iYogi, Inc.

Review: I was attempting to contact Norton Security systems, someone came on the phone and led me to believe that this company Iyogi was affiliated with Norton. I asked directly and was informed that they provide technical support for Norton customers. After being on the phone and doing an on-line chat. I was informed that specific services were provided which I found the next morning were not. I contacted Norton on-line this time and was informed that Iyogi was in no way affiliated with Norton, but a third party service provider. I explained my situation and the Tech at Norton provide all services Iyogi supposedly fixed. I have a copy of the chat from both Iyogi and Norton. I tried to contact Iyogi the following morning, when I told the representative that I wanted to file a complaint and requested a refund, I was put on hold and no one ever came back to the phone. After that call I was never able to get past the electronic greeting.I received an external hard drive from [redacted], I never opened the package, but returned it via USPS with tracking.

Product_Or_Service: removal of virus from computer

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund of all funds paid to Iyogi; a total of 481.07 which includes the external hard-drive that was returned.

Business

Response:

Dear Revdex.com,

Review: Debited twice from my account for services purchased. Sent them a copy of my statement highlighting both transactions and they still say they only took the money out once.Desired Settlement: Refund me my money

Business

Response:

Dear Revdex.com,

Review: I DONT know where to begin....I rep from the company called my mother, saying she was due a refund....my mother, who is 74 yrs of age, gave SOME info to her banking.... then they tapped into her computer and took it over....its been a few weeks of HELL with these people demanding more money, evening asking my mother to go to twestern union to wire money ASAP to INDIA...thank goodness the people at western union did NOT adhre to my mothers request...next she told the people at iyogi and they said to go to another western union....are you serious? so today I told my mom to pull the plug on all communications with iyogi.netDesired Settlement: to end this kind of company.....

Business

Response:

Dear Revdex.com associate,

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we would like to inform you that [redacted] (the customer) has been our customer for more than three years now. We have maintained a very healthy relationship with her. We have helped her numerous times whenever she called in with regards to a computer problem.

It seems like someone (probably a competitor) is trying to call her and gain undue access to her computer. Someone is definitely trying to misrepresent themselves as iYogi and thus trying to access her information. We have had a few incidents of this sort in the past so we strongly advise [redacted] to not to give any sort of access to anyone who calls her. We at iYogi don’t call customers. We work 24 hours a day just to receive calls. Please call us back on our Customer Service number [redacted] or email us at [redacted] if you need any further clarification on this.

This is a matter of grave concern to us as well as it’s our name as a business which is getting defamed here. We will be investigating this in the best way we could.

We have emailed [redacted] all the details we could and the numbers she can call if they feel anything suspicious again. We hope to serve her again in the future however we thank her and [redacted] for bringing this thing into our notice.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not wish to contact them, nor does my mother.

Worst service I have ever seen. I purchashedd a new computer and I had a hard time installing my virus protection I searched online and found yogi online. When I got hooked up with the tech not only was my computer running 10x slow they asked me to pay 149.00 to fix an issue they they caused

Review: they sent me windows 8.1 which I DID NOT at any time order. did not even know anything til they removed 169.99 fromn my bank account.Desired Settlement: pay me all monies I am out becuase of this deception

Business

Response:

Dear [redacted],Thank you for notifying us of this complaint. With regards to this case we would like to inform you that we have already performed a thorough investigation and audited the sales call. The customer had contacted us on 12/*/2014 with regards to a virus issue on the computer. The tech was able to help her with the same and resolved the problem. The tech then suggested the customer to purchase the Windows 8.1 OS after checking her computer hardware and finding it fully compatible with the software. The customer was told about the features of Windows 8.1 and she readily agreed to buy it from us. The customer herself provided the mailing address in order for the product to be shipped to her place. She authorized and agreed to the terms and conditions of the payment after she entered her [redacted] credit card details on a secure website. Please make note that we were not to know about any of her personal details ( Mailing address and Credit card no etc) had she not provided us with the same. So the customer's claim of not knowing about the purchase and an unauthorized payment is completely false and unjustified.The customer called us back after a few days and wanted to return the product she purchased. We have gone ahead and respected her decision of cancellation and have informed her about the return procedure. An email regarding the same has already been sent to her. We will be refunding the amount ($169.99) as soon as we receive the product at our warehouse.ThanksRegards[redacted]iYogi

Review: One year ago, they sold me tech support for three computers for three years.

For a few months it was ok. I used the service twice which took hours but in the end, they got the problem fixed.

