J & J Master Renovator

This complaint is based on the failure to perform desired work as agreed upon.
We hired J&J to replace our shower floor and during our estimate interview, we discussed replacing our shower glass due to the door sticking and we agreed that they should replace it with frameless glass. Also we discussed the problem with our toilet constantly running and they convinced us that replacing the toilet was our best option.

This along with installing handicap grab bars on both the tub wall and the toilet room and a towel bar on the wall.

Two last things were one, to rehang the shutter blown off during hurricane Irma and two, to repair the framing around the entrance to our attic above the garage.

So for slightly more than $2200 J&J agreed to do the following:

Replace the shower floor
Replace the shower glass
Replace the toilet
Install grab bars above the tub and in the toilet room
Install a towel bar
Rehang shutter
Repair frame around attic entrance

We gave J&J over $1100 to start. Our agreement was for us to pay half and then the remainder at the time the job was satisfactorily completed.

Somewhere along the line, J&J informed me that there was a leak in the wall behind the shower faucet and told me the valve needed to be replaced at the cost of $400 extra which I paid immediately. They cut a hole in the back wall to access the problem with the faucet 'leak' and we noticed that the hole in the wall could not have possibly given them access to where they stated the problem was. We decided that this 'leak' problem was a fabrication and they cut a hole in my wall for no reason and charged us $400 for doing so.

Then, J&J asked for an additional $600 to cover the cost of the glass (which in their words was 'very, very expensive') which again we paid. We had great confidence and trust in J&J based on the job they did painting our home some time ago.

When it came time for their shower glass team to come and install the glass, we noticed that the glass brought in for installation was a framed type...not a frameless which we were paying for. We waited over a week to get this glass. J&J informed us that the frameless glass would not be available for another 8 days. (It ended up being 10 more days).

So...to recap, we had paid J&J $2200 for a job that was going to cost me $2200 and the job was not even near completion. We were without our shower for 20 days (when they had said it would be no more than a week).

When J&J claimed they had finished, we inspected the glass....it was a wonderful job. The toilet was the cheapest toilet offered at ***, but we were satisfied. The towel bar was installed - good. The two handicap grab bars was installed, but the first day I took a bath, I attempted to use that to get to my feet and it came loose from the wall, causing me to fall back into the tub and banging my head and right elbow.

The shutter was rehung satisfactorily and the frame around the attic entrance had to be redone because it was not fixed properly. The hole that was cut into my toilet room wall was resurfaced, but the color does not match the rest of that room. As well as the grab bar above the tub, J&J removed it, and resurfaced the resulting holes, but the wall color at that spot is different from the rest of the room.

Now, our biggest complaint is the shower floor. The ONE thing that we invited J&J into our home to fix. The job was the most unprofessional job I have ever seen. It was so bad that we have decided to not use J&J again in the future. I have gotten an estimate from another contractor who will repair the damage done to our shower floor for $650.

This company and the owner is extremely dishonest don't care what they promised.
Job never finished now they don't answer my call.

