iTouchless Housewares and Products

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: Customer Care Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @itouchless.net Dear Ms [redacted] , We sincerely respect and understand your concerns regarding your recent encounter with our Customer Service DepartmentWe are happy to discover that you have given us the valuable opportunity to redeem ourselves Please bear in mind that we love to accommodate our customers as much as possible, because without our customers, our company is worthlessIn regards to the telephones, there is no excuse as to why a representative did not folland return your message within hoursThough our lines may be tied up momentarily, we aim to provide our customers with an ideal solution immediately We notice that one of our representatives finally provided you with a resolution yesterdayWe would like to inform you that your replacement lid cover has been shipped, and your tracking number is: XXXXXXXXXXXXXXXThe replacement lid will arrive at: [redacted] XXXXX, under Mr [redacted] After this experience, I hope that you no longer feel disregardedOnce again, we respect you as a customer, and always want you to feel valuedWe are continually addressing behavior within our department that cause our customers to feel neglected Please do not hesitate to contact us with any further questions or concerns Thank you and we appreciate your patience Best Regards, Customer Care iTouchless Housewares & Products, Inc

Dear [redacted] Please know that we sympathize with your frustrationFrom my understanding, our Customer Care Representative maintained consistent communication with you, as it is our strict protocol to follwith our customers up to resolutionOur replacement period for trash cans is days and manufacturer's standard warranty policy is year, which is clearly indicated in your product's user manualUltimately, troubleshooting, though usually effective for our customers, was ineffectiveAfter years of deliberate design, we can confidently say that our circuit board is strategically positioned and sufficiently protected by the compartmentMoisture may have developed due to high temperature levels and humidity--our warranty does not cover damage from a customer's external environment, as those factors vary from environment to environment.The exclusive discount of 20%, in addition to the 10% website new account sidiscount, that we had offered you is not offered to all customersWe only offer a 10% discount that can only be applied to full unit purchases in addition to a one time 10% discount for customers that make a purchase on our website for the first timeWe apologize if there was any misunderstanding because our team member did not fully explain how the discounts work.In addition to the 20% discount that we had presented, exclusive to you, we provided a supplementary gift of an active carbon filter pack, which is valued at $We are not associated with [redacted] , as they maintain their competitiveness with their pricingWe believe that we have graciously provided you with the consistent communication and the appropriate level of care that all of our valued customers truly deserve.Best Regards,iTouchless customer care team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] commpany has made additional efforts beyond this, and sent replacement carbon filtersthis does not fully satisfy my request however it is the most the company will offer and it is not worth my time to pursue further Sincerely, [redacted]