FOr the past six months, every time I use the service, they cannot fix my problem. I spend hours on the phone and they keep repeating themselves over and over and it doesn't work. There have been many different issues with their service and I just want a refund of the remaining two years of service.

I told them this three times and emailed them. They have not responded.Desired Settlement: Refund of unused service.

Business

Response:

Dear Revdex.com,

The customer had emailed us about the refund. Action has already been taken. The refund of the remaining amount has already been processed into the same card of the customer which she used at the time of paying. The money will get reflected in the next 5-7 business days.

Thank You

Regards

iYogi

Review: I have never had any dealings with Iyogi, yet on Aug [redacted], Iyogi called me ten times, leaving a single unintelligible message. I called the Iyogi number and explained that I have no Iyogi account, and wish no further contact. Though the representative said he would take care of it, I was called four more times, the last being at [redacted] my time. The next morning, I was called a single time, at [redacted].

Today, the [redacted] of Aug, I was called three times between 1230 and 1300. Once again I called Iyogi to request no further contact, and I followed up with an email to their customer service. Still, they have called four more times.Desired Settlement: I want no further contact from Iyogi.

Business

Response:

Dear Revdex.com,

The no mentioned by [redacted] belongs to one of our active customers namely [redacted]. He had some issues with his computer and that's why our techs were trying to reach out to him to get it fixed but somehow the call lands to [redacted]'s no. This is not a deliberate attempt to trouble anyone but we are just trying to help our registered customer.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Having been made aware that the number called is NOT that of their customer, Iyogi continues to call (three times early this morning starting at 0330 my time).

Iyogi may legitimately be trying to reach another individual but they will not be successful by continually calling the wrong number. Again, I request that this business stop calling me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

The needful has been done. [redacted] won't be receiving anymore calls from our end.

Thanks

iYogi

Review: I recently contacted IYOGI to have my home computer repaired. They sent a young man to my home and after checking the computer , he stated it needed a new hard drive. I asked him if every program would be restored after the hard drive was installed, the same as it was before. He said " of course, there won't be any change, you won't see any difference." I had no reason to use thos programs until today and when I tried to open them, they weren't there. My Word and Office Suite were gone as were my music playing and reording program and all the standard programs of Windows 7 and user installed programs . He had installed some very inferior programs to replace some of them, but they were very poor quality and unusable to me. I called the company and talked to customer service, explaining my problem. I asked him to replace the programs as they were prior to the repair as promised. He replied that they would replace the Word/Office but would not replace the windows version I had prior to repair or any other programs unless I agreed to a 1 year service contract at $179.95. When I said no he stated " That is not much money" When I refused to approve the contract he stated" Well ,I can't do anything for you then" I told him I was going to report him to the Revdex.com and hung up. He was very rude and unflexable and did not seem to care if I was satisfied or not.Desired Settlement: That the repair that I requested would be completed as promised, and that the software and programs I lost would be reinstalled completely, either by a refund of my payment or replacement of myprior version of windows, word/office and any other program removed.

Business

Response:

Dear Revdex.com,

We are sorry for any inconvenience caused to the customer. The customer had contacted one of our Customer Service representatives and asked for a refund of the amount she paid us. The refund formalities were completed from our end and the amount will get credited into the customer's account in the next few days.

Thanks

Regards

CS Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had multiple phone calls of people saying I had infections in my computer. I called the support number on my computer, which I thought was Mcaffee, but it was not. I spoke with this company instead. I let the company take over my computer and look through it, and he said he would do some trouble shootings on infections within my computer. When he was done going through my computer, he then told me the pricing of the computer protection he offered. All of the pricing was out of my price range and I can not afford this. I told him I would have to see if I could raise that sort of money to afford the services. I gave him my address before I got off the phone and I assume it's for him to send me something. I did not give him permission to trouble shoot through my computer.Desired Settlement: I do not want this company to bill me for anything. I want them to get out of my computer and leave me alone. I did not tell him to do the trouble shooting I told him I did not have the money.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. We would like to make this point clear that iYogi is one of the leading remote tech support providers in the world. We carry out our business in the most ethical way possible. We do not charge our customers without getting their authorization and we cannot access their computers without their approval. The customer was pitched for a subscription sale by the tech. She refused and hence the case was closed then and there. We respect the customer's decision and move on. Hope this clears any doubts that the customer had regarding us. She does not need to worry about anything.

