iPayment, Inc.

This is exactly my concern, she only provided a first name which was mentioned in the first message sent to you.
Here is the information we were left with so that you can further investigate. "[redacted]" ###-###-####
 
This is the only information we were left with and this is the primary reason why I contacted the Revdex.com.
 
Regards,[redacted]

Complaint: 10257963
I am rejecting this response because:
I continue to be charged $30 for this service. I have filed two complaints before going over details of how Ipayments has not lived up to their service and commitment. I really need your help in getting this resolved as this company is completely non-responsive and extremely difficult to deal with.
Refund for all fees paid to this company in the past year - 2014 and most recently 2015 for $30. I want to ensure that I am never charged again and they absolutely cannot go into my checking account to debit money - ever.
Regards,
[redacted]

Terrible risk management team. June
They improperly placed holds your fund.
Just like Paypal which get sued recently.

Hello,The amount deposited was indeed $5250.00 in November.  Mid/late November we had to place your account on hold as you discussed with our Risk department.  The amount of funds held at that time were $630.00.  At this point, your account has chargeback activity and reject withdrawals from your bank account.  Funds held go toward covering the collections owed on any customer dispute and reject fees owed. Thank you.

Upon review of the customer's complaint it does not look like the customer has lost any money. We did recieve a series of duplicated transactions where both us and American Express have paid the customer for transactions. When this occurs we as the processor will deduct the...

deposits we made since the customer was already funded by American Express for the same transactions.

Complaint: 10739995
I am rejecting this response because:
 This is the statement that was forwarded to Revdex.com "Hello, on behalf of iPayment, we apologize for the misunderstanding between the sales agent and your business. After reviewing the account, we noticed there was no request for cancellation in January, the time you claimed the business was not operational. Moreover, the agent ofice, Global Core Solutions, processed several refunds ($50.00 -6/23/15; $35.00 -4/23/15; $25.00 - 2/15/15). Because iPayment simply deposits the funds into the account and only allows your business to process credit cards, the cancellation is handled by the agent office, Global Core Solutions, whom First Class Ultra Lounge initially set up the account with. iPayment has contacted the agent office, Global Core Solutions, to cancel the account immediately and refund the month end fee of $44.00. Again, we apologize for the misunderstanding and will do our best to rectify the situation".
THIS IS MY STATEMENT, the company turned around on Aug 3, 2015 and took $44 more dollars out of my account after they informed your company. I want to renew my complaint ASAP, this is not an honest company as far as I can tell. 
My companies name is First Class Lounge & Restaurant. My contact number is ###-###-####.
Regards,
A[redacted]

Hello,What was the representatives full name?  What was the name of her sales office?  I am unable to address this further on a individual level as we do not have enough information to go by.  As I did mention however, we can have this addressed on a company level regarding the handling of new sales.  But without specifics I cannot identify the sales rep just by their first name.Thank you.

We are not denying the customer has been charged, they have received billings monthly while the account. The customer was aware the account had been closed and called in to re-open the account with us where it has remained open until the bank account was closed. Prior to that we never received a request to close the account, until to re-bill and re-open after we had closed it. We cannot provide any refunds unless some documentation of a closure request prior to the closing date of 7/25/14 is sent in. If the customer does not have this information all charges will stand.

Hello,Your account was closed on 03/11/2015.  If you are still being charged from the independent sales office (Merchant Account Solutions) for not returning equipment (as you mentioned you have not returned equipment).  Then you should contact the independent sales office to return any equipment you are being charged for.  As you mentioned you have not, this would explain why any charges from the independent sales office continue. Recent notations as of 6/12/2015 show you have contact our customer service and been referred to the independent sales office to resolve the equipment return issue.Thank you.

