Isle Of Capri Casino

Initial Business Response / [redacted] (1000, 11, 2015/11/03) */ We strive to provide an exceptional experience for each and every guestUnfortunately, when it comes to hotel rooms, we are unable to guarantee room amenities and ask guests for their room preferences with the hope of fulfilling these requestsIn this specific case, we only had a king room with a jacuzzi

We spoke to Mr [redacted] directly,and sent him several meal comps, we also did a follow up call to himMr [redacted] told us he did receive our letter and comps and was completely satisfied

Complaint: ***
I am rejecting this response because:
I have received a phone call and talked with someoneUntil her obligation is met I will not be satisfiedFurther more I want the Manager of the entire casino to contact me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our Player Development Manager reached out to the consumers and left a message.  We would like to speak with them and I will reach out to them.

We spoke to Mr. [redacted] directly,and sent him several meal comps, we also did a follow up call to him. Mr [redacted] told us he did receive our letter and comps and was completely satisfied .

Initial Business Response /* (1000, 11, 2015/11/03) */
We strive to provide an exceptional experience for each and every guest. Unfortunately, when it comes to hotel rooms, we are unable to guarantee room amenities and ask guests for their room preferences with the hope of fulfilling these...

requests. In this specific case, we only had a king room with a jacuzzi.