Thanks

Regards

iYogi

Review: They could never fix computer, and every time I talked to them they wanted more money. Promises to fix and twice they miss represented what I had paid for. One time to put a program in to hinder hackers and on several occations about security. Next time I would talk to them they said the money was to fix something else. I t was hard to understand them on the phone. I uninstalled them, finally but I still get a pop up, which I can not get rid off. The last time I talked to them, they called , I thought I was talking to the one who would fix the computer and it ended up he was a sales person trying to get more money before I even told him the problem. I had someone call me and tell me if I joined the western union and give them money they would send me the money ,for what I had spent. I told them to forget it and to send me a check. I did complain about the constant money they always seemed to need on several occations. I think I spent about 549.97 over time. I was not interested in getting the money back. but I felt really used and duped. I just want them to get out of my computer! I am writing this complaint for other people so they won't get taken. I will never use an online service again. I will take my computer into a local shop to fix.Desired Settlement: get out of my computer for good. I want nothing to do with iyogi

Business

Response:

Dear Revdex.com,

We apologize for any inconvenience caused to the customer. The customer can uninstall the iYogi program from her computer. It's in the control panel tab. since the customer doesn't want us to assist her further , she can just uninstall the iYogi software and then restart the computer and it won't show up again. We will make sure that there is no contact made to the customer from our end. Requesting you to close the case.

Thanks

Regards

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My HP Laptop ( under warranty ) Display was not working and I [redacted] for HP Laptop Support. [redacted] results were a lot of searches giving out HP Technical Support Phone number ###-###-#### .

When you call the toll free the person answers and "Makes you believe" they are HP tech support. They ask details for product serial number , purchase store name, purchase date etc all the while pretending to be HP support.

Then they will pretend to give some instructions to diagnose the problem and then will tell me that My laptop display needs a technician visit to be fixed.

They then inform me Warranty dosent cover labor and the cost of the support will be $169.99 . ( but my credit card got charged a FOREGIN TRANSACTION FEE in additon to the $169.99 because the charge was from Netherlands and not USA. When I tell them I want to think about it and will call back in a couple of days, they will use all high pressure sales pitch to make me buy the service .

Now they inform me that I have to pay $76 more for the monitor screen to get it fixed.

I dont need a technician to come to my house to tell me I need to replace a monitor screen. I can take it to a local repair shop and get it fixed for $30.

This company is a scam. They are abusing [redacted] advertising to make us believe they are HP technical support.Desired Settlement: I intended to call HP support and I never intended to call or get support from iyogi. I want my money refunded back to my credit card.

Business

Response:

Dear Revdex.com,

Thank you for notifying us of this complaint. With regards to this case we have gone ahead and already refunded the complete amount the customer had paid us. The refund was processed yesterday i.e 03/**/14 . It takes about 5-7 working days for the money to get credited into the same account through which it was paid.

We apologize for any inconvenience caused.

Thanks

Regards

Active Response Team

iYogi

Review: I had I yogi Clean My Computer by this company ,They took a Payment of $ 300,00 I was sure They were a good Company days Later My Computer was running slow froze on me Pages all Mixed up so I called The geek squad and They told me my Computer was Been Hi Jacked By This company w/ the extra Things They added Geek squad Told me This company carried Virus and I did have over 20 of them Geek Fixed my Computer for $49.00 I want my $ 300.00 back and This company should NOT have The Revdex.com sign on it

Thanks [redacted]

Business

Response:

Dear Revdex.com,

Review: A year ago I purchased this company to assist with my computer problems. My service ended February [redacted] but they will not stop calling and harassing me. I need them to stop calling all hours of the day.

Business

Response:

Dear Revdex.com,

Review: My computer had a virus, I clicked on my Norton Anti Virus and iyogi popped up. I thought it was part of Norton, they sold me a contract, took control of my computer,cleaned it and seemed to fix it. Several days later big problems occured. I lost control of my computer. I would click on Google and some other browser or search engine would come up under the Google icon. I called iyogi again, they said I needed to buy Windows 8.1, that would fix everything. But it seemed like I had to buy something before they would assist me (honor the service contract I purchased from them). I got the Windows 8.1 and was unable to install it. I did'nt call because every call take several hours. My computer was infected several days later through a software they installed Malwarebytes, so I called. Again I was told I needed to buy a Genie antivirus to fix my problems. I declined and asked they just install the Windows 8.1 the sold me assuring me it was compatible, 7 hours later they were unable to install. They have ruined my computer and the Windows wont help. I've spent more than 14 hours with them for this damage. I just want to return the Windows for a refund, and have a reasonable rebate on my contract with them. I will buy a new computer. I dont think they should be allowed to be in business and prey on people this way.Desired Settlement: I would like to return the Windows8.1 for a full refund, and terminate my service contract with a reasonablly prorated refund. I will need to buy a new computer.

