Islands Animal Clinic

February 24, 2015
 
[redacted]
 
[redacted] 
Dear[redacted],
 Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.
 
The account number [redacted] is for the [redacted] Program. The order was placed on our Web Site, on September 30, 2014.The introductory package was shipped on 9/30/14 and the [redacted] card ending in [redacted] was charged $4.99. The first subsequent shipment was shipped on 10/18/14 and the credit card was charged $19.94.The second subsequent shipment was shipped on 11/8/14 and the credit card was charged $19.94. The Third subsequent shipment was shipped on 1/15/15 and the credit card was charged $19.94. The fourth subsequent shipment was shipped on 2/5/15 and the credit card was charged $19.94.The fifth subsequent shipment was shipped on 2/17/15 and the credit card was charged $19.94.  A refund in the amount of $117.64 was credit to the card on file on 2/24/15.
 Please be assured that the account has been canceled, and no further shipments will be sent to the home.
 Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at [redacted], Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
[redacted]

July 17, 2014
[redacted]
[redacted] [redacted]
[redacted]
Dear [redacted]
Your correspondence with the Revdex.com has been
forwarded to my attention. I apologize for any misunderstanding and hope this
letter will help clarify the matter.
Account number [redacted] is for the [redacted] & His
Friends Program, the order was placed through the internet on March 5, 2014.The
introductory package was shipped on 3/6/14 and the credit card was charged
$8.94. The 1st subsequent shipment was shipped on 7/9/14 and the
credit card was charged $18.96. The credit card was refunded $18.96 on 7/11/14.
I have made sure that your account is canceled without any
balance. I appreciate that you noted the name of the telephone customer service
representative who was rude to you during your call. I have contacted his
manager and he will be spoken to and put on notice. It is important that our
customers receive quality service and I’m truly sorry that you did not receive
the high level of service we pride ourselves on providing.
Thank you for giving us the opportunity to respond to your
concern. If there is anything further we can do, please contact me toll- free
at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard
Time. I will be happy to assist you.
Sincerely,
[redacted]
[redacted]

March 11, 2015
 [redacted]
[redacted]
[redacted]
 
Dear [redacted],
Your correspondence with the Revdex.com office
has been forwarded to my attention. I apologize for any misunderstanding and
hope this letter will help clarify the matter.
The account number [redacted] is for the [redacted].
The order was placed on our Web Site, on January 25, 2015.The introductory
package was shipped on 1/26/15 and the [redacted] card ending in [redacted] was
charged $4.99. The first subsequent shipment was shipped on 2/13/15 and the
credit card was charged $19.94.The second subsequent shipment was shipped on 3/6/15
and the credit card was charged $19.94. A refund in the amount of $29.88 was
credit to the card on 3/11/15.
Please be assured that the account has been canceled, and no
further shipments will be sent to the home.
 Thank you for giving
us the opportunity to respond to your concern. If there is anything further I
can do, please contact me toll- free at 1-866-984-0188, Monday – Friday, 8:00
a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
[redacted]
[redacted]