Interstate Windows & Doors

Review: Windows that were installed during the construction of our home failed to meet promised expectations on two separate issues. We ordered and expected screens that were sliding as we had previously had. The ones installed were improvised to slide but were not sliding screens by design. They pop out or bend almost every time they are used. The other issue is that three sliding windows leak profusely in a hard rain. The weep holes do not drain causing them to overflow to the inside track. Our builder Cornerstone Custom Homes, the manufacturer Meritec Windows, and Interstate windows all agreed and made numerous attempts to stop the excessive leaking to no avail. We have asked for refund of the additional cost ($1247) we paid to upgrade our screens and the actual cost on the three leaking windows ($1000). At that point, after more than a year our builder, Cornerstone Custom Homes and Interstate Windows have closed the issue and will not return our calls.Desired Settlement: Replacement of the faulty windows and screens would be preferred. Through our builder Cornerstone Custom Homes we offered to the settlement mentioned in the complaint ($2247). That seemed a fair compromise but in no way would cover the cost to make it right.

Consumer

Response:

At this time, I have not been contacted by Interstate Windows & Doors regarding complaint ID 10172602.

Regards,