Business

Response:

Dear Revdex.com,

Review: The company continues to call us asking us to renew our service. I've told them not to call back, that we are not going to renew. After ignoring several calls from them, an individual called on 5/**, asking for my husband, [redacted]. I said he was not available, and if I could be of assistance. the woman laughed, said 'oh god', and hung up. At this point I feel like they are putting each other up to calling to see what the reaction will be. They have ALWAYS been rude and condescending when calling. I called the number back, and asked to speak with a supervisor. She put me on hold, came back and asked if I wanted to be put on the do not call list. I said "I want to speak with a supervisor'. Who knows who she transferred me to - but I explained what happened and told them to not call again, to put us on the do not call list. He agreed. I asked if he had my phone number and he said yes. We hung up. Today, we received yet ANOTHER call asking to renew. We said - why are you calling when we told you not to call again? They mumbled something about the do not call list and hung up. This is NOT professional behavior, and is not welcome. I can assure you that we will never contact this service for PC support again - and hope that HP will no longer do business with them!Desired Settlement: I want the superiors in the call center to know the poor practices of their staff, and that they are not doing the company any favors.

Business

Response:

Dear [redacted],

Thank you for notifying us of the complaint with the assigned ID [redacted]. We take any complaint with reference to our service or employees very seriously.

With regards to the complaint ID [redacted], we have investigated this case in detail from our end. We can confirm that our techs were at fault at certain incidents. We sincerely apologize to [redacted] for the inconvenience caused from our end. We at iYogi certainly don’t practice or encourage anything of this sort towards our valuable customer’s. We can rest assure you that we are dealing with this case and will take strict action as per our company policies. The customer’s details have already been added to the DNC list, so that will make sure that no call is being made to this number.

We thank you for keeping us informed on real customer issues through the Revdex.com.

Sincerely

Customer Service Team

iYogi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This company says they are [redacted], but they are NOT. They lied to me and gained access to my computer. They told me I had problems when I didnt and asked for money....

Fraud!!!!

Bought the Netgear Powerline 500 yesterday at [redacted]. Tried to get tech support on 800 number. Was hung up on 3 times,and when I did get someone, I could barely understand their accent. [redacted] I think. After losing connection with them 3 times and not wanting to go through the telephone out prompter again, and then getting someone on the phone who I can't even understands, I'm returning this product. I have lived in foreign countries and speak 2 languages. I pride myself on having a good ear for sounds and accents. These were just too laborious. I will probably think twice about purchasing a product from a company with such a poor tech support.

I have been with iYogi for about 5 years. I initially had a problem with my PC and stumbled across them on the internet; called and bought a one year subscription. The technician was able to resolve the issue. I have had other issues and used iYogi. iYogi is good for fixing most problems, but it is very time consuming on the phone. They are very high pressure sales type people and finally I told them to quit trying to sell me stuff. There has only been one problem they were unable to correct. For this issue I spent hours on the phone over three days. They were unable to fix the problem and I had to take my computer to the [redacted] store. [redacted] was able to resolve the problem but it even took [redacted] a couple days to resolve the issue. To sum it up from me:
1) If you are computer challenged and have numerous issues with your computer a one year subscription gives you unlimited support. For me it beats taking my desk top to a computer shop and being charged each time I bring it in, or paying for a service call to the house.
2) For most problems they are able to resolve the issue, however, it may be very time consuming.
3) Very high pressure sales. I had to tell a supervisor to tell his technicians to quit trying to sell me stuff, and they stopped.
4) As in everything, one technician is different from another. Sometimes you get a good one and other times not.

I-Yogi helps me stay Up and Running

Review: [redacted] with caller ID ###-###-#### called me and claimed my computer was sending spam. She directed me to log into my computer and she read a number to me that was associated with a CLSID number. I am on a do-not-call list. I called iYogi back based on the phone number on their website, ###-###-####. The supervisor there claimed they never make outgoing advertising calls to non-customers. I am not a customer of iYogi.Desired Settlement: Inform me if someone else was falsely representing themselves as iYogi or if they were violating their stated policies and laws regarding do-not-call lists.

Business

Response:

Dear Revdex.com,

We at iYogi DO NOT call back our customer, let alone the non customers. We don't share our customer details with anyone either. If anyone has called this person misrepresenting themselves as iYogi we request this person to send us the details( like name, phone no ) etc of the caller so that we can get it investigated. This is a serious threat to our business if anyone is calling people and falsely representing themselves as iYogi.

Thanks

Regards

Customer Service Team

iYogi