Ismart

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Ive reached out to them numerous times. They did ask me to supply information about the cameras in my last correspondence with them. However, I was unwilling to supply the info because I'd already supplied it on Sept 23, in a similar email telling me they needed the camera info in order to provide support. That was the last chance I gave them. They never did anything with the info, never again contacted me, and never provided promised support. Therefore, I was not willing to take time out of my schedule to have that happen again. As I've said, I'd contacted them numerous times (via email and phone), given them numerous chances to provide support; I waited patiently. However, now that there's a complaint against them, they've decided they want to be helpful, and yet are attempting to paint themselves as cooperative. One only needs to look at various consumer messages on other websites to know they generally don't provide support for, and are not responsive to, consumers. I've already spoken with the vendor that sold me the cameras, and they are willing to take them back.

Review: I sent in a camera set which included 4 cameras that were upgraded by paying an extra fee and me returning my cameras after this the cameras still don't work I sent in my entire system with hard drive over 4 months ago and still no response when I call no one picks up lately and when they do they say we will call you back we spent close to 400 dollars in this system to get no response or anything we currently don't have product or refundDesired Settlement: I need my refund of system and hard drive or a working system no ones has called me in 4 months thanks

Review: Bought a 4 camera security system Nov 2014. One camera failed in Sept 2015 (within 1 year warranty period). Have contacted Ismart customer service three times via email and have been totally ignored.Desired Settlement: Replace, via fair exchange, one camera.

Business

Response:

Dear Revdex.com Services, This email is providing Revdex.com with a written response that our company solved the complaint (ID [redacted]) directly with the customer. · ID of complaint : [redacted]· Customer Information:[redacted] Our company has provided the customer a replacement product on Nov 23, 2015. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I've contacted this company several times looking for technical support and customer service. However, they've so far never returned a single phone call, and don't respond well to emails. Upon visiting the website at ismartzon, I discovered various links were bogus and misleading.Desired Settlement: That they acknowledge the issue I've been attempting to handle.

Business

Response:

We have reached out to the buyer by responding to his email. We are more than willing to help him to resolve his issues but he is not willing to disclose his purchase record information with us. We have procedures that must follow to confirm his purchase record and his available warranty status so that we can further help him with anything that he is having trouble with. We will send him another message in attempt to receive the information and help him in any way possible. Please contact us if you require more information. Thank you

Consumer

Response:

Ive reached out to them numerous times. They did ask me to supply information about the cameras in my last correspondence with them. However, I was unwilling to supply the info because I'd already supplied it on Sept 23, in a similar email telling me they needed the camera info in order to provide support. That was the last chance I gave them. They never did anything with the info, never again contacted me, and never provided promised support. Therefore, I was not willing to take time out of my schedule to have that happen again. As I've said, I'd contacted them numerous times (via email and phone), given them numerous chances to provide support; I waited patiently. However, now that there's a complaint against them, they've decided they want to be helpful, and yet are attempting to paint themselves as cooperative. One only needs to look at various consumer messages on other websites to know they generally don't provide support for, and are not responsive to, consumers. I've already spoken with the vendor that sold me the cameras, and they are willing to take them back.