On June 22nd they started and they were done by 28rh of same month.
I had this small shower room need to fix because it's been leaking little. It was free estimate so I talke to Jose the owner.
He says he can fix the problem and remodel and make it look bland new for $6550 if they have that much time.
After I sign the paper he tried to add more jobs on the original.
I told him no but he said he has just order better and taller parts plus painting so he needs another 1300.
I told him I signed for only what I agreed then he said he has just placed order this expensive better taller parts for $800. I started to feel suspicious but he told me he will do it just like it's his own house and he will give $500 painting job for free he offer which I really didn't need .
I had this $350 coupon so the job was $6550+$800-$350=$7000 done by 6/28. They asked me for the down payment of $3250 up front and the rest was when it's all done so I payed for the first half.
They are usually two people and worked average 4hours for 5 days. I go check time To time how the job going.
After second day finish they told me to pay another $2000.
I had a lot of things in my head but I just payed and hoped for that they will do good job.
Around 3rd days things started to look very clear that they are not really good guys.
Almost everything they do is unprofessional and cheap job.
Every time I asked them to do it better they told me it's not done and when it's finish it will all look beautiful.
On 28th the last day glass door was installed and they told me it's all done.
It didn't look it's finished because there are so much space around glass door if they didn't seal all water will make bathroom floor wet .
Their response was that I would not know until I really take showers. It might look like there are space but when the stuff they put dry everything will perfect.
If anything customer not satisfied they will come right away and fix so they need payment.
They told me how important to keep the deadline and they somehow manage so that they deserve to get payed.
I read all reviews and there is no negative so I trusted that they will in the end complete it.
They adviced to wait 36-48hours before taking shower.
And when I took shower I had to stop right away because it was like I took shower with door left opened.
I called them to come to fix right away but they couldn't come for a while. In the mean time I use a lot of towel and tried to take shower but a lot of towel is never good enough.
From that water bathroom floor is wet and I see floor wooden wall is starting to rot.
My family and I can't use shower room for awhile for that reason. Last couple of weeks I really tried to have them fix. They showed up three times ,each time they come like 7hours late,has not yet figured out how to do it.
I have been trying to give all my free time so they can fix but they don't seem like they understand .
It is so wrong that they have A+rating

High Quality, Personalized Service, Expert Advice, Impeccable Work Ethic, and Affordable Prices.

This sums up my very pleasant experience with J & J Master Renovators. I have dealt with many contractors before and I usually encountered empty promises and unmet deadlines. Not with Jose!
From the moment he came in for an estimate, I felt comfortable with the level of detail and expert advice he offered.

Jose is not your average contractor, he has the vision of an architect and the passion of a designer. He gave me valuable suggestions about how to handle my garage/ home office conversion project.

As part of our project, he suggested making custom cabinets and drawers for my home office, instead of having to buy them from the store. He also suggested creating a warm and comfortable environment while still making it functional for working in it. Jose handled everything from A to Z. He took care of the electrical, framing of the new walls, the new tile installation, the painting, the garage door panels, that he upgraded to have four windows to provide ample natural light. He literally transformed my work space to a modern work of art. Just to give you a taste of Jose's designer instinct, He made a custom desk for me using the highest quality granite and wood. Jose innovated the desk to have wheels so that I didn't have to position myself in only one spot. It was a genius idea.

It is important to mention that his crew works extremely fast and very clean. Our house was spotless at the end of the work day, even though they knew they were coming back. Jose literally showed up every day until the remodel was complete. I have never seen this level of commitment from any contractor ever.

Did I mention the affordable prices? What is quoted is what you pay, plus some extras here and there.

Easily, the most reliable, affordable, and professional contractor I have ever had the joy of dealing with. He has become a part of the family.
I would highly recommend J & J Master Renovators and I'm looking forward to our next project.
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The owner is a vey intelligent man but need to revise contract document, stay on schedule, and improve communication skills.

Jose was great from the beginning and throughout the whole project! He is very detailed and honest. He and his team do excellent work. I would recommend J & J Master Renovator to anyone. We will definitely work with Jose again!

I highly recommend this company. I met the owner, Jose, at a clay tile supplier as I couldn't find anyone to repair my tile roof. I could not find a roofer that would even call me back, he overhead me talking to the store salesman and he came over to me and said 'I will help you and I can come to your house today'. Jose came to my home the very same day and made the repairs to my roof the very next day. He is very experienced and a very honest and genuine person. After he completed my roof repairs, I had him complete additional work and he has done an outstanding job on those projects as well.

I had a great experience working with Jose and his company. I had new wood floors installed in my living, dining, and master bedroom. I also had new carpet installed in a second and third bedroom. Jose gave me a reasonable price for the work which included removal of the carpet that previously covered the floors. He was able to perform the work around my work schedule and was also able to take care of some extra improvements I needed done. I would highly recommend this company to anyone. The work was done with the utmost professionalism and on budget. Being this was my first time working with a contractor, I was truly appreciative to avoid some of the horror stories my friends had shared with me about other companies. I will definitely be using J & J for any future projects in my new home.