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Iron Cactus Mexican Grill & Margarita Bar

606 Trinity St, Austin, Texas, United States, 78701-3331

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Iron Cactus Mexican Grill & Margarita Bar Reviews (%countItem)

This is regarding an event at Iron Cactus in Austin, TX for June 6, 2020 at 6pm. On April 7, 2020. I emailed ***(manager) that due to the COVID-19 outbreak, I was forced to cancel the event that I reserved on February 22, 2020. I mentioned that I understood that on the contract it states that room rental fees are non-refundable, but I asked for an exception due to the unforeseen worldwide circumstances. I never got a response from Mr., so on May 3, 2020, I resent him the email I sent him on April 7, 2020. Still no reply. I had been communicating via email with Mr. since February so, I did not understand why I had not heard back from him. I called Mr. on May 6, 2020 and he told me that he had responded to my email. I checked my spam folder in case the email was there, but there was nothing. At this point I already knew Mr. was lying and giving me the run around. He told me the best that he could do was change my event to another date, but I declined. I asked him to speak to his supervisor, but he told me they were not in the office, but he would pass down my information to them. Two days later and I still had not received a call from anyone, so I called Mr. on May 8, 2020. I asked him when should I be expecting a call from his supervisor because I had not received anything. He told me he didn't know. It is May 13 and I still have not heard from anyone. All of my 100 guests except for 2 are from out of town and out of state. Most of them have been affected by the pandemic and there is no way they will have means or be able to travel due to health and safety issues. We do not know when it will be safe to gather with 100 people again. Like I told Mr., I understand what the contract states, but the COVID-19 pandemic was an unforeseen situation. I am not canceling my event for whatever reason. I was really looking forward for my event at Iron Cactus. Times are uncertain, so I cannot reschedule for another date.

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Address: 606 Trinity St, Austin, Texas, United States, 78701-3331

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