Ivy Exec Inc.

Review: Company automatically renewed account membership even though I have neither authorized such a renewal, nor availed of their services during the free access period. Have requested them to cancel charges and deactivate account immediately. Company policy on website mentions that charges will be refunded if cancelled within three days, and I have mailed them within 24 hours, but still waiting for a responseDesired Settlement: Refund the complete charges on the card.

Business

Response:

We have received a complaint from [redacted] who is a customer of IvyExec. [redacted] signed up for IvyExec services back in October **, 2013 using a referral code [redacted]. On 06.**.2014 her membership renewed and she was charged for the selected amount upon registration which is $166 (for 6 month of IvyExec "All Access" membership). [redacted] have contacted our customer service department on 06.**.2014 requesting a refund. We have proceed with deactivating the auto-renewal on her account to prevent any future charges and switching her account for Free Basic. We have also issued a FULL refund for the occurred charge of $166 that took place on 06.**.2014. Please find attached the confirmation receipt for the refund. Please let us know if there is any more information we can provide.

Thanks,