J & A South Park Heating, Cooling & Plumbing

On 7/31/13, the residents at[redacted] had water pouring into their kitchen from waste water pipes from the bathtub upstairs. A claim was submitted on-line to a warranty policy held with [redacted] on 7/31 who assigned the claim to J&A. [redacted], the repairman from J&A looked at the situation on 8/2 but did not complete any work that day. On 8/5 he took down sections of the sagging drywall of kitchen ceiling. Above drywall is a wood ceiling & he said he couldnt do anything further until a 6 by 6 section was removed & he said J&A preferred not to do that work. We didnt understand this since warranty specified this would be a covered. J&A suggested we pay someone to cut that section out. So spoke to another [redacted] at the J&A office. He said they do cut through wood but dont like to do it. We told them we needed the work done & they should proceed to cut the wood as part of the warranty.[redacted] the repairman came back 8/7. He was very negative & rude & commented how they hate jobs from [redacted]. He hacked at sections of the wood instead of making clean cuts with a saw. He just pried the wood off splintering it & pulled boards away from the joist. He claimed that 2 holes were drilled in the drain hole tub fitting. When asked to see this fitting, he claimed he didnt have it. He said that we would be billed $425 for fitting & coupling to fix it. He also said he thought there was a toy in the pipe causing the back-up. [redacted] said that if there were still any problems, he would not be back to fix anything.On the evening of 8/7, we attempted to use the shower & the water did not drain out at all. On 8/8 water was observed dripping from the fitting that was replaced the night before. Then while using sink next to the tub, water poured out of 2 bathtub fittings.So after 3 visits, tub is not draining, piping is leaking, & ceiling is still tore apart.