J D Vigil Heating and Air Conditioning Inc

Technician [redacted] was professional and effecient in performing our annual A/C and heating preventive maintenance. He explained what he did and answered all my questions. Thanks [redacted] & [redacted]. [redacted], long time customet.

On the morning Saturday, Dec 7th, 2013 our home heater had stopped working. I called J D Vigil Heating & Air Conditioning for help and a technician named [redacted] was sent. After diagnosing the furnace [redacted] stated the problem was a bad Inducer motor and would cost $973.00 to repair. At this time he suggested we may want to consider replacing the furnace instead of spending almost $1000 on a 25 year old furnace. We gave [redacted] a check for $86.50 and he was going to get somebody from his office to give us an estimate Monday on replacing the furnace. At this time we had no heat and the outside temperature was in the single digits.The next day we told my oldest son who had returned from a business trip the evening of Dec 7th about our problem. By this time the temperature in the house was about 50 degrees. He looked at the furnace and discovered the fresh air intake for the furnace was clogged with snow. After clearing the blockage and reassembling the furnace that [redacted] had left disassembled the furnace was operational and has been operational since.Monday, Dec 9th my wife called [redacted] and asked that the check she had given him be returned as he had misdiagnosed the problem and had done nothing but leave us without heat. After [redacted] never returned her call, my wife tried several times to call the business owner and again her calls were never returned.My son researched the cost of an Inducer motor and found prices from $40 to $150 for the motor itself.We feel because of our advanced age and the low temperatures we were taken advantage of. If our son had not looked into the problem when he did we would have been replacing our furnace on the recommendation of [redacted] when the real problem was snow blocking the air intake.