iOffer, Inc.

Hi [redacted],
 
We're sorry you're having trouble with an order.
 
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are...

not part of the order or payment process.
 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
 
Thank you,
iOffer

June 1, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated May 26 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted] and other...

websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted]. Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Mr. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Mr. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. If he hasn’t done so already, we advise Mr. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Initial Business Response /* (1000, 6, 2016/01/06) */
January 6, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated December 28, 2015 regarding the consumer complaint of Desiree [redacted] with respect to third party transactions on the iOffer...

site.
First, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
On December 22, Ms. [redacted] submitted a Helpdesk ticket via iOffer's online portal (Ticket# XXXXXXX) and was instructed to immediately request a refund or exchange directly from the independent seller and her payment processor.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Initial Consumer Rebuttal /* (3000, 8, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Basically your just saying oh well it's not our fault that's unacceptable business practices! eBay is the same type of business yet my money is so much more secure there. I know if items are not received I will be refunded and protected! So I don't see why your company can't do the same when it can be done. I was giving your company the benefit of the doubt to refund my money and do the right thing. This is your last chance. Otherwise I'm going to the authorities.
Final Business Response /* (4000, 10, 2016/01/26) */
January 26, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]:
This is to respond to the follow-up ticket dated January 18 regarding the consumer complaint of Desiree [redacted] with respect to third party transactions on the iOffer site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Ms. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller's account has been suspended pending a resolution to this issue.
If she hasn't done so already, Ms. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com
Final Consumer Response /* (2000, 12, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

October 4, 2016Revdex.com CASE#: [redacted]Dear [redacted]: This is to respond to the ticket dated October 3 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.Again, please note that iOffer.com is an online marketplace like [redacted], [redacted] and...

other websites that host third party classified advertisements.  Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.We have contacted the seller on [redacted] behalf and hope that s/he will provide the requested refund or exchange in a timely manner. [redacted] can expect to receive an email confirmation shortly. If he hasn’t done so already, [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:[redacted] Payments (30 Days)  - [redacted]PayPal (45 Days) - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. Again, we are very sorry for the inconvenience that this may have caused [redacted] and hope the above provides you with sufficient information to respond to his complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Complaint: [redacted]I am rejecting this response because: credit card companies do NOT issue money orders.  Why is this seller still operational???? They charged me more money than the price on Your platform, that is fraud!  Who actually follows through with sending items??,,Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Brinton [redacted]

Initial Business Response /* (1000, 5, 2015/10/01) */
October 1, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to the follow-up dated September 22, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Mr. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Mr. [redacted] can expect to receive an email confirmation shortly. Additionally, the seller's account has been suspended pending a resolution to this issue.
If he hasn't done so already, Mr. [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Initial Business Response /* (1000, 5, 2016/01/19) */
January 19, 2016
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated January 11 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.
First,...

please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffer.com/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffer.com/user/new. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
If she hasn't done so already, we advise Ms. [redacted] to please refer to the following:
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (180 Days) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.

We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Hi [redacted],We're sorry you're having trouble with an order.Because iOffer did not collect your payment (it was sent directly to the seller) a refund must come from the seller or the payment provider (PayPal). iOffer does not collect any money for buyer purchases, buyers pay sellers directly.If you...

haven't done so already, please try contacting your payment provider to request a refund or charge back.For other services, please contact their customer service for assistance. In the future, please review our Buyer Safety Guide for fraud resources: [redacted]Thanks,iOfferNeed a quick response?[redacted]

Initial Business Response /* (1000, 5, 2015/07/10) */
July 10, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to the follow-up dated July 1, 2015 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer...

site.
Again, please note that iOffer.com is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on Mr. [redacted]'s behalf and hope that s/he will provide the requested refund or exchange in a timely manner. Mr. [redacted] can expect to receive an email confirmation shortly.
If he hasn't done so already, Mr. [redacted] is again advised to immediately contact his payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
PayPal (45 Days) - http://iofr.me/pobXsS
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused Mr. [redacted] and hope the above provides you with sufficient information to respond to his complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com

