Isis Keepsake Jewelry

Review: I have been dealing with Karen L[redacted] of Isis Keepsake Jewelry for 3 years now. This has all been in effort to have one necklace and a set of cuff links made out of my wedding flowers. Upon most recent discussion with her, I had received necklace bead and cuff links, both of which required repair, as they were poorly made. She agreed to have me send them back, she would repair them, and return them to me. I returned them to her, at my own cost, and she has not returned phone calls or emails for 2 months. She has cashed my check for payment, and she now also has possession of the jewelry.Desired Settlement: If she is unable to complete my order and return the Necklace and Cuff links to me, I would like to have the beads, which are already made, returned to me, so that I may go elsewhere for completion. I would like my money refunded fully.

Review: I sent flowers from my father's funeral to be made into a pendant with necklace. I sent a check as payment. My check was cashed and I have yet to receive my necklace. I have tried contacting business by phone and received a voicemail. I have contacted this business by email daily pleading for my money and flowers to be returned to me. The flowers and check were sent at the end of September. My mother also sent a check and flowers and has not received her money back or her necklace. She has gone through so much at the loss of my father and I am pleading for help with this matter.Desired Settlement: I would like to either have the necklace or the return of my money and flowers. I would also like my mother's necklace or refund of her money and flowers.

Consumer

Response:

I personally sent Isis a check for 101.00 and funeral flowers. My mother also sent them 101.00 and funeral flowers. These were separate transactions. Therefore, there were two checks cashed and no items received by my mother or I. We both have not received reimbursement of our money or the flowers returned to us.

Consumer

Response:

At this time, I have not been contacted by Isis Keepsake Jewelry regarding complaint ID [redacted].The company has blocked our phone number from theirs so we can no longer contact her.Sincerely,[redacted]

Review: I ordered a bracket for my mother. The roses were from her brothers funeral. They are irreplaceable. After 3 months, I still have not received my order. I also cannot get in contact with anyone to get my money back. They company charged my credit card for the bracelet I did not receive.Desired Settlement: I would like a refund and my rose petals back so I can take my business elsewhere and get my mother this irreplaceable bracelet in memory of her late brother.

Consumer

Response:

At this time, I have not been contacted by Isis Keepsake Jewelry regarding complaint ID [redacted].Sincerely,[redacted]