ITA Truck Sales and Service NO Reviews (1)
ITA Truck Sales and Service NO Rating
Description: Truck Repair & Service
Address: 301 Hord Street, Harahan, Louisiana, United States, 70123
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Review: As a successful business owner/operator, we at [redacted] Hotel & Restaurant Supply understand and practice customer appreciation, not customer abuse. A recent horrible experience with ITA Truck Sales needed to be reported to hopefully stop further mistreatment of other unsuspecting customers. On April 2, 2014, we brought our truck into ITA Truck Sales to have the air conditioning fixed, an oil leak repaired and other preventative maintenance. Repairs were supposedly performed. I went out of town for business and returned a week later and was informed that the air conditioning still wasn't working and the oil leak was still present.We brought the truck back and had to lease a truck while further repairs were performed. Incurred yet another service fee. During discussions with the Service Manager, on what we view as poor performance on their employee's part, on the first trip in, the prior week, the Service Manager charged at me in a threatening manner, to such a degree that I was frightened for my safety. The General Manager had the same aggressive attitude and demeanor. They maintained the job was done properly the first time, BUT "other parts needed to be changed also."It is unfortunate when incompetence is punctuated with surliness and dis-honesty in the workplace.You can rest assured that [redacted] Hotel & Restaurant Supply will no longer patronize ITA Truck Sales, and suggest other potential customers with them to BE AWARE!!Respectfully,[redacted]Desired Settlement: I would like a refund for the Truck Rental since I had to bring my vehicle in a second time ($197.42). I would also like a refund for the first oil leak repair bill, since there was no such leak ($299.98). Total refund desired $497.40.
Consumer
Response:
At this time, I have not been contacted by ITA Truck Sales and Service NO regarding complaint ID [redacted].
Regards,