IVape NY, Corp.

Regarding complaint ID***,
Customer *** ***
purchased a *** *** tobacco vaporizer on November***, Please see
attachment #with credit card receipt/
itemized receipt, which clearly states
"all sales are final" and "no refunds or exchanges"There
is also a sign near the checkout which also states the same store policy
(please see attachment #2)The customer then returned the next day with a
broken product with no receiptwe advised him to contact the manufacturer to
use his year manufacturer warranty which comes with the productWe are an
authorized reseller and our products are 100% authentic purchased from *** *** ***You can contact them at ###-###-#### and speak with our sales representative
named *** *** (Direct line ###-###-####)If there is any further
information needed feel free to contact me at ***
Thank You,
*** ***

Review: I bought a tobacco vaporizer from this store on November [redacted] (there was no visible notice of "no refunds/exchanges in store) - I only learned of this when getting home and seeing the receipt. When I opened the package and tried to remove a mouthpiece to the vaporizer, the entire thing broke. I did NOT exert unreasonable force in removing the mouthpiece, I gently tried to remove it several times, an even with that, it still broke. I IMMEDIATELY called the store and they advised no refunds/exchanges, but invited me to come to the store to see if they could service the unit. I went the next day and was told flat out, no servicing of broken product, no refund, no exchange of any kind and that I had to call the manufacturer who he said, offers a warranty (there was no warranty in the box - tip #1 this is counterfeit product he is knowingly selling). I pointed this out to the clerk named [redacted], who started to act confused/nervous - he shrugged his shoulder and said "call them" - so I did. The manufacturer, [redacted] advised that the store was likely selling counterfeit product. [redacted] claimed he was an authorized dealer, but [redacted] can find no record of them being an authorized dealer. I compared [redacted]'s visual counterfeit guide to the bought piece and indeed, it lacks all the markings of legitimate product. I am beyond outraged that I spent $163 on a faulty product from a retailer who is likely selling counterfeit product with full knowledge.Desired Settlement: I just want my money back and ideally, if they are knowingly selling counterfeit product, I would like to see them lose their business license entirely.

Business

Response:

Regarding complaint ID[redacted],

Customer [redacted]

purchased a [redacted] tobacco vaporizer on November[redacted], 2014. Please see

attachment #1 with credit card receipt/ itemized receipt, which clearly states

"all sales are final" and "no refunds or exchanges". There

is also a sign near the checkout which also states the same store policy

(please see attachment #2). The customer then returned the next day with a

broken product with no receipt. we advised him to contact the manufacturer to

use his 1 year manufacturer warranty which comes with the product. We are an

authorized reseller and our products are 100% authentic purchased from [redacted]. You can contact them at ###-###-#### and speak with our sales representative

named [redacted] (Direct line ###-###-####). If there is any further

information needed feel free to contact me at [redacted].

Thank You,