Complaint: [redacted]I am rejecting this response because: the seller refuses to respond and my problem is still not solved. I also did not appreciate your rude costumer service email. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:     [redacted] order#[redacted]CLICK THE LINK [redacted]I have not received any messages from seller or Ioffer. I have emailed Ioffer & seller continuously and I get the same message from Ioffer & nothing from seller. And for the record I HAVE FOLLOWED ALL THE PROCEDURES: MESSAGE SELLER, ALERT & MESSAGE IOFFER, CONTACT [redacted], CONTACT SHIPPING COMPANY! SO when IOFFER say they encourage me to do the following, what more am I suppose to do, I keep doing the procedure and nothing. I have ordered from ioffer before this and didn't have any problems. I'm don't understand how or why I just want to get the resolveSo if Ioffer saying, they talked to seller why haven't the seller contacted me,none of my information has changed, I feel this is way for Ioffer to get the Revdex.com off their back. I want this RESOLVE, the messed up part is that this order was for mother's day, I volunteer at domestic violence shelters & I got with the kids to find their mom something for mother's day,each child picked out what he/she wanted to give to their mom, It's not about just the money it's about the disappointment in those kids faces. I have tried to get the seller to just send the order & nothing! I did everything I was suppose to do as buyer and I want my money, this shouldn't have never happened but it did & NO I HAVE NOT RECEIVED A MESSAGE, A PHONE CALL OR ANYTHING FROM SELLER OR IOFFER!!! What sad is this seller is still selling in a 3rd different name, I know last time I told Ioffer & prove that the seller was under a different name selling I was locked out my account & I'm not able to order anything from another seller. I just want my money back THAT'S All!!!
 
 
Sincerely,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000; min-height: 14.0px} span.s1 {font-kerning: none} Hi [redacted],   We're sorry you're having...

trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.   We have cancelled your order as unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete.   In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:   Step 1: Contact the seller directly [redacted] to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.   Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period: PayPal (45 Days) - [redacted] Google Wallet (60 Days) - [redacted] Amazon Payments (30 Days) - [redacted] Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. When your problem has been resolved, we encourage your update your status and leave feedback about your experience *A note about international shipping times: iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-35 days. Again, we apologize for the inconvenience.   Thank you, iOffer

Hi [redacted],
 
We're sorry you're having trouble with an order.
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping....

Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.
If you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2: File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
When your problem has been resolved, we encourage your update your status and leave feedback about your experience.
 Thank you,
iOffer

Hi [redacted],
 
We're sorry you're having trouble with an order. Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not...

part of the order or payment process.
 
We have cancelled your order [redacted] with seller f[redacted] unfulfilled and made a request for a refund from our payment processor. Please allow 7-45 days for a refund to be complete. 
In the future, if you have an issue with an order, you can report a problem and we will alert the seller. You are prompted to take the following steps when making a report:
 
Step 1: Contact the seller directly ([redacted]) to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
 
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (45 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
 
Thanks,
iOffer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you to the Revdex.com for helping me with this difficult situation. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/02/09) */
February 9, 2016
Revdex.com CASE#: [redacted]
Dear **. [redacted]:
This is to respond to your letter dated January 28 regarding the consume[redacted]plaint of [redacted] with respect to third party transactions on the iOffer...

site.
First, please note that iOffe[redacted] is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer's user agreement, located at http://www.ioffe[redacted]/info/user_agreement. Paragraph 5 of the iOffer User Agreement states:
iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.
FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!
All iOffer users must agree they have read and agreed to iOffer's User Agreement as part of the registration process. See http://www.ioffe[redacted]/user/new. As a result, **. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.
We're sorry **. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process.
On January 25, **. [redacted] submitted a Helpdesk ticket via iOffer's online portal (Ticket# 1112579) and was instructed to immediately request a refund or exchange directly from the independent seller and her payment processor.
If she hasn't done so already, we advise **. [redacted] to please refer to the following:
----------
Step 1 - Contact the seller directly (http://iofr.me/Sg156S) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
PayPal (180 Days) - [redacted]
Google Wallet (60 Days) - [redacted]
Amazon Payments (30 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
----------
We are very sorry for the inconvenience that this may have caused **. [redacted] and hope the above provides you with sufficient information to respond to he[redacted]plaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffe[redacted]
helpdesk@ioffe[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted seller , several times thru email,no phone number provided. I still keep getting the run around, no merchandise ever sent. The seller wanted me to upgrade and send them more money. I refused, I want what I paid for, for the price I paid for. Thank you for looking into this. I think I am just out of the money. Nothing else to do but accept it. I offer is a true rip off.
Final Business Response /* (4000, 9, 2016/03/07) */
March 7, 2016
Revdex.com CASE#: [redacted]
Dear **. [redacted]:
This is to respond to the follow-up ticket dated February 25 regarding the consume[redacted]plaint of [redacted] with respect to third party transactions on the iOffer site.
Again, please note that iOffe[redacted] is an online marketplace like eBay, Craigslist and other websites that host third party classified advertisements. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sale or shipping process.
We have contacted the seller on **. [redacted] 's behalf and hope that s/he will provide the requested refund or exchange in a timely manner. **. [redacted] can expect to receive an email confirmation shortly.
If she hasn't done so already, **. [redacted] is again advised to immediately contact her payment provider to file a claim and request a refund or charge-back. Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:
Amazon Payments (30 Days) - [redacted]
PayPal (45 Days) - [redacted]
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Again, we are very sorry for the inconvenience that this may have caused **. [redacted] and hope the above provides you with sufficient information to respond to he[redacted]plaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffe[redacted]
helpdesk@ioffe[redacted]

