J B Auto & Truck Service

Initial Business Response / [redacted] (1000, 7, 2015/06/15) */ Everything the consumer is stating is not correctHe brought his truck in, saying it was smoking whiteThis means it is water and possibly had a cracked head, head gasket, or bothThe only way I could determine this would be to disassemble the motorHe left his car and his keys and said go aheadWe disassembled it and found the heads were crackedHe came in and we let him know this as well as the fact that he needed a water pump, thermostat, and spark plugsHe agreedWe finished the job and he told us he didn't have money and asked what to doWe let him know we take credit cards and he said he didn't have any and would sell his four wheelerHe then started badmouthing our companyHe did write us a check that did clear and I have not heard from him sinceHe wanted a discount and offered to remove his reviews in return, we declined

Initial Business Response /* (1000, 7, 2015/06/15) */
Everything the consumer is stating is not correct. He brought his truck in, saying it was smoking white. This means it is water and possibly had a cracked head, head gasket, or both. The only way I could determine this would be to disassemble...

the motor. He left his car and his keys and said go ahead. We disassembled it and found the heads were cracked. He came in and we let him know this as well as the fact that he needed a water pump, thermostat, and spark plugs. He agreed. We finished the job and he told us he didn't have money and asked what to do. We let him know we take credit cards and he said he didn't have any and would sell his four wheeler. He then started badmouthing our company. He did write us a check that did clear and I have not heard from him since. He wanted a discount and offered to remove his reviews in return, we declined.