IROW

IROW website claims: “Operating under the exacting principles of honesty, integrity and quality.”
REALITY CHECK:
The owner of this company intimidated a 13 year-old boy, calling him a ‘fg’ in a public forum. He then denied it, in spite of multiple witnesses, and then sued the local newspaper who published the story, in an attempt to bankrupt it.
If this sort of behaviour matters to you, then you might want to take your business elsewhere.

Review: contracted (1) paper recycle & (1) trash dumpster for several years. Scheduled pickup thurs -friday last week of month.

As dumpsters MUST have a combination lock, drivers log that pickup was done but on inspection by myself on saturday/monday I find pickup (esp. trash) wasn't done. If I only talk to customer service, I am basically accused of lying. Dispatch/sales is a little more co-operative but still doubtful of my honesty. This has happened MANY times in the past & sometimes I call but sometimes because I am made to feel like the BAD GUY, I dont call as I am a small biz & normally dont fill 1/2 way most months. ALSO dumpsters were damaged during pickup...1st repair took ~ 7 months & other dumpster is still unfixed. All I get is promises & talk. FYI area has cameras if MORE proof is needed.Desired Settlement: train drivers how to used combination lock & internally insure 100% pickup. Also acknowledge that if I call w/ missed pickup issue, I will be respected & treated like I am honest.

repairs done promptly also.