Iphixation, LLC

I have advised team to contact customer for refund alreadyI also approved the data recovery process free of chargePlease find a way for the customer to get my contact info to set up the repair and refundThe process will work best at our tempe office location @ [redacted] ***, Tempe AZ This location is currently the only location with data recovery softwareWe also have a REPAIR APPROVAL WORK RELEASE FORM that every customer signs that release iphixation and its employees from damage liability and discuses our full warrantyAs a small family owned business we try very hard to help out customers when situations ariseWe will work diligently to resolve the matter quick and efficientWe will also be implementing signage at every location that provides them with our customer service email, phone number, and customer support teamWe also have not seen a customer complaint ticket opened for this client Aaron C [redacted] office number [redacted]

You should not be going back on your word when you had stated on multiple occasions that you were mailing me the products, not a refund. Thus you should follow through with your word. As a small family owned business your word should be your bond, honor your word

Unfortunately we can not give away 10 free products with A $250 retail value because we needed the imei of your handset. We have issued a full refund of the original purchase price of the tempered glass screen protector. We have explained why we needed this information to process the sales...

transaction at our store and to ensure that the customer. Unfortunately as a small family owned business it’s really had to give away products.  Please accept our full refund.

I have reached out to Mr. Walker and offered him 10 free tempered glass screen protectors and he can keep the refund check because we asked for his phones identifying information to ensure the customers and our business best practices. We would never want a dispute to go all the way to the Revdex.com. Since we hold the Revdex.com to a very high level of respect to the review and best practice industry. We have informed all the staff to ask this information prior to ringing out any sales in the future to ensure every customer feels fully informed and respected.

I have advised team to contact customer for refund already. I also approved the data recovery process free of charge. Please find a way for the customer to get my contact info to set up the repair and refund. The process will work best at our tempe office location @ [redacted],...

Tempe AZ 85282.  This location is currently the only location with data recovery software. We also have a REPAIR APPROVAL WORK RELEASE FORM that every customer signs that release iphixation and its employees from damage liability and discuses our full warranty. As a small family owned business we try very hard to help out customers when situations arise. We will work diligently to resolve the matter quick and efficient. We will also be implementing signage at every location that provides them with our customer service email, phone number, and customer support team. We also have not seen a customer complaint ticket opened for this client.  Aaron C[redacted]office number [redacted]