April 25, 2016Revdex.com CASE#: [redacted]Dear Ms. [redacted]: This is to respond to your letter dated April 19 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted] and...

other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. It appears that following this compliant, Ms. [redacted] was able to contact the seller in question and receive refunds for her unfulfilled orders (Order Summary: [redacted]).  We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint. Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

January 3, 2017Revdex.com CASE#: [redacted]Dear Ms. [redacted] This is to respond to your letter dated December 29 regarding the consumer complaint of [redacted] with respect to third party transactions on the iOffer site.First, please note that iOffer.com is an online marketplace like [redacted]...

and other websites that host third party classified advertisements. As a result, iOffer does not participate in any transactions, process payments, provide shipping or confirm the authenticity of merchandise listed on the site. This is clearly set forth in iOffer’s user agreement, located at [redacted] Paragraph 5 of the iOffer User Agreement states:iOffer is only a Venue: Our Site acts as an open marketplace for users to buy, sell and negotiate the purchase and sale of goods with other users. iOffer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals, underage persons or people otherwise acting under false pretenses. You agree that all of these risks are borne by You, and not iOffer. iOffer does not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, iOffer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally iOffer does not guarantee the ability or intent of users to fulfill their obligations in any transactions.FOR EVERY TRANSACTION THAT IS COMMENCED THROUGH OUR SITE, YOU MUST MAKE YOUR OWN INDEPENDENT DETERMINATION REGARDING THE STATEMENTS, PRODUCT DESCRIPTIONS OR THE REPRESENTATIONS OF THE OTHER PARTY AND THE PARTY'S ABILITY TO PAY FOR OR DELIVER THE GOOD(S) OFFERED. PLEASE USE CAUTION, COMMON SENSE, AND PRACTICE SAFE TRADING WHEN DEALING WITH OTHER USERS OR OTHERWISE USING THE SITE!All iOffer users must agree they have read and agreed to iOffer’s User Agreement as part of the registration process. See [redacted]. As a result, Ms. [redacted] knew, or should have known, that iOffer is simply a platform enabling third party buyers and sellers to engage in independent consumer transactions.We’re sorry Ms. [redacted] is having issues with a transaction. Unfortunately, iOffer cannot refund or exchange products, as we are not part of the sales or shipping process. If she hasn’t done so already, we advise Ms. [redacted] to please refer to the following:----------Step 1 – Contact the seller directly ([redacted]) the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period:PayPal (45 Days) - [redacted]Google Wallet (60 Days)  - [redacted]Amazon Payments (30 Days)  - [redacted]Credit Cards (120 Days) - Call your bank or credit card company to request a charge back. ----------We are very sorry for the inconvenience that this may have caused Ms. [redacted] and hope the above provides you with sufficient information to respond to her complaint.Please feel free to contact us if you have any questions in the interim.Very best,iOffer.com [redacted]

Initial Business Response /* (1000, 5, 2015/12/27) */
December 27, 2015
Revdex.com CASE#: XXXXXXXX
Dear Ms. [redacted]
This is to respond to your letter dated December 21, 2015 regarding the consumer complaint of Isleidy [redacted] with respect to third party transactions on the iOffer...

site.
We're sorry Ms. [redacted] is having trouble with an order.
Please keep in mind that iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.
We are aware that certain cardholders are having issues and the payment portal may have timed-out during payment. We have re-opened the order and contacted the seller on Ms. [redacted] 's behalf and hope that s/he will provide the requested tracking information in a timely manner.
If Ms. [redacted] does not hear back within 48 hours, we ask her to contact our Helpdesk ([redacted]@ioffer.com) and provide us with a screenshot of her statement showing the charge (amount and references). Any personal or sensitive information can be blocked out for security.
Additionally, if the above is unsatisfactory, Ms. [redacted] should file a dispute with her payment processor to request a refund. She can always cancel the dispute with her payment provider should the seller provide a timely resolution to this problem.
Note the resolution period next to each payment provider (# Days) to ensure the dispute is filed within the resolution period:
PayPal (45 Days; 180 Days US/UK) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge-back.
We are very sorry for the inconvenience that this may have caused Ms. [redacted] 's complaint.
Please feel free to contact us if you have any questions in the interim.
Very best,
iOffer.com
[redacted]@ioffer.com