J and G Pac N Ship

February 4, 2016Thank you for sending the letter, Premier truly appreciates patients like [redacted] who take the time to let us how we can better serve themIt must have been extremely frustrating and distressing for [redacted] to learn that our Premier Urgent Care Site did not participate with her insurer and to be told by the collection agency that her credit would be affected.Please ask [redacted] to accept my sincere and unreserved apology for any distress or inconvenience she may have experienced trying to get this matter resolved.Please let [redacted] know that we have removed the $dollars from her account, that we have notified [redacted] to remove her from collections, and have asked Collection Center industries to remove immediately any comments, remarks that they have made that may have affected [redacted] 's credit reportalso reported the incident to our site Manager in Warminster, and to our Chief Operating Officer, Ian V [redacted] so that additional training can take place so that this does not happen again.I would like [redacted] to know once again how sorry we are that this happened.Please don't hesitate to have [redacted] contact me directly if she has any questions or concerns my contact information is listed below.Once again thank you for the letterWe really do appreciate patients who take the time to let us know when things aren't right.Sincerely,Margaret CDirector of Revenue Cycle

February 4, 2016Thank you for sending the letter, Premier truly appreciates patients like *** *** who take the time to let us how we can better serve themIt must have been extremely frustrating and distressing for ** *** to learn that our Premier Urgent Care Site did not participate with
her insurer and to be told by the collection agency that her credit would be affected.Please ask *** *** to accept my sincere and unreserved apology for any distress or inconvenience she may have experienced trying to get this matter resolved.Please let *** *** know that we have removed the $dollars from her account, that we have notified *** *** *** to remove her from collections, and have asked Collection Center industries to remove immediately any comments, remarks that they have made that may have affected *** ***'s credit reportalso reported the incident to our site Manager in Warminster, and to our Chief Operating Officer, Ian V*** so that additional training can take place so that this does not happen again.I would like *** *** to know once again how sorry we are that this happened.Please don't hesitate to have *** *** contact me directly if she has any questions or concerns my contact information is listed below.Once again thank you for the letterWe really do appreciate patients who take the time to let us know when things aren't right.Sincerely,Margaret CDirector of Revenue Cycle

Phone response - we have a signed contract, there was a $additional driver which he signed forWe will not refund, as the signed contract bears all

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]