Ion Solar, LLC

Ion Solar (formerly Vision Solar and Zing Solar) has previously attempted to work with [redacted] on the inquiries brought up by him. Ion Solar does use solar industry standard software equipment from satellite imagery to identify various factors, such as azimuth, shading, climate, coordinates, etc to...

give a proposed estimate of the approximate production that the system would produce. All proposals that are presented are estimates, and explicitly state they are approximations based on estimates and are subject to change based on various factors such as future electrical usage, future utility price fluctuation, weather, varied shading, and other uncontrollable factors. Ion Solar does not have a guarantee of production, nor do any documents support a 49% offset guarantee. Production and bill offsets are presented to give customers a gauge of approximate savings and production coverage, but are obviously susceptible to change on a daily basis due to customers’ power usage habits and lifestyle changes, thus a guarantee of offset wouldn’t be feasible. In regard to the delay of installation and inspection, solar installation is at the mercy of local county and city inspectors and design review that varies not only per city, but per person. In this particular incident the county had changed their stipulations and requirements and began enforcing different things. This included additional engineering companies to be contracted out to complete out the designs.  Ion Solar has identified the discrepancy with the amount of production that the system is now producing compared to original anticipation. The solar system is functioning at approximately 75% of estimated production. While Ion Solar does not have a production guarantee, and while usually it takes roughly one year minimum to determine production, Ion Solar would like to compensate based on the production that is not accruing, and not offset percentages that wouldn’t be possible to identify with changing usage. Ion Solar will be reaching out to the customer to come to an agreement on the production of the system, and also gather information on the current bill and usage to identify how the customer’s bill is not changing more than anticipated.

A reimbursement has been approved. We are watching the production for the next few weeks to ensure that it has been improved by the tree removal.  Best,  ION Solar