Isoldit Reviews (4)
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Isoldit Rating
Address: 5893 Kanan Road, Agoura Hills, California, United States, 91301
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www.isolditstore.com
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I am rejecting this response because: it it is not my problem that the company has been sold to another company
As a member of massage envy, and we have the written agreement that she signed with all of her initials agreeing to the terms, the policy stated that you have days from the time that you cancel your membership to redeem any of your unused massagesAs a courtesy I refunded of the
membership paymentsUnfortunately, the other payments were made to our prior franchisee who sold the company November 1st and is outside the day refund limitPlease let me know what other information you need! Thank you!
To whom it may concern,The first time we heard from *** *** was in February of She called saying she has been trying to cancel *** account since October of *** is still in his month membership term and can only cancel waysIf he moves more then miles away from a
Massage Envy location or if he has a Drnote stating her can no longer receive services (Please see the attached agreement that was signed by *** for details)I called *** on March 9th asking if he can call me back so we can get this situated and I have still not heard back from himWe also attempted to call him back in January and never heard back from then either (See attached screen shot for call notes)We try to work with our client as much as possible but if *** doesn't return our calls then there isn't much we can doHe needs to fill out a cancellation form and provide proof of relocation or a DrnoteAlso *** *** is not linked to this account in any way so she can not be the one to cancel the membershipWe need to speak to *** directly. Warm Regards,*** ***
I am rejecting this response because: it it is not my problem that the company has been sold to another company