J & J Body Shop, Inc

this matter was not on j&j the part is not a warranted part from *** the terms of the warranty was given to the customer stating all parts are warranted to ford,s warranty how ever we have ordered her a new one per *** who was the company deniying her the warranty they are going to
buy her a new part with the understanding of no warranty

Review: On 12/2011 J & J Body Shop repaired the back panel of my [redacted]. They told me at the time I brought the truck into the shop the damage was due to a [redacted] defect and that they had repaired many of those back panels on Ford's behalf. The repair was set up through my insurance company [redacted] has something called an Auto Repair Xpress Service, meaning if you have you vehicle repaired through this service the repair will be covered through the life time ownership of the vehicle. Well, the crack in the back panel happened again last month and J & J Body Shop refuses to repair the panel stating it's not their fault it is a [redacted] defect. Well, they knew it was a [redacted] defect the first time but they made the repairs and put a GUARANTEED WARRENTY on the repairs. This is unethical business practices and J & J Body Shop should lose their accreditation with the Revdex.com.Desired Settlement: I WANT MY BACK PANEL FIXED !!!

Business

Response:

this matter was not on j&j the part is not a warranted part from [redacted] the terms of the warranty was given to the customer stating all parts are warranted to ford,s warranty . how ever we have ordered her a new one per [redacted] who was the company deniying her the warranty . they are going to buy her a new part with the understanding of no warranty