Complaint: 10528558
I am rejecting this response because:
They should refund the February charge. I sent them a fax back in December to cancel my account. They lost it.
I also want to know why it takes so long to close an account and then they charge me for closing my account even though I wasn't even using
their service during that time. I stopped using it months before. I was also told over the phone by their customer service that I wasn't going to be charged
any more and then they charged me again. I'm tired of these companies milking people and slipping in charges. The monthly
charges should stop when I call and cancel my account. You can take as long you want to process the cancellation but don't charge
me for a service after I called and cancelled it and I am not even using it, after you already lost the fax that I sent previously.
Regards,
[redacted]

Hello,
we acknowledge your...

concern and have reach out to your agent office Titan
Merchant Services. A representative from Titan Merchant Services has reached
out to you and provided you with the closure procedures. Once the closure
form is received your merchant accounts will be closed. If you need to reach
out to Titan Merchant Services their phone number is ###-###-####.

Mr Hernandez,  we are looking into this issue.  We have waived the collection balance for the month end fee's owed. Thank you.

I have reviewed the complaint it looks as though the request for the refunds is being reviewed. However, I am showing that the $159.00 fee is not due to be refunded since it was rejected from the customer's account. We will submit a request to rush the approval process on the remaining refunds and...

will have someone reach out to the customer with an update.

We have resubmitted the request for the refund, I am unsure why it did not process with the bank. This will be sent out tomorrow for processing.

Complaint: 10262212I am rejecting this response because:
Once again iPayment has avoided answering my complaint that they failed to provide the service they contracted with me to provide. If they can provide evidence that the service they provided actually allowed my company to process charges as specified in the contract, they need to provide that evidence. For iPayment to concede that they will no longer attempt to collect fees that they were not entitled to is not a satisfactory response. They need to return all fees that they assessed to my three accounts because they failed to provide the services they billed me for. Why is it so difficult for them to understand that? For a company to deduct fees from a persons bank account for services that were not provided is not ethical. If it is a pattern that they refuse to refund fees when all evidence shows that they did not provide the services, that is fraud.Regards,[redacted]
%

Hello,Please provide more details about your concerns.  What is the accurate account number on the statements mailed to you?  When did this fraudulent account open?  What is the name of your business?  How much money has been taken out?  I did find a business at your...

address you supplied which has current/active credit card processing.  Please be certain you are not currently using our companies services upon further review of your filed complaint.With more information I can assist you further.

Complaint: 11695016
I am rejecting this response because:
They are still going into my bank account charging for a service, I know longer have or want last month. I need this to stop asap, My...

next step is to seek legal action toward Ipayment and Merchantlynk services.I want this to stop and end asap and don't go into my bank account anymore next time, I will report this is theft.
Regards,
[redacted]

We have reviewed the complaint. We are willing to honor the original offer of 3 months of refunds and the additional months request has been delayed, which looks to be since June. We still need a closure request form to be sent in as all requests need to be in writing. I have reattached the form which needs to be completed and returned to process the closure. The refund offer will still stand, we need to closure form simply to stop the reoccuring monthly billing.

Complaint: 11309965
I am rejecting this response...

because:According to the response by IPayment we were suppose to be receiving a return label for their machine. We have put a STOP PAYMENT through our bank towards this company since they have made attempts to withdraw additional money from the account. We contacted the company to end our 30 day trial a week after starting it. We have had the machine packed up and ready to ship since March 9, 2016. This company continues to string along the arrangement and we fear that they will send us to collections for the machine that hasn't been returned. I have waited several additional weeks after they responded to complaint 11309965 and they still have not followed through as they stated.
I would like the label that was promised by the company during the response in complaint ID 11309965. As stated we have put a stop payment through the bank to avoid this company's attempt to withdraw additional funds, but we would like the machine returned to them ASAP and to cut all ties that we have with this company.
Regards,
[redacted]

We have reviewed the customer’s compliant. I am showing we spoke with the customer initially in June regarding closure on their account. We agreed the Early Termination fee would be waived and the last 3 months of fees would be refunded as courtesy upon receiving the closure form. The customer was...

also aware we never received a closure request prior to this initial call and we advise we can review for further refunds if the customer had proof of sending the closure from a previous date (fax/email confirmation). We did attempt to email and call the customer to advise the form had not been received and that the account was still open. As the customer mentioned they did not send in the form. At this time the account is still open, I have attached the closure form needed to process the request. Once this is received we will agree to the initial terms and refund the last 3 months and the Early Termination Fee will not apply.