J & J Pest Control

Complaint: [redacted] I am rejecting this response because: [redacted] are misrepresenting key facts #- they know very well that the original technician they sent out to install the under the garage door seal didn't finish the job there were huge, gaping holes for the rats to get in and only when I had to call them about it several months later did they send the guy back out They admitted to me on the phone that the technician "forgot the seal those huge gaps" and they then finished the job So, after paying a substantial amount for the "rat-proof garage door seal (which I paid ON TIME), it was months before the actual gaps were closed I believe that this gap in time significantly increased the rat population I paid them to plug all the places the rats could get in, and this clearly didn't happen until I forced them to come back and fix their shoddy work.#- They are completely lying about offering to work with me on this when I called a week ago I was told immediately that they had marked my file "Do not Service" within minutes of my recent call I had NO opportunity to work something out at all That is the main reason I contacted the Revdex.com, they are not willing to discuss this with me.I am not arguing that the year warranty isn't expired and that they should come fix the issue for freeI am arguing that I still have a major infestation and the huge gaps around the bottom of the garage door seal that I bought from them contributed to this Especially since they admitted to me that their tech had simply forgotten to finish the work appropriately Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The business isn't offering anything for my inconvenience and the fact that they wouldn't service my account any more and I had to initiate this claim with Revdex.com Regards, [redacted]

J & J Pest Control is top notch Jamie has inspected and treated dozens of homes for me over the past few years He is very professional and his pricing has been better than any other we have tried I would not hesitate to recommend this company to anyone!!!

We gave Mr*** a written quote (see the first attachment) for rodent enclosures in July We performed the work and had a garage door professional come out to replace the seals We performed the work August and performed the trap checks as per our agreement. At
that time we suggested rodent bait stations be installed around the house, he declined the stations that would have knocked down the population of rats around the house. All was fine.April we received a call that rats were back in the houseWe found that the rats had eaten through an ac "duct" line and gotten right into the walls (see second attachment). The yellow foam, is not our work. We agreed on a price and trapped the rats out of the house once again and we fixed this at no cost with metal tape. We were not paid for this nor did we hear back from Mr*** until we contacted him for the past due October 2016. That's when he complained that rats were still getting into the garage and we said we didn't perform the enclosures properly. We found that the garage door seal had shrunk a bit on the corners and corrected the problem. Mr*** demanded a discount for the rat trapping that he still owed from the April and we gave him off. He paid November 14th after sending me an email that the tenants said the gaps at the garage corners had indeed been fixed and he would pay us for work that was done months prior to this new complaint. We have heard nothing from him since then until a couple of days ago (I just found out he had called in) He was very rude to my CSR (she was unaware of the background on this account) She told him that the enclosures were out of warranty. He wanted us to come out fix whatever was wrong for free. She told him that we were happy to come out and take a look at the house but the original enclosures were out of warranty. He told her that the house has continued to have rats. This is not what his previous tenants told us when we checked in with them after our garage enclosures. If the house has had rats the whole time I'm quite certain we would have heard about it sooner than now.We were happy to take care of the gaps on the garage last year but we have a one year warranty on our enclosures. If there are new gaps at the garage they are covered until November 8, 2017. The rest of the house is not covered for rodents anymore. We do not know if one of our enclosures failed. They were fine Nov when we checked the house. If rats have chewed a new hole, we cannot be responsible for this. If one of our enclosures failed, I'm happy to take a look and repair it even though the warranty has expired on the rest of the house by almost months. If we repair an enclosure of ours that has failed for free - it will not have a year warranty.Perhaps Mr*** could ask for me (as he has always done in the past, and he has my email address) the General Manager and we could discuss this Thank you so much

J & J Pest Control is top notch. Jamie has inspected and treated dozens of homes for me over the past few years. He is very professional and his pricing has been better than any other we have tried. I would not hesitate to recommend this company to anyone!!!

Complaint: [redacted]
I am rejecting this response because: The business isn't offering anything for my inconvenience and the fact that they wouldn't service my account any more and I had to initiate this claim with Revdex.com.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] are misrepresenting 2 key facts.  #1 - they know very well that the original technician they sent out to install the under the garage door seal didn't finish the job.  there were huge, gaping holes for the rats to get in and only when I had to call them about it several months later did they send the guy back out.  They admitted to me on the phone that the technician "forgot the seal those huge gaps" and they then finished the job.  So, after paying a substantial amount for the "rat-proof garage door seal (which I paid ON TIME), it was months before the actual gaps were closed.  I believe that this gap in time significantly increased the rat population.  I paid them to plug all the places the rats could get in, and this clearly didn't happen until I forced them to come back and fix their shoddy work.#2 - They are completely lying about offering to work with me on this when I called a week ago.  I was told immediately that they had marked my file "Do not Service" within minutes of my recent call.  I had NO opportunity to work something out at all.   That is the main reason I contacted the Revdex.com, they are not willing to discuss this with me.I am not arguing that the 1 year warranty isn't expired and that they should come fix the issue for free. I am arguing that I still have a major infestation and the huge gaps around the bottom of the garage door seal that I bought from them contributed to this.  Especially since they admitted to me that their tech had simply forgotten to finish the work appropriately. 
Regards,
[redacted]

