Intrawest Hospitality Management

Ms [redacted] booked this reservation through Winter Park Central Reservations (WPCR)WPCR was made aware of the situation after the guest departed Winter ParkOnce we were aware of the situation, WPCR contacted the Viking Lodge regarding a refund for Ms [redacted] In the meantime, Ms [redacted] filed a chargeback to her credit cardWPCR had notified the Viking Lodge that a full refiund would be made by WPCR and Viking would reimburse WPCR This was completed June 3, See attached itinerary statement with refund notedA full refund of $was made to Ms [redacted] We apologized that the resolution took so long