Interstate Truck Repair

Customer had a complaint of check electrical light onUpon inspection a fuse block panel was meltedFuse block panel was replaced and function of system rechecked and was fine at that timeOnce customer brought to my attention that the unit was having the same issue, I had unit inspected and found that the melted fuse block panel had damaged the body control moduleReplaced module and unit has been running as expected since

Customer had a complaint of check electrical light on. Upon inspection a fuse block panel was melted. Fuse block panel was replaced and function of system rechecked and was fine at that time. Once customer brought to...

my attention that the unit was having the same issue, I had unit inspected and found that the melted fuse block panel had damaged the body control module. Replaced module and unit has been running as expected since.

Review: Shop over charged for repair that should cost no more than few hundred dollars.

Parts repaired

1> Fuse

2> Air Horn

Called shop advised AC blower does not work. All is needed is to fix the motor or electrical issue. Shop ignored the request and tried to put on new compressor and charge for unnecessary parts.

Advised shop the ac compressor is less then 30 days old and can not be bad. Shop then advised ac system is fine and just needs a new fuse which cost less then 20.00 dollars.

Air horn cost under $50.00 dollars and about one hour labor to replace....

The whole job should of been under 250.00......But the shop charged us just under $700.00 total of 675.44...

We would like a refund on the over charge..Desired Settlement: Seeking refund of $425.00

Business

Response:

Business' Initial Response

Customer brought in unit for a/c repair. Inspected and found unit leaking freon at compressor. Recovered 1.47lbs of freon system should have 3lbs. Made customer an estimate for repairs customer declined and just wanted unit patched. Made estimate for patch repair. Customer approved estimate. Repaired unit as agreed to on estimate. Estimate was for $675.34 final bill was $654.76 therefore I feel we do not owe this customer a refund.