IWCO Direct

[redacted] Sent: Thursday, October 22, 3:PM To: drteam [redacted] Hello, My name is Dean L [redacted] and I run [redacted] marketing automation department, which issues marketing emails on behalf of BMC In investigating case [redacted] I discovered that my department has not sent *** [redacted] an email in over months I do see that he has visited [redacted] and unsubscribed several timesThat behavior indicates to me that someone, either a department or an individual, is using their/its personal email to send him emailsThis practice is against [redacted] policy I’m writing to you in hopes that [redacted] provided copies of the email he was sentBy obtaining copies of the offending emails, I can identify the group/individuals and order them/he/she to cease and desist Thanks for your help in resolving this issueDean L [redacted] Manager, Web Content Enablement Digital Enablement [redacted]

[redacted] Sent: Thursday, October 22, 2015 3:08 PM To: drteam
[redacted]   Hello, My name is Dean L[redacted] and I run [redacted] marketing automation department, which issues marketing emails on behalf of BMC.  In...

investigating case [redacted] I discovered that my department has not sent [redacted] an email in over 20 months.   I do see that he has visited [redacted] and unsubscribed several times. That behavior indicates to me that someone, either a department or an individual, is using their/its personal email to send him emails. This practice is against [redacted] policy.   I’m writing to you in hopes that [redacted] provided copies of the email he was sent. By obtaining copies of the offending emails, I can identify the group/individuals and order them/he/she to cease and desist.   Thanks for your help in resolving this issue. Dean L[redacted] Manager, Web Content Enablement Digital Enablement [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.