A picture of one of the 2,  1/2" gaps that was at the corner of the garage.  As you can see rom picture 3741 they have been repaired.  At the time of repair last November 8th the house did not have any rodent activity per the tenants that were living there.  If they had, we would have trapped for free.  The gaps were not forgotten and what I actually said was (prior to us going out)  "I guess Sean must have forgotten those holes but that's not like him).  After we were there we discovered that the seal had shrunk a bit and caused the gaps.  Again, we were not notified about the gaps until we asked Mr. [redacted] to pay for the trapping that was preformed in April 2016.  At that time rats had chewed into another area and we enclosed it for free.  Mr. [redacted] still refused the bait stations that we suggested to knock down the rat population around the house.  It's evident that there is a significant population living around his area which I believe is the reason for the continued rodent outbreaks.  Again, there were no rats in the house November 8, 2016.  All of our enclosures were intact and the tenants reported no issues.  While we have the right to refuse service to anyone the account was actually marked - "do not service let [redacted] handle this account".  I believe the CSR was rattled and just didn't read the rest of it to Mr. [redacted].  I would have gone out and checked our enclosures just as I did in November - the house was out of warranty at that time as well.  The CSR never even told me that he had called until we received the Revdex.com complaint.  She has been reprimanded for this.  While the gaps were large enough for a rodent to access, they were not HUGE nor were they being accessed November 2016.

Review: they did termite service on april 24,2013,they cut sprinkler system electric wire,now my sprinkler automatic system does not work.I called them to send someone who knows about sprinkler they sent an electrian how is not familiar with the sprinkler .he is a friend of the company.he rewired the broken wire to the controller instead of the wires in the ground(that where the original wire goes) after he was done the automatic system still does not work,also I cant set the time on controller,and it says rain sensor is off,and an error message on controller sceen,I took photos of the wire and controller.he caused more problems.I called j and j pest control manager several times her name is [redacted] ,left her messages she does not return my calls,they keep telling me she is busy or out.I am concerned of fire hazzard,I nupluged the system.j and j are giving me the run around.Desired Settlement: they need to send a person how is familiar with sprinkler not one of their ungualified friends to repair sprinkler.I left the manager ([redacted]) a name and phone number of a spinkler company how I talked to and they said the electrian did not know the proper repair,and they can fix the problem,but j and j pest control did not call them.

Business

Response:

We actually responded to this complaint over a week ago but for some reason you did not receive it. I have copied and pasted it here.

April 13, 2013 [redacted] (our termite technician) gave [redacted] a quote for a partial termite treatment. At that time he was given the state required

document (see sam disclosure attached) outlining our policies, warranty, damage

responsibility etc. In addition to the

document [redacted] was also told verbally that we would not be responsible for any

damage to sprinkler systems, electrical lines, water pipes etc.

[redacted] called in and set the appointment for the treatment on

April 24, 2013. [redacted] went out and

during the trenching (digging a trench around the house) the electrical cable

from the rain sensor guage was cut.

[redacted] pointed this out to Ms. [redacted] who appeared not to be

concerned. [redacted] finished the treatment received payment and we thought the

incident was over.

[redacted] called and left a message on voicemail on Saturday April 27, 2013 demanding that we

repair the wire as his entire sprinkler system was not working.

Before I could speak to my technician to see what had

happened, [redacted] called back on Monday April, 29, 2013, I spoke with him and

explained that per the disclosure we were not responsible for the wire. This is

clearly stated in our disclosure as there's no way we can see underground to

avoid such wires. He became very

agitated and stated that he had not read the document when he approved the

treatment and since he had not read the document we were responsible. As you can clearly see there is no small

print on this document but is in State mandated 8 point or higher size.

I called the owner of our company to see what she wanted to

do and she decided that even though we held no responsibility, we wanted to try

and make him happy and called an electrician that had experience with sprinkler

systems. [redacted]

when out (I think the 7th or 8th of May- I haven't received an invoice yet) and

spent several hours there and had the sprinkler working when he left. In fact, [redacted] called me and told me that the

sprinkler was working. The electrician

actually replaced the rain sensor wire with an approved outdoor wire and fixed

a couple of other things like an incorrectly placed wire (see attachment [redacted]

Residence - Sprinkler System) that could have been a fire hazard.

May 9, 2013 [redacted] calls back and starts threatening us with

lawsuits and going to the Revdex.com etc. because his sprinkler system wasn't working

right. I explained that the owner had

been out sick for a week and would be back on May 13, 2013 and we would talk

about it then.

[redacted] took [redacted]'s call on May 13, 2013 and explained

that we were not willing to do anything else to help him with his sprinkler

issue. I followed up with an email (see

sam email.docx attached) stating our

position.

We believe we have gone

above and beyond our responsibility to try and accommodate Mr. [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

there is a lot of

inacuraccy with j&j pest response.first the treatment was a complete

exterior treatment not partial,I paid$806.46.I was never told verbally that

they are not responsible for damages to my property ,otherwise I would

have not done the job.the only thing the termite lady explained was a

sketch of the slab treatment.the disclosure statment was never explained to me

never been sigined by me or noticed by me until j&j

mentioned after I called about the spinkler damade after the damage to

property,they intentially hid it from me thats why I did not see or sign(it is

very clear I did not sign, let them present it ,that I signed).After their

electrian left I came home and saw that the grass was wet,I thought the

sprinkler is working properly,I called their manager and thanked her.but when i

tried to set the auto start system I notced that the clock cant be set and

their is an error code on controller,the system works manually which I do not

use ,I set auto to star at 2 AM for 7 mins. then I called j&j pest

control,they said the owner was out but they never called me back.I called the

court inquiring how to file a law suit,I was told to get the owner name not

just company name.I called and talked to [redacted](owner) I was trying

to solve it without court.she said they should have not send the electrian,she

got upset when I told her I filed with Revdex.com,I told her I was never told or

sigined or seen any doucument say you are not responsible for damage,she

said it does not matter and we are not going to repair anything.

Regards,