Invisible Fence of W.Cuyahoga/Lorain Counties

4/27/[redacted] ***Revdex.comEuclid Ave., 4th fl.Cleveland, OH 44115-2408Dear [redacted] ***:In reference to ID [redacted] , Invisible Fence West has over dogs and systems in North Ridgeville and we do not have any other reports of residents receiving citations We realize that every situation is different and there can be extenuating circumstances due to neighbors, dogs, etc.We do have a One Year Pet Containment Guarantee which is detailed on our contract which I have attached for reference If this case would occur, the agreement states that the company will buy back the equipment from the customer, if requested In this particular case, we have offered to do the same even though it was years ago Also, batteries need to be changed every months and the last ones this customer received from our company were in April The maintenance batteries are also a condition of our contract.In spite of these reasons, our company has decided to make an exception and give a full refund We prefer to have only satisfied customers This customer is welcome to return all equipment to our office and a refund will be issued within days.Sincerely,Laura H***President

4/27/16[redacted]Revdex.com2800 Euclid Ave., 4th fl.Cleveland, OH 44115-2408Dear [redacted]:In reference to ID [redacted], Invisible Fence West has over 500 dogs and 345 systems in North Ridgeville and we do not have any other reports of residents receiving citations.  We...

realize that every situation is different and there can be extenuating circumstances due to neighbors, dogs, etc.We do have a One Year Pet Containment Guarantee which is detailed on our contract which I have attached for reference.   If this case would occur, the agreement states that the company will buy back the equipment from the customer, if requested.  In this particular case, we have offered to do the same even though it was 2 years ago.  Also, batteries need to be changed every 3 months and the last ones this customer received from our company were in April 2015. The maintenance batteries are also a condition of our contract.In spite of these reasons, our company has decided to make an exception and give a full refund.  We prefer to have only satisfied customers.   This customer is welcome to return all equipment to our office and a refund will be issued within 3 days.Sincerely,Laura H[redacted]President