for a week without pay assuming payment was coming any dayDay I requested a disbursement, and they agreed to send me the vast majority of the funds (which I was pleasantly surprised by) I begged for it to be sent via Next Day so I could get money to the contractors ASAP as they were starting to become annoyed They agreed to send Next Day (but noted that it was an exception) I waited for the check the next day (Day 14), and nothing arrived I waited the next day (Day 15), thinking that it was printed but not sent until the following day, but nothing I called the next day (Day 16) and they said it takes 3-days to print the check, then it would be sent It took days to print, a day to put in the envelope, and a day to ship, I finally received the check on Day That is BUSINESS DAYS, that is a full month it took for them to cash and resend the money to meThankfully my bank knew what was going on and did not put a hold on the check (THANK YOU *** ***!!)
Fast forward a month and the work is nearly complete They have dug up my entire back yard, run a new waste line and refilled everything They basically demo'd my entire basement to repipe the rest of the house, and cut a route through the basement concrete to run the drain lines to the main line out of the house ALL that remained was filling the concreteThe paperwork I had said that after the work was 50% complete I could request the remaining funds We were 95% complete so I thought I'd go ahead and make the request since I knew they needed to send an inspector out (Day 1) They said I should hear from the inspector in 3-days (anyone else see a pattern here?) The inspector called me the next day (Day 2) and scheduled to come out the following day a Saturday Day 2.5) I explained to the inspector that the concrete was going to be completed on Monday (Day 3), and suggested that he come afterwards He insisted on coming that Saturday He came out, took a few pics, and wrote up his report stating the work was 80% complete (Math was not my strong point, but over solid weeks (including weekends) of 8-hours days, to get us this far, but day of concrete is 20% of the job???? I was skeptical, but the documents said it only needed to be 50% complete, so I didn't care He submitted the documents Day 4, and I called to verify receipt on Day They stated they were received and looked good, but would take a few days to enter and process (I assumed 3-days) I asked if I could request the disbursement, and I was told I needed to wait until they were processed I called back several times, and finally on Day they were processed and I requested the remaining funds (which was approx 5% of the total) I was told that the work had to be 90% to request additional funds! I told them I had their documentation IN WRITING stating I could request the remaining funds after 50% I went around and around with different people before they said that is partially correct, I could request SOME funds at 50%, but only up to the % that the inspector said the work was complete I was very upset and explained that the work was 100% complete the day after the inspector came and despite me telling him the work would be complete the next day he refused to wait They didn't care I requested the draw for 80% of the remaining funds and requested another inspection They told me the check would take 3-days to process, another couple to print, and then would be mailed out I asked for Next Day, but they refused stating that they did it last time as a courtesyThe inspector contact me on Day and again wanted to come out the next day He came out on Day (and was annoyed to be out again so soon) I told him I was upset about his % last time, and explained the trouble it caused He took a couple pics, wrote 100% down and I signed it and he left He submitted the next day, and I called every day until it was processed on Day I followed up on the first dispursement and was told that it was approved and was ready to go out the following day I requested the remaining money, and they told me the inspector noted 99% because of a small section in the back that was not complete I was LIVID! 1) The inspector changed the % AFTER I SIGNED IT! 2) I explained that small section was NOT part of the bid! It was damaged during the work, but due to other issues it needed additional work that I couldn't pay for, and couldn't be done with frozen ground I explained to them and they didn't care and said they had to abide by the inspection report I requested the funds that I could and they told me it would take the same 3-bla bla blaIt is now days later (Day 23), still no check in the mail I call to follow up and they tell me they have sold the loan I told them I was aware, but everything was requested before the sale of the loan, and the check was supposed to have been sent business days ago She tells me quite abruptly that the loan is sold and there isn't anything she can do, I'd need to contact the new servicer I asked her again about the check that was supposed to have been sent already She said that she has no record of it I was so upset that I was shaking I told her that my contractor is demaning payment and that he is threatening to put a lien on the property She says (smugly) that he signed a waiver and couldn't I responded (curtly) that the waiver was contengient on being paid in full, and that since they are withholding the remaining funds he hasn't been paid, so yes, he has every right Her response was that I need to take it up with the new company TWENTY THREE DAYS of being jerked around and LIED TO! Add in Christmas and the New Year, and that is over weeks! Absolutely unacceptable!
I called the new servicer My loan was sold as of Jan 1, it is now Jan and they still do not have all the information or funds for the loans from PHH! I explained what happened, and she tells me that she can see record of the dispursement, and that it was cancelled the next day for "Project must be 90% complete to request additional funds." She could also see the documents that I was sent and that they did in fact state 50%!
PHH is a dishonest company They do not abide by their own rules, and they change them whenever it suites them They will lie to you whenever is suites their interest They knew they were selling my loan before I made the requests for additional funds, and clearly had no intention of doing anything Instead they decided to keep the funds to earn additional interest on them They have profited from deceit and fraud They are among the worst companies I have ever worked with I am disappointed in the A+ rating that Revdex.com has given them with a 94% Negative review rating and over complaints
In mid-February I received a call from a PHH Mortgage representative offering to refinance my loan and get some extra cash At first I said no but then decided to hear him out He explained the process and I thought it sounded okay He pulled my wife and my credit and went over it He got to a couple items that were "chargeoffs" and I said to him "well that is the end of this coversation" He said "oh know...they are charged off and there is nothing to worry about" he then said we were pre-approved We have been with PHH for over years, never missed or have been late on any payment so I figured they were taking this into account He explained that when I lock in my interest rate they will need a credit card to pay for a home appraisal and that if I backed out for any reason or I did not qualify I would loose around $but not to worry unless I BACK OUT Long story short we went thru the entire process of paperwork and sending all into PHH They come back and pull a couple items from our credit report that their representative said were charge offs and "nothing to worry about" They wanted us to go to those companies to get proof If I did that it would open up the entire case again with the creditor!!! I truly believe that PHH pulls this crap to get your $with no intention of ever granting you a loan I have never even seen a copy of the home appraisal that I paid for
Worst customer service Can't answer anything about my loan nor be compassionate about not knowing a status of a mortgage payment My loan was transferred to another bank and I made my payment to PHH mortgage and they could not offer any information Super frustrating when you have no say in the lender of your mortgage and having to deal with a dated company that has no online services and the customer service representative you are working with can't provide any information Unacceptable How do they have a B- rating?
PHH Mortgage approached me to refinance my mortgage and the following is a summary of all that went wrong during the refinance process and what I'm stuck with now with ZERO recourse (unless you count being transfered around the world to various call centers and superviosrs whose answer is, "I don't know and all I can do is read the screen.")
I was moved from person-to-person in this prcoess and NEVER had a consistant person to contact with questions or concernsDuring the refinance process an employee emphatically told me two pieces of information regarding both escrow of taxes and flood insurance in regards to my loan He was either explicitly lying or poorly trained as both of HIS MISTAKES cost me almost $1,extra!
I received my pay stubs for next year and the mortgage amount that they want is NOT the mortgage amount l agreed to on the refinance When I called I was transfered multiple times with NO ONE ABLE TO ANSWER MY QUESTIONS! I spoke with two customer service agents and two supervisors in two seperate departments and NONE of them could answer my questionsHOW DOES PHH HAVE AN A+ RATING?! I HAVE BEEN TAKEN ADVANTAGE OF AND HAVE NO RECOURSE!