INVIS

We recognize that we are behind on doing our confirmation / remeasure visits, and that we are grossly behind on our installation schedule We have tried to keep both of our Lead Windows Installers in the field as much as possible to help alleviate our installation backlog We will reach out directly to this customer, this week, in order to communicate our plans and schedule

Complaint: [redacted] I am rejecting this response because:Was told they would start Oct 2nd and they did not come.They have given me numerous start dates over the last months and never shownI called them on oct 15th and told them I had enough and wanted a refund Sincerely, [redacted]

We are working through this customer’s issues as diligently as we can The issue with the electrical inspection is basically a misunderstanding The rouelectrical inspection did not pass, due to the inspector requesting things that are normally requested to be completed before the final inspection Once our electrician completes those, and the re-inspection passes, we will be ready to schedule the remainder of the tasks left

Unfortunately, a large quantity of refund requests have been made Management is processing them as quickly as possible, in the order promised