J & J Powersports

Review: Purchased a used Jetski had the shop look at before spending more money on refurbing . Was told everything was great charged 700 for carb rebuilding, battery etc. get bike back noticed muffler straps where not secure told [redacted] ( owner) he said sorry. Took bike out Memorial Day ran good then shut off after a few min. Etc etc took back to [redacted] they' said the compression was bad never got the initial compression specs until yesterday. (Not on my bill) took bike to another repairer not a great repair on exhaust and motor is believed to be bad prior to [redacted] said he could have never known that the motor was bad. Don't believe him had multiple mechanics look at bike have photos of improper repair of components. Since I have been there I have had to purchase and install a new motor and have work performed by [redacted] redone. Will never go back!! Feeling misled.

Thank youDesired Settlement: Would like some compensation from the repairs that was performed.

Business

Response:

Dear Revdex.com,

[redacted] brought in a 99 YA XL700 on 4/5/14. We

looked over the ski and performed a compression test. These numbers are

recorded on his shop R.O. as Cylinder #1 140 / Cylinder #2 145 as these

readings are within 10% cylinder to cylinder, close to the readings of a newer

engine and there were only other minor concerns, the engine was deemed good. Repairs

to craft began with his approval.

Many engines that

sit for a period of time develop stuck rings and other problems from improper

storage. They produce good compression numbers until the cylinder wears and

because the rings won’t move, they are then unable to seal to the cylinder

walls. Engines ran previously with dirty carburetors can develop a lean situation

causing a 4 corner seizure. This is because the cylinder gets too hot causing

the piston to expand beyond its clearance sticking the rings and damaging these

components.

[redacted] was

cautioned by the tech not to invest any further money into his machine until he

was sure that any issue like this would not occur. [redacted] didn’t take this

advice. Instead he did a nice job fixing up this machine, painting and

replacing upholstery but never took the time to verify the mechanical longevity

of the machine. He fixed it up more then rode it. By his own account the

machine ran good. If it ran good for him, then it ran good for us when it left

our shop.

We are good mechanics however, we are not good enough to make

something run for a few hours then

fail. We have no way to crawl inside of an

engine and inspect every piece. All we

can do is work with what we see then counsel the consumer with that knowledge

and our previous experience.

[redacted] returned

with a complaint of the engine stalling on 6/07/14; this is over a month later.

Not a few hours. We performed a compression test. The test showed a significant

drop from the previous test. [redacted] was called and the condition was

explained. He deemed not to have any teardown or estimate completed. He arrived

to pick-up his machine and refused to pay us for our testing. His machine was

released to him “NO CHARGE”.

[redacted] then called.

He spoke with me stating his craft needed a new engine. I asked how he was sure

that the whole engine needed replacement and not just the top end rebuilt. Most

Yamahas have a very durable bottom ends and if the rings had gotten stuck from

sitting or there was another cause maybe we could save him some money. He just

continued to voice his displeasure and refused to bring the machine back to us.

This is where the conversations ended.

We work on hundreds

of PWC’s every year. We see this same thing happen every season, although many

more times we are able to give the consumer a reliable craft that will last

them for many more years with the proper maintenance. We will continue with

this philosophy as more often than not the results are positive.

Sincerely,

Consumer

Response: